2 categories · RankedInvGate Service Management
InvGate Service Management is a service management platform for IT operations teams, used for IT service management, incident management and help desk work · invgate.com ↗
Read the same way at every company size.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Freshservice is first at 51%.
Freshservice is first at 52%. 3 of 14 models made it the first choice when asked directly.
ServiceNow ITSM is first at 66%.
Why models recommend it
“For most mid-market B2B companies, InvGate Service Management or Jira Service Management offer the best balance of capability, scalability, and total cost of ownership.”Kimi K2 · Direct question · first choice
“Freshservice or InvGate typically offer the best balance of: Full ITSM capability”Kimi K2 · Scale-constrained question · first choice
“InvGate Service Management and Freshservice are the top starting points”GLM 4.7 FlashX · Direct question · first choice
“1. InvGate Service Management (Best Overall)”MiniMax M2.5 · Direct question · first choice
What gives them pause
No model argued against it.
Also on the shortlist
The products named in the same answers as InvGate Service Management, over the 49 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 43 | 4 | Compare → | |
| 42 | 14 | Compare → | |
| 35 | 11 | View → | |
| 35 | 0 | Compare → | |
| 17 | 1 | View → | |
| 17 | 0 | View → | |
| 15 | 0 | View → | |
| 14 | 0 | View → | |
| 10 | 0 | View → | |
| 10 | 0 | Compare → |
What the models named instead of InvGate Service Management →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on InvGate Service Management's own site, not checked by Gane.
- For
- IT operations
- Price stated
- Clear pricing
- Free plan or trial
- 30 days
- Certifications
- SOC 2 Type I, GDPR
- Customers named
- Arcos Dorados, Mirgor, Harmony Public Schools, Peoples Bank, Farmacity, Smartmatic, Chesapeake Bay Academy
- Also from InvGate
- InvGate Asset Management
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 48 of the 49 answers that named InvGate Service Management and are not a share of its labels.
Domains cited
116 of the 145 domain citations in answers naming InvGate Service Management came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 1 | 0 | 1 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 0 | 2 | 2 | 0 | 4 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 1 | 1 | 0 | 2 |
| Llama 4 Maverick | 0 | 1 | 0 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 2 | 0 | 0 | 0 | 2 |
| GLM 4.7 FlashX | 1 | 1 | 1 | 0 | 3 |
| MiniMax M2.5 | 1 | 1 | 1 | 0 | 3 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |