Remote support and remote access for small business buyers
Asked as “remote support tool”, and as “remote desktop software”, on behalf of a small B2B company. 57 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each. Added to the November 2026 Edition.
Standing · first-choice share
28%
Contested · Splashtop Remote Support 25%
28Zoho Assist25Splashtop Remote Support12TeamViewer35others
28% of first choices, contested.
Since October 2026▼−10Since October 2026: 38% → 28%, −10 points. Inside the 11-point floor: within noise.Zoho Assist held the lead, −10 points on 38%, inside the 11-point floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Zoho Assist28%Contested▼−10Since October 2026: 38% → 28%, −10 points. Inside the 11-point floor: within noise.This pageMid-market
Splashtop Remote Support35%Contested▲+12Since October 2026: 23% → 35%, +12 points. Past the 11-point floor: movement.Standing →Enterprise
BeyondTrust Remote Support27%Contested↗new leaderNew leader since October 2026: BeyondTrust Remote Support (27%) replaces Splashtop Remote Support (27% then, 24% now), 3 points clear, inside the 11-point floor.Standing →
Zoho Assist28%Contested▼−10Since October 2026: 38% → 28%, −10 points. Inside the 11-point floor: within noise.This pageMid-marketSplashtop Remote Support35%Contested▲+12Since October 2026: 23% → 35%, +12 points. Past the 11-point floor: movement.Standing →EnterpriseBeyondTrust Remote Support27%Contested↗new leaderNew leader since October 2026: BeyondTrust Remote Support (27%) replaces Splashtop Remote Support (27% then, 24% now), 3 points clear, inside the 11-point floor.Standing →The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a small B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01Zoho Assist28%0%55accepted challenger▼−10Since October 2026: 38% → 28%, −10 points. Inside the 11-point floor: within noise.38% → 28%
Zoho Assist28%0%55accepted challenger▼−10Since October 2026: 38% → 28%, −10 points. Inside the 11-point floor: within noise.38% → 28%02Splashtop Remote Support25%11%54accepted challenger▲+2Since October 2026: 23% → 25%, +2 points. Inside the 11-point floor: within noise.23% → 25%
Splashtop Remote Support25%11%54accepted challenger▲+2Since October 2026: 23% → 25%, +2 points. Inside the 11-point floor: within noise.23% → 25%03
TeamViewer12%55%62criticized challenger▲+5Since October 2026: 7% → 12%, +5 points. Inside the 11-point floor: within noise.7% → 12%
TeamViewer12%55%62criticized challenger▲+5Since October 2026: 7% → 12%, +5 points. Inside the 11-point floor: within noise.7% → 12%04RemotePC5%0%21accepted challenger=heldSince October 2026: 5% → 5%, ±0 points. Inside the 11-point floor: within noise.5% → 5%
05
RustDesk5%13%15accepted challenger▲+3Since October 2026: 2% → 5%, +3 points. Inside the 11-point floor: within noise.2% → 5%
RustDesk5%13%15accepted challenger▲+3Since October 2026: 2% → 5%, +3 points. Inside the 11-point floor: within noise.2% → 5%07
ConnectWise ScreenConnect4%41%34criticized challenger▼−1Since October 2026: 5% → 4%, −1 point. Inside the 11-point floor: within noise.5% → 4%
ConnectWise ScreenConnect4%41%34criticized challenger▼−1Since October 2026: 5% → 4%, −1 point. Inside the 11-point floor: within noise.5% → 4%08
AnyDesk2%35%51criticized challenger▼−3Since October 2026: 5% → 2%, −3 points. Inside the 11-point floor: within noise.5% → 2%
AnyDesk2%35%51criticized challenger▼−3Since October 2026: 5% → 2%, −3 points. Inside the 11-point floor: within noise.5% → 2%Show the four products at 0%, ordered by negative rate
11
LogMeIn0%73%11criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
LogMeIn0%73%11criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%12
Chrome Remote Desktop0%72%18criticized challenger▼−3Since October 2026: 3% → 0%, −3 points. Inside the 11-point floor: within noise.3% → 0%
Chrome Remote Desktop0%72%18criticized challenger▼−3Since October 2026: 3% → 0%, −3 points. Inside the 11-point floor: within noise.3% → 0%10BeyondTrust Remote Support0%50%12criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
BeyondTrust Remote Support0%50%12criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%09NinjaOne Remote0%18%11accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
For buyers
Head to head
Splashtop Remote Support vs Zoho AssistSplashtop Remote Support vs RustDeskSplashtop Remote Support vs ConnectWise ScreenConnect
Head-to-head pages are published for mid-market buyers, so these open on mid-market figures, not small business.All twenty-eight head-to-head pages: the top eight products, each against each
Splashtop Remote Support vs TeamViewerSplashtop Remote Support vs NinjaOne RemoteSplashtop Remote Support vs Chrome Remote DesktopSplashtop Remote Support vs BeyondTrust Remote SupportZoho Assist vs RustDeskZoho Assist vs ConnectWise ScreenConnectZoho Assist vs TeamViewerZoho Assist vs NinjaOne RemoteZoho Assist vs Chrome Remote DesktopZoho Assist vs BeyondTrust Remote SupportRustDesk vs ConnectWise ScreenConnectRustDesk vs TeamViewerRustDesk vs NinjaOne RemoteRustDesk vs Chrome Remote DesktopRustDesk vs BeyondTrust Remote SupportConnectWise ScreenConnect vs TeamViewerConnectWise ScreenConnect vs NinjaOne RemoteConnectWise ScreenConnect vs Chrome Remote DesktopConnectWise ScreenConnect vs BeyondTrust Remote SupportTeamViewer vs NinjaOne RemoteTeamViewer vs Chrome Remote DesktopTeamViewer vs BeyondTrust Remote SupportNinjaOne Remote vs Chrome Remote DesktopNinjaOne Remote vs BeyondTrust Remote SupportChrome Remote Desktop vs BeyondTrust Remote Support
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
010203R04
05d06
0708N09
101112Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative40%
Key
01Zoho Assist28%
Zoho Assist28%02Splashtop Remote Support25%
Splashtop Remote Support25%03TeamViewer12%
TeamViewer12%04RemotePC5%
05RustDesk5%
RustDesk5%06dualmon5%
07ConnectWise ScreenConnect4%
ConnectWise ScreenConnect4%08AnyDesk2%
AnyDesk2%09NinjaOne Remote0%
10BeyondTrust Remote Support0%
BeyondTrust Remote Support0%11LogMeIn0%
LogMeIn0%12Chrome Remote Desktop0%
Chrome Remote Desktop0%What they warned about
One of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.20, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5, GPT-6 Luna and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
TeamViewer55%
34 of 62 labels negative · 13 of 14 models · 6 hard negative
“small businesses should be cautious about—or avoid—the following remote support tools due to security risks... TeamViewer has a history of security breaches” Mistral Small, negative prompt
AnyDesk35%
18 of 51 labels negative · 11 of 14 models · 5 hard negative
“AnyDesk refuses to sign a HIPAA Business Associate Agreement (BAA) in writing, which is a red flag” Mistral Small, negative prompt
ConnectWise ScreenConnect41%
14 of 34 labels negative · 11 of 14 models · 4 hard negative
“ScreenConnect has been flagged for multiple critical vulnerabilities (CVEs)... the security risks and complexity may not be worth it for small businesses” Mistral Small, negative prompt
Chrome Remote Desktop72%
13 of 18 labels negative · 10 of 14 models · 2 hard negative
“Free/Consumer-Grade Remote Access Tools Used for Business (Chrome Remote Desktop, free tiers of AnyDesk, etc.)” DeepSeek V4 Flash, negative prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
70 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 721 links across 167 sites, every framing counted. Ranked by the number of answers carrying the site or page. 9 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
48 answers · 88 citations · 11 models
42 answers · 50 citations · 11 models
vendor site · G229 answers · 43 citations · 11 models
vendor site · Zoho27 answers · 43 citations · 12 models
vendor site · TeamViewer23 answers · 29 citations · 11 models
vendor site · G222 answers · 24 citations · 10 models
vendor site · Splashtop20 answers · 35 citations · 10 models
20 answers · 32 citations · 8 models
vendor site · CISA13 answers · 22 citations · 11 models
12 answers · 14 citations · 6 models
12 answers · 12 citations · 8 models
vendor site · RustDesk10 answers · 10 citations · 7 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
38 answers · 11 models
29 answers · 11 models
24 answers · 10 models
19 answers · 9 models
17 answers · 7 models
13 answers · 8 models
12 answers · 7 models
11 answers · 7 models
10 answers · 7 models
9 answers · 7 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best remote support tool”, “remote support tool”, “remote support tools”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Splashtop SOS splashtop.com Splashtop Remote Support 25%, Splashtop Remote Access 4%, Splashtop Business Access 4%, Splashtop SOS 2% | 33% | 144 | 180,282 | 120 | ||||
| Zoho Assist zoho.com | 28% | 131 | 9,900 | 160 | 1,216,894 | $51,031 | 119 | |
| TeamViewer teamviewer.com TeamViewer 12%, TeamViewer Remote 0% | 12% | 147 | 165,000 | 4,179 | 516,592 | $19,425 | 24 | 6 |
| RemotePC remotepc.com | 5% | 38 | 27,100 | 263 | ||||
| RustDesk rustdesk.com | 5% | 26 | 49,500 | 641 | 22,684 | |||
| dualmon dualmon.com | 5% | 20 | ||||||
| ConnectWise RMM connectwise.com ConnectWise ScreenConnect 4%, ConnectWise RMM 0% | 4% | 109 | 1,600 | 22 | 117,593 | $840 | 120 | |
| AnyDesk anydesk.com | 2% | 125 | 165,000 | 2,090 | ||||
| Atera atera.com | 2% | 332 | 18,100 | 260 | 87,774 | 120 | ||
| HopToDesk | 2% |
Google's top ten for the three searches hold 21 sites; 2 of them are among the sites the models cited here (getapp.com, teamviewer.com). The first result for “best remote support tool” is reddit.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best remote support tool for a small B2B company?”Paraphrase“Which remote desktop software would you recommend to a small business that sells to other businesses?”Comparative“What are the top remote support tools for a small team and how do they differ?”Budget-constrained“What is the best remote support tool for a small company with a tight budget?”Scale-constrained“We are a 30 person company evaluating a remote support tool. What should we look at?”Negative“Which remote support tools should a small business avoid or be cautious about?”
Claude Haiku 4.5RemotePC, Zoho AssistConnectWise ScreenConnect, TeamViewerChangedSplashtop Remote SupportSplashtop Remote Support, Zoho Assistagainst: Chrome Remote Desktopno first choiceagainst: AnyDesk, Atera, ConnectWise, ConnectWise ScreenConnect, SimpleHelp, Splashtop Remote Support
Two alternatives
AnyDesk, dualmonThree alternatives
Chrome Remote Desktop, Microsoft Remote Desktop, RDPFive alternatives
AnyDesk, Chrome Remote Desktop, GoTo Resolve, RemotePC, Zoho AssistOne alternative
RemotePCGPT-5.4 miniSplashtop Remote Supportagainst: LogMeIn RescueSplashtop Remote SupportHeldagainst: Microsoft Remote DesktopSplashtop Remote Support, Zoho AssistSplashtop Remote Supportagainst: Chrome Remote Desktop, TeamViewerno first choiceagainst: Quick Assist, TeamViewer
One alternative
TeamViewer RemoteThree alternatives
AnyDesk, RustDesk, TeamViewerThree alternatives
AnyDesk, ConnectWise ScreenConnect, TeamViewerTwo alternatives
AnyDesk, Splashtop Remote AccessGemini 3.5 FlashConnectWise ScreenConnectagainst: LogMeIn, TeamViewerSplashtop Remote SupportChangedagainst: TeamViewerZoho Assistagainst: TeamViewerSplashtop Remote SupportSplashtop Remote Supportagainst: BeyondTrust Remote Supportagainst: Ammyy Admin, AnyDesk, Chrome Remote Desktop, GoTo / LogMeIn, Microsoft Quick Assist, RealVNC Connect, TeamViewer, UltraVNC, UltraViewer
Three alternatives
NinjaOne Remote, Splashtop SOS, Zoho AssistThree alternatives
AnyDesk, ConnectWise ScreenConnect, Zoho AssistThree alternatives
AnyDesk, ConnectWise ScreenConnect, Splashtop Remote SupportFour alternatives
Chrome Remote Desktop, HelpWire, RustDesk, Zoho AssistFour alternatives
AnyDesk, ConnectWise ScreenConnect, GoTo Resolve, Zoho AssistPerplexity SonarZoho Assistagainst: NinjaOne Remote, TeamViewerRemotePCChangedZoho Assistagainst: Chrome Remote Desktop, TeamViewerZoho Assistagainst: Chrome Remote Desktopno first choiceagainst: Chrome Remote Desktop, ConnectWise ScreenConnect, Iperius Remote, RealVNC Connect, RustDesk
Two alternatives
AnyDesk, Splashtop Remote SupportFive alternatives
BeyondTrust Remote Support, ConnectWise ScreenConnect, Splashtop Remote Support, TeamViewer, Zoho AssistThree alternatives
AnyDesk, GoTo Resolve, Splashtop Remote SupportTwo alternatives
RemotePC, dualmonGrok 4.20Splashtop Remote Support, Zoho Assistagainst: Atera, NinjaOne Remote, TeamViewerSplashtop Remote SupportChangedagainst: BeyondTrust Remote Support, Chrome Remote Desktop, Microsoft Remote DesktopSplashtop Remote Support, Zoho Assistagainst: ConnectWise ScreenConnect, TeamViewerRustDeskagainst: AnyDesk, Chrome Remote Desktop, TeamViewerTeamVieweragainst: LogMeIn Rescueagainst: AnyDesk, ConnectWise ScreenConnect, GoToMeeting, GoToMyPC, LogMeIn, RealVNC Connect, Splashtop Remote Support, TeamViewer, UltraVNC
One alternative
AnyDeskFour alternatives
AnyDesk, RemotePC, TeamViewer, Zoho AssistOne alternative
AnyDeskTwo alternatives
Zoho Assist, dualmonFour alternatives
AnyDesk, BeyondTrust Remote Support, Microsoft Remote Desktop or Intune, Splashtop Remote SupportMistral SmallTeamViewer, Zoho Assistno first choiceChangedAnyDeskagainst: TeamViewerRustDesk, dualmonno first choiceagainst: AnyDesk, ConnectWise ScreenConnect, GoToMyPC, LogMeIn, TeamViewer
One alternative
NinjaOne RemoteTwo alternatives
Splashtop Remote Support, Zoho AssistOne alternative
Zoho AssistDeepSeek V4 FlashSplashtop Remote Supportagainst: TeamViewerZoho AssistChangedagainst: AnyDesk, TeamViewerSplashtop Remote Support, Zoho Assistagainst: TeamViewerZoho Assistagainst: LogMeIn, TeamViewerSplashtop Remote Support, Zoho Assistagainst: Ammyy Admin, AnyDesk, Chrome Remote Desktop, ConnectWise ScreenConnect, MeshCentral, Microsoft RDP, SimpleHelp, Splashtop Remote Support, TeamViewer, UltraVNC, VNC, Windows Quick Assist
Two alternatives
AnyDesk, Zoho AssistOne alternative
Splashtop Remote AccessOne alternative
AnyDeskFour alternatives
AnyDesk, RemotePC, RustDesk, Splashtop Remote SupportThree alternatives
AnyDesk, RustDesk, TeamViewerLlama 4 MaverickZoho AssistSplashtop Remote SupportChangedno first choicedualmonno first choiceagainst: Chrome Remote Desktop, LogMeIn, TeamViewer
Two alternatives
Splashtop Remote Support, TeamViewerTwo alternatives
ConnectWise ScreenConnect, TeamViewerThree alternatives
GoToMyPC, HelpWire, RemotePCQwen 3.7 FlashAteraSplashtop Remote AccessChangedagainst: AnyDesk, TeamViewerSplashtop Remote Supportagainst: TeamViewer ONESplashtop Remote Accessagainst: AnyDesk, TeamViewerno first choiceagainst: AnyDesk, TeamVieweragainst: AnyDesk, BeyondTrust Remote Support, ConnectWise ScreenConnect, LogMeIn Rescue, Splashtop Remote Support, TeamViewer
Three alternatives
AnyDesk, ConnectWise ScreenConnect, Splashtop Remote SupportTwo alternatives
ConnectWise ScreenConnect, Zoho AssistTwo alternatives
AnyDesk, Zoho AssistThree alternatives
Chrome Remote Desktop, RustDesk, Windows Remote DesktopThree alternatives
ConnectWise ScreenConnect, RustDesk, Splashtop Remote SupportKimi K2Zoho Assistagainst: TeamViewerSplashtop Business AccessChangedZoho Assistagainst: TeamViewerRustDeskagainst: AnyDesk, GoToMyPC, TeamViewerno first choiceagainst: AnyDesk, Chrome Remote Desktop, ConnectWise ScreenConnect, MeshCentral, N-able N-sight, RDP, TeamViewer, UltraVNC, VNC, Windows Quick Assist
Three alternatives
HelpWire, Splashtop Remote Support, dualmonThree alternatives
RemotePC, TeamViewer, Zoho AssistTwo alternatives
AnyDesk, Splashtop Remote SupportThree alternatives
RemotePC, Splashtop Business Access, Zoho AssistGLM 4.7 FlashXAnyDesk, TeamViewerTeamViewerChangedagainst: BeyondTrust Remote SupportZoho Assistagainst: ConnectWise ScreenConnectHopToDesk, dualmonagainst: UltraVNCno first choiceagainst: Ammyy Admin, AnyDesk, BeyondTrust Remote Support, ConnectWise ScreenConnect, GoToMeeting, GoToMyPC, LogMeIn, MeshCentral, RDP, SimpleHelp, TeamViewer, UltraVNC
Five alternatives
GoToMyPC, NinjaOne Remote, RemotePC, Splashtop Business Access, Zoho AssistFive alternatives
AnyDesk, ConnectWise ScreenConnect, RemotePC, Splashtop Remote Support, Zoho AssistThree alternatives
AnyDesk, Splashtop Remote Support, TeamViewerFour alternatives
Chrome Remote Desktop, Microsoft Quick Assist, RustDesk, Zoho AssistMiniMax M2.5TeamViewer, Zoho AssistRemotePC, TeamViewerChangedTeamVieweragainst: BeyondTrust Remote Support, ConnectWise ScreenConnectZoho Assistagainst: TeamViewerno first choiceagainst: Ammyy Admin, AnyDesk, Dropbox, LogMeIn, ShowMyPC, Skype, TeamViewer, WhatsApp, Windows Remote Desktop
Two alternatives
AnyViewer, ISL LightTwo alternatives
Splashtop Remote Access, Zoho AssistThree alternatives
AnyDesk, Splashtop Remote Support, Zoho AssistTwo alternatives
RustDesk, Splashtop Remote SupportGPT-6 LunaSplashtop Remote SupportSplashtop SOSChangedZoho AssistZoho Assistno first choiceagainst: AnyDesk, Chrome Remote Desktop, ConnectWise ScreenConnect, RustDesk, Splashtop Remote Support, TeamViewer
Two alternatives
AnyDesk, TeamViewerOne alternative
ConnectWise ScreenConnectThree alternatives
RustDesk, Splashtop SOS, TeamViewer RemoteTwo alternatives
RustDesk Server OSS, Splashtop SOSMuse Glimmer 30BZoho AssistSplashtop Business Access, Splashtop Remote SupportChangedSplashtop Remote Support, Zoho Assistagainst: ConnectWise ScreenConnectRustDesk self-hosted, Zoho Assistagainst: AnyDesk, Chrome Remote Desktop, TeamViewerno first choiceagainst: AnyDesk, Atera, GoToMeeting, LogMeIn, Quick Assist, ScreenConnect [ConnectWise], Splashtop Remote Support, TeamViewer
Two alternatives
AnyDesk, Splashtop Remote SupportThree alternatives
RemotePC, TeamViewer, Zoho AssistThree alternatives
AnyDesk, ConnectWise ScreenConnect, TeamViewerTwo alternatives
RemotePC, Splashtop Remote SupportBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 19:17 | yes | 9 | 8 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 08:48 | yes | 3 | 4 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 17:41 | yes | 10 | 21 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 14:18 | yes | 10 | 4 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:28 | yes | 10 | 13 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 13:06 | yes | 5 | 4 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 11:19 | yes | 22 | 17 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 13:47 | yes | 5 | 3 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 16:42 | no | 0 | 30 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 14:55 | yes | 11 | 53 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 14:46 | yes | 12 | 24 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 12:28 | yes | 5 | 30 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 16:29 | yes | 2 | 10 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 09:28 | yes | 14 | 18 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 11:19 | no | 0 | 5 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 18:26 | yes | 6 | 6 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 10:47 | no | 0 | 13 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 16:46 | yes | 10 | 3 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:11 | yes | 5 | 9 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 15:00 | no | 0 | 2 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 12:26 | yes | 21 | 22 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 16:37 | yes | 5 | 3 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 15:21 | yes | 5 | 24 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 10:29 | yes | 14 | 27 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 09:34 | yes | 20 | 75 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 16:37 | yes | 5 | 19 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 17:13 | yes | 2 | 21 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 12:13 | yes | 13 | 20 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 16:17 | yes | 10 | 9 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 10:30 | yes | 3 | 7 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 10:55 | no | 0 | 15 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 17:44 | yes | 10 | 5 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 18:16 | yes | 10 | 15 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 12:48 | yes | 10 | 9 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 10:31 | yes | 23 | 22 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 15:12 | yes | 5 | 3 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 13:28 | yes | 10 | 31 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 10:37 | yes | 14 | 33 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 17:52 | yes | 20 | 33 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 18:06 | yes | 10 | 40 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 09:48 | yes | 5 | 14 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 10:16 | yes | 14 | 26 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 14:36 | yes | 9 | 8 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 15:35 | yes | 4 | 6 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 17:44 | no | 0 | 13 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 09:05 | yes | 10 | 3 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:47 | yes | 5 | 8 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 16:29 | yes | 5 | 4 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 12:07 | yes | 23 | 35 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 18:55 | yes | 5 | 3 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 12:55 | yes | 10 | 55 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 18:04 | yes | 15 | 38 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 16:19 | yes | 14 | 32 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 09:06 | yes | 14 | 46 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 11:05 | yes | 3 | 11 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 14:32 | yes | 14 | 20 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 10:53 | no | 0 | 6 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 16:05 | no | 0 | 6 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 16:19 | no | 0 | 17 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 13:43 | yes | 10 | 6 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 18:45 | yes | 5 | 14 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 14:55 | no | 0 | 6 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 13:14 | yes | 19 | 24 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 17:19 | yes | 5 | 4 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 14:29 | no | 0 | 29 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 14:11 | yes | 19 | 25 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 12:36 | yes | 10 | 30 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 16:16 | yes | 5 | 32 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 09:01 | yes | 1 | 12 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 09:04 | no | 0 | 2 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 10:48 | yes | 27 | 13 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 16:49 | yes | 6 | 6 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 17:15 | no | 0 | 18 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 09:29 | yes | 10 | 4 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 17:33 | yes | 5 | 11 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 15:44 | yes | 14 | 11 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 18:35 | yes | 22 | 40 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 08:50 | yes | 5 | 3 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 16:37 | yes | 10 | 50 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 09:39 | yes | 19 | 22 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 13:54 | yes | 14 | 57 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 09:58 | no | 0 | 29 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 14:16 | yes | 3 | 18 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 19:11 | yes | 13 | 28 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
BeyondTrust read as BeyondTrust Remote Support
BeyondTrust (RemoteSupport) read as BeyondTrust Remote Support
BeyondTrust (formerly Bomgar) read as BeyondTrust Remote Support
NinjaOne read as NinjaOne Remote
RealVNC read as RealVNC Connect
Splashtop read as Splashtop Remote Support
Splashtop (Business Access / SOS) read as Splashtop Remote Support
Splashtop (Remote Support SOS) read as Splashtop Remote Support
Unresolved, counted raw
Dameware Remote Everywhere
GoTo
GoTo / LogMeIn (LogMeIn Pro, GoToMyPC)
HopToDesk
Iperius Remote
Microsoft Remote Desktop or Intune
RemoteSupport.com
RustDesk Server OSS
RustDesk self-hosted
ScreenConnect [ConnectWise]
ShowMyPC
SuperOps PSA + Remote Support
Discontinued, still offered
No shut-down product was recommended here.