Confluence vs Document360
Eight of fourteen models named Confluence first on the direct prompt; three named Document360. Confluence was named by fourteen of the fourteen models and Document360 by thirteen and Confluence carries 73 labels and Document360 35, so the shares are not directly comparable.
Named in four categories this edition.
Named in one category this edition.
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the IT documentation page.
By framing
ConfluenceFirst choices, of fourteen modelsDocument360
Across every category in the November 2026 Edition, Confluence and Document360 were named in the same answer 104 times, of the 228 answers naming Confluence and the 115 naming Document360. In those answers Document360 took the first choice eleven times and Confluence twenty-six.
Every model, every framing
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | | | |
| GPT-5.4 mini | | | | |||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | | | | |
| Grok 4.20 | | | | | | |
| Mistral Small | | | | | | |
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | |||||
| Qwen 3.7 Flash | | | | | | |
| Kimi K2 | | | | | | |
| GLM 4.7 FlashX | | | | | | |
| MiniMax M2.5 | | | | |||
| GPT-6 Luna | | | | | ||
| Muse Glimmer 30B | | | | | | |
Confluence Document360 first choice named as an alternative argued againstblank: not namedEach cell is one answer, Confluence on the left and Document360 on the right.The direct prompt
Both were the first choice
1 of 14 modelsThe answer named them together, and the judge labeled each a first choice.Confluence first, Document360 an alternative
7 of 14 modelsDocument360 was named in the answer but not as the choice, or not at all.Document360 first, Confluence an alternative
2 of 14 modelsConfluence was named in the answer but not as the choice, or not at all.Neither was the first choice, one was named
4 of 14 modelsThe answer put something else first and named one of the two as an alternative.Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
Confluence17%#2 of 14Document3607%#6 of 14Confluence21%#2 of 15Document3605%#6 of 15Confluence24%#1 of 15Document36012%#3 of 15What the models said about Confluence
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Five of six in this category shown.
“Generic Wikis (Confluence, Notion, MediaWiki, Dokuwiki) - Why to avoid: These are widely criticized as "considered harmful" for serious documentation” GLM 4.7 FlashX · negative prompt · hard negative
“Confluence is the enterprise standard for a shared searchable knowledge base, "though it often requires plugins to feel complete." It is also heavily criticized” Muse Glimmer 30B · negative prompt · soft negative
“If you are already Atlassian-heavy, Confluence's structured documentation with deep Atlassian ecosystem integration is a natural fit.” Muse Glimmer 30B · scale prompt · first choice
“Confluence offers the best balance of: Enterprise-grade features, IT-specific workflows, Reasonable pricing, Proven scalability” Kimi K2 · direct prompt · first choice
“Gold standard for IT teams. Excellent with Jira, strong permissions, templates, and integrations... Good for 500 users.” Grok 4.20 · scale prompt · first choice
What the models said about Document360
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Five of six in this category shown.
“Some models show a high negative rating, indicating potential issues with usability” Mistral Small · negative prompt · soft negative
“Document360 alone has no free plan.” Muse Glimmer 30B · budget prompt · soft negative
“Document360 and Confluence are the top recommendations due to their scalability, user-friendly interfaces, and strong feature sets.” Mistral Small · direct prompt · first choice
“Document360 currently scores best on the criteria that matter most (ease of use, permissions, search, and user ratings)” MiniMax M2.5 · direct prompt · first choice
“Top Recommendation: Document360” GLM 4.7 FlashX · direct prompt · first choice
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.