IT documentation · November 2026 Edition
Confluence vs Freshservice
Eight of fourteen models named Confluence first on the direct prompt; zero named Freshservice. Confluence was named by fourteen of the fourteen models and Freshservice by twelve and Confluence carries 73 labels and Freshservice 18, so the shares are not directly comparable.
Named in four categories this edition.
Named in ten categories this edition.
First-choice share21%9%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate18%0%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#2#4A position in a field of 15; printed, not drawn.
Labels7318A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Confluence reading right to left. Rank and label count are printed, not drawn.Document360 was named alongside these two in eleven of the fourteen direct answers. Hudu vs Confluence · Hudu vs Freshservice · Confluence vs BookStack
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the IT documentation page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
ConfluenceFirst choices, of fourteen modelsFreshservice
Direct80
Paraphrase052 against Confluence
Comparative20
Budget-constrained201 against Confluence
Scale-constrained20
Negative0010 against Confluence
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where Confluence and Freshservice stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | | | |
| GPT-5.4 mini | | | | | ||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | | | | |
| Grok 4.20 | | | | | | |
| Mistral Small | | | | | | |
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | | ||||
| Qwen 3.7 Flash | | | | | | |
| Kimi K2 | | | | | | |
| GLM 4.7 FlashX | | | | | ||
| MiniMax M2.5 | | | | |||
| GPT-6 Luna | | | | | | |
| Muse Glimmer 30B | | | | | | |
Confluence Freshservice first choice named as an alternative argued againstblank: not namedEach cell is one answer, Confluence on the left and Freshservice on the right.The direct prompt
The plain question, one answer per model, grouped by where Confluence and Freshservice stood in it.
Confluence first, Freshservice an alternative
8 of 14 modelsFreshservice was named in the answer but not as the choice, or not at all.Claude Haiku 4.5Confluence, Hudu alternatives: Document360, Tettra
GPT-5.4 miniConfluence alternatives: Document360, Guru, IT Glue
Grok 4.20Confluence alternatives: GitBook, Hudu, IT Glue, Notion
Mistral SmallConfluence, Document360 alternatives: Freshservice, GitBook, IT Glue, Mintlify
DeepSeek V4 FlashConfluence, Hudu alternatives: Document360, Notion
Llama 4 MaverickConfluence alternatives: Document360, Freshservice, GitBook
Kimi K2Confluence alternatives: Document360, Notion
Muse Glimmer 30BConfluence alternatives: Document360, Freshservice, Notion
Neither was the first choice, one was named
6 of 14 modelsThe answer put something else first and named one of the two as an alternative.Gemini 3.5 FlashHudu alternatives: Confluence, Document360, GitBook, IT Glue, Scribe, Tango
Perplexity SonarHudu alternatives: Confluence, Document360, Freshservice, SharePoint
Qwen 3.7 FlashHudu alternatives: Confluence, Guidde, Scribe
GLM 4.7 FlashXDocument360 alternatives: Confluence, GitBook
MiniMax M2.5Document360 alternatives: Confluence, Freshservice, GitBook, Hudu
GPT-6 LunaHudu alternatives: Confluence, IT Glue, SharePoint
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Confluence leads by seventeen points.
Confluence17%#2 of 14Freshservice0%#– of 14Mid-marketThe figures above
Confluence leads by twelve points.
Confluence21%#2 of 15Freshservice9%#4 of 15Enterprise
Confluence leads by twenty-four points.
Confluence24%#1 of 15Freshservice0%#12 of 15What the models said about Confluence
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Five of six in this category shown.
“Generic Wikis (Confluence, Notion, MediaWiki, Dokuwiki) - Why to avoid: These are widely criticized as "considered harmful" for serious documentation” GLM 4.7 FlashX · negative prompt · hard negative
“Confluence is the enterprise standard for a shared searchable knowledge base, "though it often requires plugins to feel complete." It is also heavily criticized” Muse Glimmer 30B · negative prompt · soft negative
“If you are already Atlassian-heavy, Confluence's structured documentation with deep Atlassian ecosystem integration is a natural fit.” Muse Glimmer 30B · scale prompt · first choice
“Confluence offers the best balance of: Enterprise-grade features, IT-specific workflows, Reasonable pricing, Proven scalability” Kimi K2 · direct prompt · first choice
“Gold standard for IT teams. Excellent with Jira, strong permissions, templates, and integrations... Good for 500 users.” Grok 4.20 · scale prompt · first choice
What the models said about Freshservice
No label in this category carried a quote.
Also compared
Hudu vs ConfluenceHudu vs FreshserviceConfluence vs BookStackConfluence vs IT GlueConfluence vs Document360Confluence vs NotionConfluence vs ONES WikiBookStack vs FreshserviceFreshservice vs IT GlueFreshservice vs Document360Freshservice vs NotionFreshservice vs ONES WikiAll twenty-eight head-to-head pages and the full IT documentation standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.