Remote support and remote access · November 2026 Edition
Zoho Assist vs TeamViewer
Three of fourteen models named Zoho Assist first on the direct prompt; one named TeamViewer. Both were named by all fourteen models and Zoho Assist carries 53 labels and TeamViewer 56, so the shares are not directly comparable.
Named in two categories this edition.
Named in four categories this edition.
First-choice share27%6%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate8%43%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#2#5A position in a field of 12; printed, not drawn.
Labels5356A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Zoho Assist reading right to left. Rank and label count are printed, not drawn.Splashtop Remote Support was named alongside these two in ten of the fourteen direct answers. Splashtop Remote Support vs Zoho Assist · Splashtop Remote Support vs TeamViewer · Zoho Assist vs RustDesk
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the remote support and remote access page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
Zoho AssistFirst choices, of fourteen modelsTeamViewer
Direct312 against TeamViewer
Paraphrase222 against TeamViewer
Comparative28
Budget-constrained804 against TeamViewer
Scale-constrained003 against TeamViewer
Negative004 against Zoho Assist · 13 against TeamViewer
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Across every category in the November 2026 Edition, Zoho Assist and TeamViewer were named in the same answer 101 times, of the 139 answers naming Zoho Assist and the 173 naming TeamViewer. In those answers TeamViewer took the first choice eighteen times and Zoho Assist twenty-six.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where Zoho Assist and TeamViewer stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | | ||
| GPT-5.4 mini | | | | | ||
| Gemini 3.5 Flash | | | | | ||
| Perplexity Sonar | | | | | | |
| Grok 4.20 | | | | | | |
| Mistral Small | | | | | ||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | | | |||
| Qwen 3.7 Flash | | | | | ||
| Kimi K2 | | | | | | |
| GLM 4.7 FlashX | | | | | ||
| MiniMax M2.5 | | | | | | |
| GPT-6 Luna | | | | |||
| Muse Glimmer 30B | | | | | |
Zoho Assist TeamViewer first choice named as an alternative argued againstblank: not namedEach cell is one answer, Zoho Assist on the left and TeamViewer on the right.The direct prompt
The plain question, one answer per model, grouped by where Zoho Assist and TeamViewer stood in it.
Both were the first choice
1 of 14 modelsThe answer named them together, and the judge labeled each a first choice.Mistral SmallTeamViewer, Zoho Assist alternatives: ConnectWise ScreenConnect, Splashtop Remote Support
Zoho Assist first, TeamViewer not the choice
2 of 14 modelsTeamViewer was named in the answer but not as the choice, or not at all.GLM 4.7 FlashXZoho Assist alternatives: ConnectWise ScreenConnect, Splashtop Remote Support
MiniMax M2.5Splashtop Remote Support, Zoho Assist alternatives: FixMe.IT, RemotePC
Neither was the first choice, one was named
6 of 14 modelsThe answer put something else first and named one of the two as an alternative.GPT-5.4 miniBeyondTrust Remote Support alternatives: NinjaOne Remote, Splashtop Remote Support, TeamViewer Tensor, Zoho Assist
Perplexity SonarNinjaOne Remote, Splashtop Remote Support alternatives: BeyondTrust Remote Support, Zoho Assist
Grok 4.20Splashtop Remote Support alternatives: TeamViewer, Zoho Assist
DeepSeek V4 FlashSplashtop Remote Support alternatives: ConnectWise ScreenConnect, Zoho Assist
Llama 4 MaverickNinjaOne Remote alternatives: Action1, AirDroid Business, Atera, Datto RMM, Freshservice, JumpCloud, Supportbench, TeamViewer, Zoho Assist
Muse Glimmer 30BConnectWise ScreenConnect alternatives: BeyondTrust Remote Support, Freshservice, NinjaOne Remote, Zoho Assist
Neither was named
5 of 14 modelsThe answer made no first choice from these two in this category.Claude Haiku 4.5no first choice
Gemini 3.5 FlashConnectWise ScreenConnect alternatives: BeyondTrust Remote Support, ScreenMeet, Splashtop Remote Support
Qwen 3.7 FlashFreshdesk alternatives: ConnectWise ScreenConnect, HubSpot Service Hub, Intercom, NinjaOne Remote
Kimi K2ConnectWise ScreenConnect alternatives: NinjaOne Remote, Splashtop Remote Support
GPT-6 LunaSplashtop Remote Support alternatives: BeyondTrust Remote Support, TeamViewer Tensor
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Zoho Assist leads by sixteen points.
Zoho Assist28%#1 of 12TeamViewer12%#3 of 12Mid-marketThe figures above
Zoho Assist leads by twenty points.
Zoho Assist27%#2 of 12TeamViewer6%#5 of 12Enterprise
The order flips: TeamViewer leads at enterprise.
TeamViewer5%#5 of 11Zoho Assist2%#8 of 11What the models said about Zoho Assist
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of seven in this category shown.
“tools that are considered risky or have been targeted by attackers include: ... Zoho Assist” Llama 4 Maverick · negative prompt · hard negative
“Any legitimate tool can be abused—including ... Zoho Assist, RustDesk, Splashtop” Perplexity Sonar · negative prompt · soft negative
“Scammers commonly use legitimate tools like ... Zoho Assist ... to gain access.” GPT-5.4 mini · negative prompt · soft negative
“If you value a balanced feature set with strong integrations and browser-based admin console: Start with Zoho Assist.” GLM 4.7 FlashX · paraphrase prompt · first choice
“I would recommend Zoho Assist as the primary choice due to its excellent balance of features, pricing, security” MiniMax M2.5 · paraphrase prompt · first choice
“The best remote support tool for a company with a limited budget is Zoho Assist, which starts at $10/technician/mo” Llama 4 Maverick · budget prompt · first choice
What the models said about TeamViewer
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of seven in this category shown.
“TeamViewer's brand is now synonymous with risk—and enterprise customers increasingly block it by default to avoid reputational fallout.” Muse Glimmer 30B · negative prompt · hard negative
“Has documented security vulnerabilities and past incidents... Weak default security settings in some configurations” MiniMax M2.5 · negative prompt · hard negative
“Commonly tricked into use during remote access scams... a top choice for fraudsters targeting consumers.” Grok 4.20 · negative prompt · hard negative
“TeamViewer and Zoho Assist are the top recommendations due to their balance of features, ease of use, and strong user satisfaction” Mistral Small · direct prompt · first choice
“If you need enterprise-grade security and AI-assisted support, TeamViewer or BeyondTrust are strong choices.” GLM 4.7 FlashX · comparative prompt · first choice
“If I had to choose one for a typical mid-sized B2B company without more details, I'd go with TeamViewer.” Grok 4.20 · paraphrase prompt · first choice
Also compared
Splashtop Remote Support vs Zoho AssistSplashtop Remote Support vs TeamViewerZoho Assist vs RustDeskZoho Assist vs ConnectWise ScreenConnectZoho Assist vs NinjaOne RemoteZoho Assist vs Chrome Remote DesktopZoho Assist vs BeyondTrust Remote SupportRustDesk vs TeamViewerConnectWise ScreenConnect vs TeamViewerTeamViewer vs NinjaOne RemoteTeamViewer vs Chrome Remote DesktopTeamViewer vs BeyondTrust Remote SupportAll twenty-eight head-to-head pages and the full remote support standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.