HaloITSM
Read the same way at every company size.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Freshservice is first at 51%.
Freshservice is first at 52%. 0 of 14 models made it the first choice when asked directly.
ServiceNow ITSM is first at 66%.
Why models recommend it
“Best for: Teams wanting deep out-of-the-box ITSM functionality, high configuration flexibility, and transparent pricing”Gemini 3.5 Flash · Scale-constrained question · alternative
“consider more user-friendly and cost-effective options like Freshservice, Jira Service Management, or Halo”Mistral Small · Negative question · alternative
“Look instead at modern SaaS platforms like Freshservice, HaloITSM, or Jira Service Management.”Gemini 3.5 Flash · Negative question · alternative
“If you want maximum capability per dollar with no module upselling, HaloITSM is worth a look.”DeepSeek V4 Flash · Direct question · alternative
What gives them pause
No model argued against it.
Also on the shortlist
The products named in the same answers as HaloITSM, over the 52 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 50 | 30 | View → | |
| 47 | 10 | View → | |
| 41 | 5 | View → | |
| 36 | 0 | View → | |
| 21 | 0 | View → | |
| 20 | 1 | View → | |
| 17 | 2 | View → | |
| 15 | 0 | View → | |
| 13 | 0 | View → | |
| 11 | 0 | View → |
What the models named instead of HaloITSM →
A side-by-side page exists where both products are among a category's top eight.
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 45 of the 52 answers that named HaloITSM and are not a share of its labels.
Domains cited
No domain is on file for HaloITSM, so its own site is not marked.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 4 | 0 | 0 | 4 |
| Perplexity Sonar | 0 | 0 | 1 | 0 | 1 |
| Grok 4.20 | 0 | 2 | 1 | 0 | 3 |
| Mistral Small | 0 | 1 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 4 | 0 | 0 | 4 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 2 | 1 | 0 | 3 |
| GLM 4.7 FlashX | 0 | 2 | 0 | 0 | 2 |
| MiniMax M2.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 1 | 0 | 1 |