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Index › IT › Products › Jira Service Management › Alternatives · November 2026 Edition
Three categories · what the models named instead

Alternatives to Jira Service Management, as AI models named them

In the November 2026 Edition, 489 of the 756 answers collected in the three categories where Jira Service Management holds a standing named it neither as a first choice nor as an alternative. These are the products those answers put first, category by category and buyer by buyer. The output is the models' output.

Named instead, most often
incident.io58
PagerDuty43
ServiceNow Now Assist28
Freshdesk20
Freshservice19
Moveworks12
First choices in the 489 answers that did not name Jira Service Management, every category and segment above added together; a product can be counted in several. Each category below keeps its own denominator.

IT service management

IT operations and endpoint. Six framings, fourteen models, one answer each per buyer segment; an answer counts here when Jira Service Management is not its first choice or an alternative in it.
Small businessJira Service Management is #2 of 17 here at 16% of first choices, 74 labels.

Twenty-two of the eighty-four answers did not name Jira Service Management; it was the first choice in fifteen. The first choices in those twenty-two answers, ten products in all, the eight most named:

Freshservice4 of 22Head to head →
Freshdesk2 of 22
Freshservice - Freshworks1 of 22
HaloITSM1 of 22
Jira Service Management, Atlassian1 of 22
ManageEngine ServiceDesk Plus1 of 22Head to head →
NinjaOne1 of 22
Spiceworks Cloud Help Desk1 of 22
2 more in the record.The full small business standing →
Mid-marketJira Service Management is #2 of 12 here at 23% of first choices, 67 labels.

Twenty-six of the eighty-four answers did not name Jira Service Management; it was the first choice in fourteen. The first choices in those twenty-six answers, five products in all:

Freshservice3 of 26Head to head →
BMC Helix ITSM1 of 26
InvGate Service Management1 of 26Head to head →
ManageEngine ServiceDesk Plus1 of 26Head to head →
ServiceNow ITSM1 of 26
The full mid-market standing →
EnterpriseJira Service Management is #2 of 8 here at 9% of first choices, 68 labels.

Thirty-five of the eighty-four answers did not name Jira Service Management; it was the first choice in five. The first choices in those thirty-five answers, five products in all:

ServiceNow ITSM9 of 35
HaloITSM2 of 35
BMC Helix ITSM1 of 35
InvGate Service Management1 of 35Head to head →
Jira Service Management Cloud Enterprise1 of 35
The full enterprise standing →

AI IT support agents

IT operations and endpoint. Six framings, fourteen models, one answer each per buyer segment; an answer counts here when Jira Service Management is not its first choice or an alternative in it.
Small businessJira Service Management is #5 of 14 here at 4% of first choices, 12 labels.

Seventy-four of the eighty-four answers did not name Jira Service Management; it was the first choice in two. The first choices in those seventy-four answers, twenty-seven products in all, the eight most named:

Freshdesk11 of 74Head to head →
Intercom Fin11 of 74Head to head →
Freshservice with Freddy AI4 of 74Head to head →
Siit3 of 74
Workativ3 of 74Head to head →
Freshdesk with Freddy AI Agent2 of 74
Intercom Fin AI Agent2 of 74
Microsoft Copilot Studio2 of 74
19 more in the record.The full small business standing →
Mid-marketJira Service Management is #5 of 10 here at 4% of first choices, 20 labels.

Sixty-six of the eighty-four answers did not name Jira Service Management; it was the first choice in two. The first choices in those sixty-six answers, twenty-four products in all, the eight most named:

Freshservice10 of 66Head to head →
Freshdesk7 of 66Head to head →
Freshservice with Freddy AI6 of 66Head to head →
Zendesk AI Agents3 of 66Head to head →
Freddy AI2 of 66
Moveworks2 of 66
ServiceNow Now Assist2 of 66
Ada1 of 66
16 more in the record.The full mid-market standing →
EnterpriseJira Service Management holds 9 labels here, under the 10-label cutoff, so it is unranked.

Seventy-seven of the eighty-four answers did not name Jira Service Management; it was the first choice in zero. The first choices in those seventy-seven answers, seventeen products in all, the eight most named:

ServiceNow Now Assist26 of 77
Moveworks10 of 77
Fini3 of 77
Sim3 of 77
Freshservice2 of 77Head to head →
ServiceNow AI Agents with Now Assist2 of 77
Atomicwork1 of 77
Microsoft Copilot Studio1 of 77
9 more in the record.The full enterprise standing →

Incident management and on-call

IT operations and endpoint. Six framings, fourteen models, one answer each per buyer segment; an answer counts here when Jira Service Management is not its first choice or an alternative in it.
Small businessJira Service Management is #6 of 14 here at 2% of first choices, 31 labels.

Sixty-eight of the eighty-four answers did not name Jira Service Management; it was the first choice in two. The first choices in those sixty-eight answers, twelve products in all, the eight most named:

incident.io24 of 68
PagerDuty10 of 68
All Quiet7 of 68
Better Stack6 of 68
Spike.sh4 of 68
TaskCall3 of 68
FireHydrant1 of 68
Opsgenie1 of 68
4 more in the record.The full small business standing →
Mid-marketJira Service Management is #7 of 13 here at 0% of first choices, 32 labels.

Sixty-three of the eighty-four answers did not name Jira Service Management; it was the first choice in zero. The first choices in those sixty-three answers, nine products in all, the eight most named:

incident.io24 of 63
PagerDuty14 of 63
Rootly5 of 63
Better Stack2 of 63
All Quiet1 of 63
ITOC3601 of 63
ONES.com1 of 63
Runframe1 of 63
1 more in the record.The full mid-market standing →
EnterpriseJira Service Management is #6 of 12 here at 2% of first choices, 42 labels.

Fifty-eight of the eighty-four answers did not name Jira Service Management; it was the first choice in one. The first choices in those fifty-eight answers, ten products in all, the eight most named:

PagerDuty19 of 58
incident.io10 of 58
AlertOps4 of 58
Incident Tracker2 of 58
Rootly2 of 58
FireHydrant1 of 58
Hyperping1 of 58
Instatus1 of 58
2 more in the record.The full enterprise standing →

How to read this

A category is asked six ways of each of fourteen models on behalf of each buyer segment, so a segment is eighty-four answers. An answer belongs on this page when the judge labeled Jira Service Management neither its first choice nor an alternative in it; the products listed are the first choices those answers made, counted once per answer. An answer that named nothing first, or named Jira Service Management only in passing, is in the denominator and adds to no product. The counts are not the category standing, which is on the category page with its share and rank; they are the same record read from Jira Service Management's side.

The output is the models' output; nothing here is a recommendation by the index, and a product named instead of Jira Service Management was named by a model, not endorsed by anyone.

Jira Service Management's pageAll products