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Index › IT › Products › Freshservice › Alternatives · November 2026 Edition
Five categories · what the models named instead

Alternatives to Freshservice, as AI models named them

In the November 2026 Edition, 932 of the 1,260 answers collected in the five categories where Freshservice holds a standing named it neither as a first choice nor as an alternative. These are the products those answers put first, category by category and buyer by buyer. The output is the models' output.

Named instead, most often
incident.io73
PagerDuty71
Confluence40
Hudu40
ServiceNow Now Assist33
ServiceNow IT Asset Management32
First choices in the 932 answers that did not name Freshservice, every category and segment above added together; a product can be counted in several. Each category below keeps its own denominator.

IT service management

IT operations and endpoint. Six framings, fourteen models, one answer each per buyer segment; an answer counts here when Freshservice is not its first choice or an alternative in it.
Small businessFreshservice is #1 of 17 here at 51% of first choices, 72 labels.

Seventeen of the eighty-four answers did not name Freshservice; it was the first choice in forty-six. The first choices in those seventeen answers, eight products in all:

Freshdesk3 of 17
Freshservice - Freshworks1 of 17
Jira Service Management1 of 17Head to head →
Jira Service Management, Atlassian1 of 17
ManageEngine ServiceDesk Plus1 of 17Head to head →
Supportbench1 of 17
Zendesk Support Suite1 of 17
Zoho Desk1 of 17
The full small business standing →
Mid-marketFreshservice is #1 of 12 here at 52% of first choices, 70 labels.

Twenty-four of the eighty-four answers did not name Freshservice; it was the first choice in thirty-two. The first choices in those twenty-four answers, four products in all:

BMC Helix ITSM1 of 24
ManageEngine ServiceDesk Plus1 of 24Head to head →
ServiceNow ITSM1 of 24
TeamDynamix1 of 24Head to head →
The full mid-market standing →
EnterpriseFreshservice is #3 of 8 here at 9% of first choices, 65 labels.

Forty-five of the eighty-four answers did not name Freshservice; it was the first choice in five. The first choices in those forty-five answers, six products in all:

ServiceNow ITSM17 of 45
Jira Service Management3 of 45Head to head →
InvGate Service Management2 of 45Head to head →
BMC Helix ITSM1 of 45
HaloITSM1 of 45
Jira Service Management Cloud Enterprise1 of 45
The full enterprise standing →

AI IT support agents

IT operations and endpoint. Six framings, fourteen models, one answer each per buyer segment; an answer counts here when Freshservice is not its first choice or an alternative in it.
Small businessFreshservice is #10 of 14 here at 2% of first choices, 12 labels.

Seventy-five of the eighty-four answers did not name Freshservice; it was the first choice in four. The first choices in those seventy-five answers, twenty-nine products in all, the eight most named:

Freshdesk11 of 75Head to head →
Intercom Fin11 of 75Head to head →
Freshservice with Freddy AI5 of 75Head to head →
Siit3 of 75
eesel AI3 of 75
Freshdesk with Freddy AI Agent2 of 75
Helply2 of 75
Intercom Fin AI Agent2 of 75
21 more in the record.The full small business standing →
Mid-marketFreshservice is #1 of 10 here at 24% of first choices, 21 labels.

Sixty-three of the eighty-four answers did not name Freshservice; it was the first choice in thirteen. The first choices in those sixty-three answers, twenty-three products in all, the eight most named:

Freshservice with Freddy AI8 of 63Head to head →
Freshdesk4 of 63Head to head →
Freshservice with Freddy AI Agent2 of 63
Jira Service Management2 of 63Head to head →
Moveworks2 of 63
ServiceNow Now Assist2 of 63
Zendesk AI Agents2 of 63Head to head →
Ada1 of 63
15 more in the record.The full mid-market standing →
EnterpriseFreshservice holds 6 labels here, under the 10-label cutoff, so it is unranked.

Eighty of the eighty-four answers did not name Freshservice; it was the first choice in two. The first choices in those eighty answers, fourteen products in all, the eight most named:

ServiceNow Now Assist31 of 80
Moveworks12 of 80
Fini3 of 80
Sim3 of 80
ServiceNow AI Agents with Now Assist2 of 80
Atomicwork1 of 80
Microsoft Copilot Studio1 of 80
Now Assist in ServiceNow1 of 80
6 more in the record.The full enterprise standing →

IT asset management

IT operations and endpoint. Six framings, fourteen models, one answer each per buyer segment; an answer counts here when Freshservice is not its first choice or an alternative in it.
Small businessFreshservice is #2 of 12 here at 8% of first choices, 47 labels.

Forty-two of the eighty-four answers did not name Freshservice; it was the first choice in eight. The first choices in those forty-two answers, eight products in all:

Snipe-IT16 of 42Head to head →
Lansweeper4 of 42Head to head →
Reftab4 of 42
ManageEngine AssetExplorer3 of 42Head to head →
inFlow Inventory3 of 42
Asset Panda2 of 42Head to head →
AssetTiger2 of 42
Spiceworks Inventory1 of 42
The full small business standing →
Mid-marketFreshservice is #3 of 12 here at 16% of first choices, 45 labels.

Fifty-one of the eighty-four answers did not name Freshservice; it was the first choice in nine. The first choices in those fifty-one answers, seven products in all:

Snipe-IT12 of 51Head to head →
Lansweeper5 of 51Head to head →
InvGate Asset Management4 of 51Head to head →
ManageEngine AssetExplorer3 of 51Head to head →
Reftab2 of 51
Asset Panda1 of 51Head to head →
GLPI1 of 51Head to head →
The full mid-market standing →
EnterpriseFreshservice is #6 of 12 here at 2% of first choices, 25 labels.

Sixty-nine of the eighty-four answers did not name Freshservice; it was the first choice in one. The first choices in those sixty-nine answers, fifteen products in all, the eight most named:

ServiceNow IT Asset Management32 of 69Head to head →
Flexera One IT Asset Management5 of 69
Setyl2 of 69
Dell PC as a Service1 of 69
Freshservice for Enterprise1 of 69
InvGate Asset Management1 of 69Head to head →
Lansweeper1 of 69Head to head →
ManageEngine AssetExplorer1 of 69Head to head →
7 more in the record.The full enterprise standing →

IT documentation

IT operations and endpoint. Six framings, fourteen models, one answer each per buyer segment; an answer counts here when Freshservice is not its first choice or an alternative in it.
Small businessFreshservice holds 8 labels here, under the 10-label cutoff, so it is unranked.

Eighty-two of the eighty-four answers did not name Freshservice; it was the first choice in zero. The first choices in those eighty-two answers, fifteen products in all, the eight most named:

Hudu23 of 82Head to head →
Notion15 of 82Head to head →
BookStack10 of 82Head to head →
Confluence10 of 82Head to head →
Document3605 of 82Head to head →
IT Glue5 of 82Head to head →
NinjaOne Documentation2 of 82
Nuclino2 of 82
7 more in the record.The full small business standing →
Mid-marketFreshservice is #4 of 15 here at 9% of first choices, 18 labels.

Sixty-eight of the eighty-four answers did not name Freshservice; it was the first choice in five. The first choices in those sixty-eight answers, eleven products in all, the eight most named:

Hudu15 of 68Head to head →
BookStack10 of 68Head to head →
Confluence10 of 68Head to head →
IT Glue7 of 68Head to head →
ONES Wiki3 of 68Head to head →
Notion2 of 68Head to head →
Document3601 of 68Head to head →
Docusaurus1 of 68
3 more in the record.The full mid-market standing →
EnterpriseFreshservice is #12 of 15 here at 0% of first choices, 14 labels.

Seventy-seven of the eighty-four answers did not name Freshservice; it was the first choice in zero. The first choices in those seventy-seven answers, twenty-one products in all, the eight most named:

Confluence20 of 77Head to head →
ServiceNow Knowledge Management7 of 77
Document3606 of 77Head to head →
IT Glue5 of 77Head to head →
GitBook2 of 77
Hudu2 of 77Head to head →
Microsoft SharePoint2 of 77
NinjaOne Documentation2 of 77
13 more in the record.The full enterprise standing →

Incident management and on-call

IT operations and endpoint. Six framings, fourteen models, one answer each per buyer segment; an answer counts here when Freshservice is not its first choice or an alternative in it.
Small businessFreshservice holds 9 labels here, under the 10-label cutoff, so it is unranked.

Seventy-nine of the eighty-four answers did not name Freshservice; it was the first choice in zero. The first choices in those seventy-nine answers, thirteen products in all, the eight most named:

incident.io30 of 79
PagerDuty11 of 79
Better Stack9 of 79
All Quiet7 of 79
Spike.sh4 of 79
Rootly3 of 79
TaskCall3 of 79
FireHydrant1 of 79
5 more in the record.The full small business standing →
Mid-marketFreshservice is #9 of 13 here at 0% of first choices, 14 labels.

Seventy-six of the eighty-four answers did not name Freshservice; it was the first choice in zero. The first choices in those seventy-six answers, eleven products in all, the eight most named:

incident.io32 of 76
PagerDuty21 of 76
Rootly9 of 76
Better Stack2 of 76
FireHydrant2 of 76
Squadcast2 of 76
All Quiet1 of 76
ITOC3601 of 76
3 more in the record.The full mid-market standing →
EnterpriseFreshservice holds 5 labels here, under the 10-label cutoff, so it is unranked.

Eighty-four of the eighty-four answers did not name Freshservice; it was the first choice in zero. The first choices in those eighty-four answers, twelve products in all, the eight most named:

PagerDuty39 of 84
incident.io11 of 84
AlertOps6 of 84
ServiceNow ITSM3 of 84
Incident Tracker2 of 84
Rootly2 of 84
FireHydrant1 of 84
Hyperping1 of 84
4 more in the record.The full enterprise standing →

How to read this

A category is asked six ways of each of fourteen models on behalf of each buyer segment, so a segment is eighty-four answers. An answer belongs on this page when the judge labeled Freshservice neither its first choice nor an alternative in it; the products listed are the first choices those answers made, counted once per answer. An answer that named nothing first, or named Freshservice only in passing, is in the denominator and adds to no product. The counts are not the category standing, which is on the category page with its share and rank; they are the same record read from Freshservice's side.

The output is the models' output; nothing here is a recommendation by the index, and a product named instead of Freshservice was named by a model, not endorsed by anyone.

Freshservice's pageAll products