10 categories · RankedFreshservice
Freshservice is an IT service management platform from Freshworks, built for IT teams · freshworks.com ↗
Leads at mid-market. Ranked 3 of 48 for enterprise buyers.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Ranked first. Next is Jira Service Management at 16%.
Ranked first. Next is Jira Service Management at 23%. 11 of 14 models made it the first choice when asked directly.
ServiceNow ITSM is first at 66%.
Why models recommend it
“For most budget-conscious companies, Freshservice with Freddy AI offers the best balance of IT-specific features, legitimate AI capabilities, and affordable per-agent pricing.”Kimi K2 · Budget-constrained question · first choice
“Strong for ITAM + service desk integration. AI features, lifecycle tracking, good for hybrid teams. Often praised for ease-of-use.”Grok 4.20 · Scale-constrained question · first choice
“If you need a full Help Desk: Start with Freshservice. The Freddy AI module provides the best ROI for general IT support tasks”Qwen 3.7 Flash · Budget-constrained question · first choice
“Freshservice (by Freshworks) stands out as one of the best IT asset management (ITAM) platforms for a mid-market B2B company”Grok 4.20 · Direct question · first choice
What gives them pause
“Platform Example: Freshservice... often cited by users attempting to run full BCM programs as having "significant limitations" and "missing features."”Qwen 3.7 Flash · Negative question · warning
“Avoid if you need true real-time incident command; use only for post-incident follow-up.”Qwen 3.7 Flash · Negative question · warning
“lists Freshservice as the best overall IT asset management software but notes explicit reasons to avoid for some buyers: Limited integrations, Scalability concerns”Muse Glimmer 30B · Negative question · warning
“Freshservice for highly customized enterprise ITAM: ... may not provide the depth required for complex enterprise configuration”Perplexity Sonar · Negative question · warning
Also on the shortlist
The products named in the same answers as Freshservice, over the 465 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 237 | 18 | Compare → | |
| 158 | 53 | View → | |
| 119 | 11 | Compare → | |
| 83 | 35 | Compare → | |
| 79 | 6 | Compare → | |
| 77 | 1 | View → | |
| 74 | 26 | Compare → | |
| 63 | 2 | Compare → | |
| 55 | 5 | View → | |
| 55 | 0 | View → |
What the models named instead of Freshservice →
A side-by-side page exists where both products are among a category's top eight.
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 423 of the 465 answers that named Freshservice and are not a share of its labels.
Domains cited
781 of the 862 domain citations in answers naming Freshservice came from a third party's page. Eighty-one were to the publisher's own pages (the Gane Index), which the models cite like any other source; they are not counted as a third party.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 3 | 5 | 1 | 1 | 10 |
| GPT-5.4 mini | 4 | 5 | 0 | 2 | 11 |
| Gemini 3.5 Flash | 6 | 7 | 2 | 0 | 15 |
| Perplexity Sonar | 4 | 10 | 0 | 1 | 15 |
| Grok 4.20 | 6 | 7 | 2 | 2 | 17 |
| Mistral Small | 2 | 4 | 3 | 4 | 13 |
| DeepSeek V4 Flash | 5 | 7 | 1 | 0 | 13 |
| Llama 4 Maverick | 4 | 5 | 3 | 1 | 13 |
| Qwen 3.7 Flash | 7 | 3 | 0 | 2 | 12 |
| Kimi K2 | 5 | 9 | 0 | 0 | 14 |
| GLM 4.7 FlashX | 4 | 3 | 2 | 2 | 11 |
| MiniMax M2.5 | 1 | 8 | 1 | 0 | 10 |
| GPT-6 Luna | 4 | 3 | 1 | 0 | 8 |
| Muse Glimmer 30B | 4 | 6 | 3 | 1 | 14 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Case study | 258 | 54 | 2026-09-24 | ||
| Conference or event | 165 | 7 | 2026-09-24 | ITSM | |
| News or press | 162 | 18 | 2026-09-24 | ITSM, ITAM | |
| Comparison | 107 | 4 | 2026-09-24 | ITSM | |
| Webinar or virtual event | 64 | 1 | 2026-07-30 | ITSM, ITAM | |
| Blog | 63 | 5 | 2026-09-24 | ITSM | |
| Report or ebook | 30 | 3 | 2026-09-24 | ITSM | |
| Glossary or explainer | 23 | 2 | 2026-09-24 | ||
| Template or tool | 18 | 0 | 2026-01-07 | ||
| Podcast or video | 3 | 1 | 2026-09-24 |
Most recent
- 2026-09-24Freshworks launches new partner program with expanded reseller and services offerings news or press
- 2026-09-24Freshworks reports first quarter 2025 results news or press
- 2026-09-24Freshworks reports fourth quarter and full year 2024 results news or press
- 2026-09-24Freshworks and unisys join forces to transform it service management for mid market and enterprise companies news or press
- 2026-09-24Freshworks reports third quarter 2024 results news or press
- 2026-09-24Piracanjuba selects freshworks to transform service management across enterprise news or press
Events in person
- October 21, 2026An Executive Dinner at Bourbon Steak with FreshworksBourbon Steak Orlando, Walt Disney World Dolphin Hotel 1500 Epcot Resorts Blvd., Lake Buena Vista, FL 32830, Lake Buena Vista · hosts
- October 22, 2026Refresh Roadshow Chicago 2026Odyssey Chicago River, Chicago · hosts
- November 12, 2026What's New in FreshserviceVirtual · hosts
- November 19, 2025Freshworks User Network - New York - Annual Meetup 2025A+E Networks, New York, US · hosted
- October 23, 2025Freshworks User Network Meetup - Toronto 2025The Joneses, Toronto, US · hosted
As the event pages on freshworks.com state them, read September 28, 2026.
How it is countedHide how it is counted
Every page freshworks.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.