6 categories · RankedJira Service Management
Jira Service Management is a service management product from Atlassian for IT professionals · atlassian.com ↗
Strongest at mid-market. Ranked 2 of 48 for enterprise buyers.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Freshservice is first at 51%.
Freshservice is first at 52%. 2 of 14 models made it the first choice when asked directly.
ServiceNow ITSM is first at 66%.
Why models recommend it
“TeamDynamix ITSM and JIRA Service Management stand out for their balance of ease of use, scalability, and strong mid-market support.”Mistral Small · Direct question · first choice
“InvGate Service Management or Jira Service Management offer the best balance of capability, scalability, and total cost of ownership”Kimi K2 · Direct question · first choice
“Jira Service Management Premium at $51.42/agent/mo is the most cited internal IT pick with clear pricing and built-in ITSM.”Muse Glimmer 30B · Budget-constrained question · first choice
“1–3 IT Agents (Cloud) | Jira Service Management | Free for 3 agents, modern interface, highly scalable.”Gemini 3.5 Flash · Budget-constrained question · first choice
What gives them pause
“Avoid if you need true real-time incident command; use only for post-incident follow-up.”Qwen 3.7 Flash · Negative question · warning
“Verdict: Avoid using these as your source of truth.”Qwen 3.7 Flash · Negative question · warning
“Can feel overly developer-centric, and teams without Atlassian experience often find the initial configuration steep”Claude Haiku 4.5 · Negative question · warning
“Relying solely on basic ticketing platforms (like base-tier Jira Service Management...) for IT asset management.”Gemini 3.5 Flash · Negative question · warning
Also on the shortlist
The products named in the same answers as Jira Service Management, over the 386 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 237 | 79 | Compare → | |
| 194 | 56 | View → | |
| 119 | 9 | Compare → | |
| 105 | 40 | View → | |
| 91 | 2 | View → | |
| 79 | 31 | View → | |
| 62 | 0 | View → | |
| 56 | 11 | View → | |
| 54 | 0 | View → | |
| 53 | 0 | View → |
What the models named instead of Jira Service Management →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Jira Service Management's own site, not checked by Gane.
- For
- IT professionals
- Free plan or trial
- Get it free
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 335 of the 386 answers that named Jira Service Management and are not a share of its labels.
Domains cited
569 of the 644 domain citations in answers naming Jira Service Management came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 5 | 1 | 1 | 8 |
| GPT-5.4 mini | 1 | 8 | 1 | 0 | 10 |
| Gemini 3.5 Flash | 1 | 14 | 3 | 1 | 19 |
| Perplexity Sonar | 0 | 7 | 1 | 1 | 9 |
| Grok 4.20 | 1 | 7 | 2 | 0 | 10 |
| Mistral Small | 3 | 3 | 2 | 0 | 8 |
| DeepSeek V4 Flash | 2 | 6 | 2 | 1 | 11 |
| Llama 4 Maverick | 0 | 2 | 1 | 0 | 3 |
| Qwen 3.7 Flash | 1 | 8 | 1 | 3 | 13 |
| Kimi K2 | 2 | 5 | 2 | 0 | 9 |
| GLM 4.7 FlashX | 1 | 5 | 0 | 0 | 6 |
| MiniMax M2.5 | 1 | 3 | 0 | 1 | 5 |
| GPT-6 Luna | 1 | 9 | 1 | 0 | 11 |
| Muse Glimmer 30B | 1 | 5 | 2 | 0 | 8 |