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Index › IT › Function 02 of 6 · November 2026 Edition
November 2026 Edition

IT operations and endpoint

Running the estate day to day: observability and monitoring, incidents and on-call, service management, and the laptops, phones and servers an IT team manages and patches. 28 of 31 categories scored, 3 planned.

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Standing in it operations and endpoint

First-choice share across the direct, paraphrase, budget and scale prompts, all fourteen models, for the twenty-eight it operations and endpoint categories scored in the November 2026 Edition.
IT operations and endpoint
Robotic process automation
Small business and mid-market share a leader. Enterprise differs.
Microsoft Power AutomateClear leader
SMB
81%▲+8Since October 2026: 73% → 81%, +8 points. Inside the 11-point floor: within noise.
Mid-market
63%▲+10Since October 2026: 53% → 63%, +10 points. Inside the 11-point floor: within noise.
UiPathClear leader
Enterprise
74%▲+16Since October 2026: 58% → 74%, +16 points. Past the 11-point floor: movement.
IT operations and endpoint
Remote monitoring and management
One leader in all three segments
NinjaOne RMMClear leader
SMB
40%↗new leaderNew leader since October 2026: NinjaOne RMM (40%) replaces Atera (45% then, 34% now), 6 points clear, inside the 11-point floor.
Mid-market
62%▲+15Since October 2026: 47% → 62%, +15 points. Past the 11-point floor: movement.
Enterprise
50%▲+2Since October 2026: 48% → 50%, +2 points. Inside the 11-point floor: within noise.
IT operations and endpoint
Application performance monitoring
Small business and mid-market share a leader. Enterprise differs.
New RelicClear leader
SMB
60%▲+7Since October 2026: 53% → 60%, +7 points. Inside the 11-point floor: within noise.
Mid-market
61%▲+15Since October 2026: 46% → 61%, +15 points. Past the 11-point floor: movement.
DynatraceClear leader
Enterprise
55%▲+8Since October 2026: 47% → 55%, +8 points. Inside the 11-point floor: within noise.
IT operations and endpoint
Video conferencing
Small business and mid-market share a leader. Enterprise differs.
Zoom WorkplaceClear leader
SMB
46%▼−2Since October 2026: 48% → 46%, −2 points. Inside the 11-point floor: within noise.
Mid-market
60%▲+18Since October 2026: 42% → 60%, +18 points. Past the 11-point floor: movement.
MicrosoftClear leader
Enterprise
64%▲+7Since October 2026: 57% → 64%, +7 points. Inside the 11-point floor: within noise.
IT operations and endpoint
Unified endpoint management
One leader in all three segments
Microsoft Intune
SMB
36%▲+8Since October 2026: 28% → 36%, +8 points. Inside the 11-point floor: within noise.Contested
Mid-market
54%▲+15Since October 2026: 39% → 54%, +15 points. Past the 11-point floor: movement.Clear leader
Enterprise
86%▲+1Since October 2026: 85% → 86%, +1 point. Inside the 11-point floor: within noise.Clear leader
IT operations and endpoint
IT service management
Small business and mid-market share a leader. Enterprise differs.
FreshserviceClear leader
SMB
51%▲+4Since October 2026: 47% → 51%, +4 points. Inside the 11-point floor: within noise.
Mid-market
52%▼−6Since October 2026: 58% → 52%, −6 points. Inside the 11-point floor: within noise.
ServiceNow ITSMClear leader
Enterprise
66%▲+1Since October 2026: 65% → 66%, +1 point. Inside the 11-point floor: within noise.
IT operations and endpoint
Business phone systems
Mid-market and enterprise share a leader. Small business differs.
Zoom PhoneContested
SMB
28%↗new leaderNew leader since October 2026: Zoom Phone (28%) replaces Nextiva (31% then, 22% now), 6 points clear, inside the 11-point floor.
RingCentral RingEXClear leader
Mid-market
47%▲+6Since October 2026: 41% → 47%, +6 points. Inside the 11-point floor: within noise.
Enterprise
57%▲+14Since October 2026: 43% → 57%, +14 points. Past the 11-point floor: movement.
IT operations and endpoint
Incident management and on-call
Small business and mid-market share a leader. Enterprise differs.
incident.io
SMB
39%▲+4Since October 2026: 35% → 39%, +4 points. Inside the 11-point floor: within noise.Contested
Mid-market
47%▲+15Since October 2026: 32% → 47%, +15 points. Past the 11-point floor: movement.Clear leader
PagerDutyClear leader
Enterprise
53%▼−4Since October 2026: 57% → 53%, −4 points. Inside the 11-point floor: within noise.
IT operations and endpoint
Telemetry pipelines
Small business and mid-market share a leader. Enterprise differs.
OpenTelemetry Collector
SMB
40%▼−4Since October 2026: 44% → 40%, −4 points. Inside the 11-point floor: within noise.Contested
Mid-market
45%▲+8Since October 2026: 37% → 45%, +8 points. Inside the 11-point floor: within noise.Clear leader
Cribl StreamClear leader
Enterprise
40%▼−4Since October 2026: 44% → 40%, −4 points. Inside the 11-point floor: within noise.
IT operations and endpoint
Patch management
Small business and mid-market share a leader. Enterprise differs.
Action1
SMB
54%▼−1Since October 2026: 55% → 54%, −1 point. Inside the 11-point floor: within noise.Clear leader
Mid-market
35%↗new leaderNew leader since October 2026: Action1 (35%) replaces ManageEngine Patch Manager Plus (31% then, 20% now), 15 points clear, past the 11-point floor.Contested
Microsoft IntuneContested
Enterprise
20%▲+3Since October 2026: 17% → 20%, +3 points. Inside the 11-point floor: within noise.
IT operations and endpoint
Remote support and remote access
A different leader in every segment
Zoho AssistContested
SMB
28%▼−10Since October 2026: 38% → 28%, −10 points. Inside the 11-point floor: within noise.
Splashtop Remote SupportContested
Mid-market
35%▲+12Since October 2026: 23% → 35%, +12 points. Past the 11-point floor: movement.
BeyondTrust Remote SupportContested
Enterprise
27%↗new leaderNew leader since October 2026: BeyondTrust Remote Support (27%) replaces Splashtop Remote Support (27% then, 24% now), 3 points clear, inside the 11-point floor.
IT operations and endpoint
Observability platforms
Small business and mid-market share a leader. Enterprise differs.
GrafanaContested
SMB
38%▼−1Since October 2026: 39% → 38%, −1 point. Inside the 11-point floor: within noise.
Mid-market
32%▲+5Since October 2026: 27% → 32%, +5 points. Inside the 11-point floor: within noise.
DatadogContested
Enterprise
38%▲+1Since October 2026: 37% → 38%, +1 point. Inside the 11-point floor: within noise.
IT operations and endpoint
Log management
A different leader in every segment
Better StackContested
SMB
29%▼−3Since October 2026: 32% → 29%, −3 points. Inside the 11-point floor: within noise.
Datadog Log ManagementContested
Mid-market
31%▲+3Since October 2026: 28% → 31%, +3 points. Inside the 11-point floor: within noise.
SplunkClear leader
Enterprise
45%▼−1Since October 2026: 46% → 45%, −1 point. Inside the 11-point floor: within noise.
IT operations and endpoint
Website and synthetic monitoring
Small business and mid-market share a leader. Enterprise differs.
UptimeRobot
SMB
41%▼−4Since October 2026: 45% → 41%, −4 points. Inside the 11-point floor: within noise.Clear leader
Mid-market
31%▲+7Since October 2026: 24% → 31%, +7 points. Inside the 11-point floor: within noise.Contested
Datadog Synthetic MonitoringContested
Enterprise
25%↗new leaderNew leader since October 2026: Datadog Synthetic Monitoring (25%) replaces Dynatrace (24% then, 23% now), 2 points clear, inside the 11-point floor.
IT operations and endpoint
IT asset management
Small business and mid-market share a leader. Enterprise differs.
Snipe-IT
SMB
46%▼−5Since October 2026: 51% → 46%, −5 points. Inside the 11-point floor: within noise.Clear leader
Mid-market
29%↗new leaderNew leader since October 2026: Snipe-IT (29%) replaces Freshservice (31% then, 16% now), 13 points clear, past the 11-point floor.Contested
ServiceNow IT Asset ManagementClear leader
Enterprise
63%▲+7Since October 2026: 56% → 63%, +7 points. Inside the 11-point floor: within noise.
IT operations and endpoint
Infrastructure monitoring
Mid-market and enterprise share a leader. Small business differs.
Site24x7Contested
SMB
27%▲+11Since October 2026: 16% → 27%, +11 points. Inside the 11-point floor: within noise.
Datadog
Mid-market
29%▲+1Since October 2026: 28% → 29%, +1 point. Inside the 11-point floor: within noise.Contested
Enterprise
45%▲+4Since October 2026: 41% → 45%, +4 points. Inside the 11-point floor: within noise.Clear leader
IT operations and endpoint
Process mining
Small business and mid-market share a leader. Enterprise differs.
Microsoft Power Automate Process MiningContested
SMB
21%↗new leaderNew leader since October 2026: Microsoft Power Automate Process Mining (21%) replaces Microsoft Power Automate (25% then, 16% now), 5 points clear, inside the 11-point floor.
Mid-market
29%↗new leaderNew leader since October 2026: Microsoft Power Automate Process Mining (29%) replaces Apromore (19% then, 27% now), 2 points clear, inside the 11-point floor.
Celonis Process Intelligence PlatformConsensus
Enterprise
68%▲+1Since October 2026: 67% → 68%, +1 point. Inside the 11-point floor: within noise.
IT operations and endpoint
IT documentation
Small business and mid-market share a leader. Enterprise differs.
HuduContested
SMB
27%↗new leaderNew leader since October 2026: Hudu (27%) replaces Notion (30% then, 15% now), 12 points clear, past the 11-point floor.
Mid-market
29%↗new leaderNew leader since October 2026: Hudu (29%) replaces Confluence (17% then, 21% now), 8 points clear, inside the 11-point floor.
ConfluenceContested
Enterprise
24%▼−14Since October 2026: 38% → 24%, −14 points. Past the 11-point floor: movement.
IT operations and endpoint
Data center infrastructure management
A different leader in every segment
NetBoxClear leader
SMB
41%▲+12Since October 2026: 29% → 41%, +12 points. Past the 11-point floor: movement.
Sunbird DCIMContested
Mid-market
26%▼−1Since October 2026: 27% → 26%, −1 point. Inside the 11-point floor: within noise.
Nlyte DCIMContested
Enterprise
38%↗new leaderNew leader since October 2026: Nlyte DCIM (38%) replaces Schneider Electric EcoStruxure IT (18% then, 6% now), 32 points clear, past the 11-point floor.
IT operations and endpoint
SaaS management platforms
A different leader in every segment
SubstlyContested
SMB
22%▲+3Since October 2026: 19% → 22%, +3 points. Inside the 11-point floor: within noise.
ToriiContested
Mid-market
26%▼−8Since October 2026: 34% → 26%, −8 points. Inside the 11-point floor: within noise.
ZyloClear leader
Enterprise
69%▲+10Since October 2026: 59% → 69%, +10 points. Inside the 11-point floor: within noise.
IT operations and endpoint
Endpoint protection
Small business and mid-market share a leader. Enterprise differs.
Microsoft Defender for Cloud
SMB
49%▼−1Since October 2026: 50% → 49%, −1 point. Inside the 11-point floor: within noise.Clear leader
Mid-market
25%↗new leaderNew leader since October 2026: Microsoft Defender for Cloud (25%) replaces Microsoft Defender for Endpoint (25% then, 23% now), 2 points clear, inside the 11-point floor.Contested
Microsoft Defender for EndpointClear leader
Enterprise
53%▲+9Since October 2026: 44% → 53%, +9 points. Inside the 11-point floor: within noise.
IT operations and endpoint
AI IT support agents
A different leader in every segment
FreshdeskContested
SMB
20%▲+2Since October 2026: 18% → 20%, +2 points. Inside the 11-point floor: within noise.
FreshserviceContested
Mid-market
24%↗new leaderNew leader since October 2026: Freshservice (24%) replaces Freshservice with Freddy AI (11% then, 13% now), 11 points clear, past the 11-point floor.
ServiceNow Now AssistClear leader
Enterprise
49%▲+1Since October 2026: 48% → 49%, +1 point. Inside the 11-point floor: within noise.
IT operations and endpoint
AIOps platforms
Small business and mid-market share a leader. Enterprise differs.
Site24x7Contested
SMB
30%↗new leaderNew leader since October 2026: Site24x7 (30%) replaces Atera (19% then, 11% now), 19 points clear, past the 11-point floor.
Mid-market
23%↗new leaderNew leader since October 2026: Site24x7 (23%) replaces New Relic Applied Intelligence (17% then, 12% now), 11 points clear, inside the 11-point floor.
BigPandaContested
Enterprise
28%↗new leaderNew leader since October 2026: BigPanda (28%) replaces Dynatrace (39% then, 26% now), 2 points clear, inside the 11-point floor.
IT operations and endpoint
Enterprise architecture tools
Mid-market and enterprise share a leader. Small business differs.
ArchiContested
SMB
31%▲+11Since October 2026: 20% → 31%, +11 points. Inside the 11-point floor: within noise.
SAP LeanIX
Mid-market
23%▼−3Since October 2026: 26% → 23%, −3 points. Inside the 11-point floor: within noise.Contested
Enterprise
50%▲+5Since October 2026: 45% → 50%, +5 points. Inside the 11-point floor: within noise.Clear leader
IT operations and endpoint
Virtual desktops
A different leader in every segment
V2 CloudContested
SMB
32%▲+6Since October 2026: 26% → 32%, +6 points. Inside the 11-point floor: within noise.
Azure Virtual DesktopContested
Mid-market
23%▲+1Since October 2026: 22% → 23%, +1 point. Inside the 11-point floor: within noise.
Citrix DaaS tiedContested
Enterprise
24%▼−4Since October 2026: 28% → 24%, −4 points. Inside the 11-point floor: within noise.
IT operations and endpoint
IT financial management
Mid-market and enterprise share a leader. Small business differs.
QuickBooks OnlineContested
SMB
13%▼−1Since October 2026: 14% → 13%, −1 point. Inside the 11-point floor: within noise.
IBM Apptio
Mid-market
22%↗new leaderNew leader since October 2026: IBM Apptio (22%) replaces Nicus ITFM Platform (9% then, 8% now), 14 points clear, past the 11-point floor.Contested
Enterprise
50%▲+21Since October 2026: 29% → 50%, +21 points. Past the 11-point floor: movement.Clear leader
IT operations and endpoint
Microsoft 365 management
A different leader in every segment
Microsoft 365 Admin CenterContested
SMB
26%▲+1Since October 2026: 25% → 26%, +1 point. Inside the 11-point floor: within noise.
AdminDroid 365Contested
Mid-market
22%↗new leaderNew leader since October 2026: AdminDroid 365 (22%) replaces CoreView ONE (22% then, 16% now), 6 points clear, inside the 11-point floor.
CoreView ONEContested
Enterprise
37%▲+6Since October 2026: 31% → 37%, +6 points. Inside the 11-point floor: within noise.
IT operations and endpoint
Digital employee experience
Mid-market and enterprise share a leader. Small business differs.
UniswapContested
SMB
16%▲+2Since October 2026: 14% → 16%, +2 points. Inside the 11-point floor: within noise.
Nexthink Infinity
Mid-market
18%↗new leaderNew leader since October 2026: Nexthink Infinity (18%) replaces ControlUp (13% then, 14% now), 4 points clear, inside the 11-point floor.Contested
Enterprise
45%▲+1Since October 2026: 44% → 45%, +1 point. Inside the 11-point floor: within noise.Clear leader

Next in it operations and endpoint

Planned categories are in the build queue and are scored exactly like every other.
AIOps plannedRemote access and support plannedStatus pages planned
All 136 categories