AI IT support agents · RankedZendesk AI Agents
Zendesk AI Agents is a chatbot and conversational AI product for customer support, made by Zendesk · zendesk.com ↗
Read the same way at every company size.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Freshdesk is first at 20%.
Freshservice is first at 24%. 1 of 14 models made it the first choice when asked directly.
ServiceNow Now Assist is first at 49%.
Why models recommend it
“I would recommend Zendesk AI Agents or Freshdesk AI Agent as the top choices”Mistral Small · Paraphrase question · first choice
“Freshservice with Freddy AI and Zendesk AI Agents are the top choices”Mistral Small · Direct question · first choice
“Zendesk AI Agents — *Best Overall Choice*”MiniMax M2.5 · Paraphrase question · first choice
“if your primary need is AI-powered customer-facing support ... then Zendesk AI Agents or Intercom Fin may be the better fit”DeepSeek V4 Flash · Paraphrase question · alternative
What gives them pause
“still have a notable negative label share (14%) and are flagged by several AI models as problematic for IT support tasks”Mistral Small · Negative question · warning
“Unlike competitors (such as NinjaOne, ConnectWise, or Zendesk) that charge per endpoint or per ticket”Gemini 3.5 Flash · Budget-constrained question · warning
“tools like ServiceNow AI, Freshservice AI, or Zendesk AI when configured for full actions”Grok 4.20 · Negative question · warning
“Listed as a "criticized challenger" with 4% first-choice share in enterprise models.”Muse Glimmer 30B · Comparative question · warning
Also on the shortlist
The products named in the same answers as Zendesk AI Agents, over the 78 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 39 | 9 | View → | |
| 36 | 7 | Compare → | |
| 33 | 3 | View → | |
| 30 | 6 | Compare → | |
| 18 | 0 | Compare → | |
| 17 | 8 | Compare → | |
| 15 | 3 | Compare → | |
| 14 | 2 | View → | |
| 13 | 7 | Compare → | |
| 13 | 0 | View → |
What the models named instead of Zendesk AI Agents →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Zendesk AI Agents's own site, not checked by Gane.
- For
- service teams
- Price stated
- Pricing built for your success
- Free plan or trial
- 14-day free trial. No credit card required.
- Integrations
- 1800
- Hosting
- worldwide
- Customers named
- Vimeo, Openly, NOBULL, NEXT, Dunlop, Siemens Financial Services, Indigov
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 72 of the 78 answers that named Zendesk AI Agents and are not a share of its labels.
Domains cited
145 of the 200 domain citations in answers naming Zendesk AI Agents came from a third party's page. Thirty-nine were to the publisher's own pages (the Gane Index), which the models cite like any other source; they are not counted as a third party.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 3 | 0 | 0 | 3 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 1 | 2 |
| Perplexity Sonar | 0 | 3 | 0 | 0 | 3 |
| Grok 4.20 | 0 | 1 | 1 | 1 | 3 |
| Mistral Small | 2 | 1 | 0 | 1 | 4 |
| DeepSeek V4 Flash | 0 | 4 | 1 | 0 | 5 |
| Llama 4 Maverick | 0 | 1 | 2 | 0 | 3 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 2 | 0 | 0 | 2 |
| MiniMax M2.5 | 1 | 0 | 1 | 0 | 2 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 1 | 1 | 3 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 1,365 | 32 | 2026-09-18 | ||
| News or press | 473 | 4 | 2026-09-14 | ||
| Case study | 356 | 10 | 2026-09-23 | ||
| Comparison | 114 | 0 | 2025-09-21 | ||
| Report or ebook | 102 | 1 | 2026-09-10 | ||
| Glossary or explainer | 59 | 7 | 2026-09-25 | ||
| Conference or event | 48 | 1 | 2026-09-18 | ||
| Podcast or video | 38 | 0 | 2026-06-01 | ||
| Webinar or virtual event | 5 | 0 | 2025-06-13 | ||
| Template or tool | 5 | 0 | 2026-06-22 |
Most recent
- 2026-09-25What is ai governance customer service glossary or explainer
- 2026-09-23Solo by myob case study
- 2026-09-22Thoughtworks case study
- 2026-09-22Star21 case study
- 2026-09-18Zendesk AI Summit 2026 conference or event
- 2026-09-18Custom ai agents blog
How it is countedHide how it is counted
Every page zendesk.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.