3 categories · RankedSysAid
SysAid is an AI-powered IT service management platform for IT teams, covering help desk and case management, IT asset management and patch management · sysaid.com ↗
Why models recommend it
“SysAid has long positioned itself as an affordable and capable ITSM platform for small to mid-sized businesses”Claude Haiku 4.5 · Budget-constrained question · alternative
“Good budget-friendly options with solid AI agents for internal IT. SysAid excels in Microsoft integrations”Grok 4.20 · Paraphrase question · alternative
“Choose SysAid if automated first actions, asset management, and no-code workflows matter more”Perplexity Sonar · Direct question · alternative
“Great internal-IT fit for a company your size — cost-efficient and strong automation.”DeepSeek V4 Flash · Scale-constrained question · alternative
What gives them pause
“User reviews are mixed with some reporting significant satisfaction issues and poor support experiences.”Claude Haiku 4.5 · Negative question · warning
“Trustpilot rating of 2/5; reports of no-show meetings, poor support”Kimi K2 · Negative question · warning
“Some users report frustration with its support and overall usability”Mistral Small · Negative question · warning
Also on the shortlist
The products named in the same answers as SysAid, over the 64 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 55 | 29 | View → | |
| 45 | 6 | View → | |
| 37 | 2 | View → | |
| 30 | 8 | View → | |
| 21 | 0 | View → | |
| 18 | 0 | View → | |
| 16 | 1 | View → | |
| 16 | 1 | View → | |
| 15 | 2 | View → | |
| 12 | 1 | View → |
What the models named instead of SysAid →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on SysAid's own site, not checked by Gane.
- For
- IT teams
- Price stated
- Professional: $89 /agent/month; Enterprise: Custom /starting at 20 agents
- Starting price
- 89
- Free plan or trial
- Start a free trial; no credit card required
- Integrations
- 1000
- Certifications
- GDPR, CCPA, SOC 2 Type II, ISO 27001, ISO 27017, ISO 27018
- Hosting
- Multi-Region Data Residency
- Customers named
- Cybex, Mission Health Services, Temco Logistics, Scotia Investments, UNIVERSITY OF MICHIGAN, HAIFA MUNICIPALITY IT, QUEEN’S UNIVERSITY, Bacardi
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 62 of the 64 answers that named SysAid and are not a share of its labels.
Domains cited
162 of the 174 domain citations in answers naming SysAid came from a third party's page. Twelve were to the publisher's own pages (the Gane Index), which the models cite like any other source; they are not counted as a third party.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 1 | 2 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 1 | 1 | 0 | 2 |
| Grok 4.20 | 0 | 4 | 0 | 0 | 4 |
| Mistral Small | 0 | 0 | 1 | 1 | 2 |
| DeepSeek V4 Flash | 0 | 3 | 1 | 0 | 4 |
| Llama 4 Maverick | 0 | 1 | 0 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 0 | 0 | 1 | 1 |
| GLM 4.7 FlashX | 0 | 2 | 1 | 0 | 3 |
| MiniMax M2.5 | 0 | 0 | 2 | 0 | 2 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 4 | 0 | 4 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 579 | 8 | 2026-09-09 | ITSM, ITAM | |
| Glossary or explainer | 122 | 0 | 2025-11-23 | ITSM, ITAM | |
| Webinar or virtual event | 77 | 1 | 2026-07-29 | ITSM, ITAM | |
| News or press | 74 | 2 | 2026-08-26 | ITSM, ITAM | |
| Case study | 38 | 0 | 2026-04-30 | ||
| Report or ebook | 30 | 0 | 2026-05-14 | ITSM | |
| Comparison | 28 | 4 | 2026-09-08 | ITSM | |
| Podcast or video | 26 | 0 | 2026-04-19 | ITSM | |
| Conference or event | 14 | 0 | 2026-05-20 | ITSM | |
| Template or tool | 3 | undated |
Most recent
- 2026-09-09Ai automations for itsm blog
- 2026-09-08Freshservice alternative comparison
- 2026-09-08Freshservice alternative v3 comparison
- 2026-09-02Blog service desk freshservice vs sysaid comparison
- 2026-08-26Sysaid shortlisted for best agentic ai solution in the 2026 a i awards news or press
- 2026-08-20Blog software visibility shadow ai blog
How it is countedHide how it is counted
Every page sysaid.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.