4 categories · RankedFreshdesk
Freshdesk is a customer support and helpdesk product from Freshworks, used by teams that handle customer service requests · freshworks.com ↗
Strongest at small business, contested with Intercom Fin. Thin evidence at enterprise: one label.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Ranked first, contested: Intercom Fin has 18%.
Freshservice is first at 24%. 0 of 14 models made it the first choice when asked directly.
ServiceNow Now Assist is first at 49%.
Why models recommend it
“For most budget-conscious companies, Freshservice with Freddy AI offers the best balance of IT-specific features, legitimate AI capabilities, and affordable per-agent pricing.”Kimi K2 · Budget-constrained question · first choice
“For the tightest budget, I'd recommend starting with Freshdesk ($15/month) or OpenAssistantGPT ($18/month)”MiniMax M2.5 · Budget-constrained question · first choice
“the recommended AI service desk agent for a mid-sized B2B company would be Freshservice or Freshdesk”Llama 4 Maverick · Paraphrase question · first choice
“The best AI agent for IT support for a company with a limited budget is Freshdesk Freddy”Llama 4 Maverick · Budget-constrained question · first choice
What gives them pause
“Verdict: Avoid using these as your source of truth.”Qwen 3.7 Flash · Negative question · warning
“Zendesk and standard Freshdesk are world-class for customer support (CSM), but they are not dedicated ITSM tools.”Gemini 3.5 Flash · Negative question · warning
Also on the shortlist
The products named in the same answers as Freshdesk, over the 72 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 30 | 2 | Compare → | |
| 29 | 6 | Compare → | |
| 22 | 6 | Compare → | |
| 21 | 2 | Compare → | |
| 19 | 0 | View → | |
| 17 | 0 | View → | |
| 15 | 1 | View → | |
| 13 | 2 | View → | |
| 13 | 1 | Compare → | |
| 10 | 2 | View → |
What the models named instead of Freshdesk →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Freshdesk's own site, not checked by Gane.
- For
- CISO; security architect; privacy officer; procurement
- Free plan or trial
- Start for free
- Certifications
- ISO 27001, ISO 27701, SOC 3, SOC 2 Type II, Cyber Essentials Plus, TX-RAMP, CCPA
- Customers named
- Bahamas Government, Bangor Savings Bank
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 62 of the 72 answers that named Freshdesk and are not a share of its labels.
Domains cited
139 of the 166 domain citations in answers naming Freshdesk came from a third party's page. Twenty-seven were to the publisher's own pages (the Gane Index), which the models cite like any other source; they are not counted as a third party.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 0 | 0 | 0 | 1 |
| GPT-5.4 mini | 1 | 0 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 1 | 1 |
| Perplexity Sonar | 1 | 0 | 0 | 0 | 1 |
| Grok 4.20 | 0 | 1 | 0 | 0 | 1 |
| Mistral Small | 1 | 0 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 1 | 2 | 0 | 3 |
| Llama 4 Maverick | 2 | 0 | 1 | 0 | 3 |
| Qwen 3.7 Flash | 1 | 0 | 0 | 1 | 2 |
| Kimi K2 | 1 | 0 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 1 | 1 | 1 | 0 | 3 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 2 | 0 | 3 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Case study | 258 | 54 | 2026-09-24 | ||
| Conference or event | 165 | 7 | 2026-09-24 | ITSM | |
| News or press | 162 | 18 | 2026-09-24 | ITSM, ITAM | |
| Comparison | 107 | 4 | 2026-09-24 | ITSM | |
| Webinar or virtual event | 64 | 1 | 2026-07-30 | ITSM, ITAM | |
| Blog | 63 | 5 | 2026-09-24 | ITSM | |
| Report or ebook | 30 | 3 | 2026-09-24 | ITSM | |
| Glossary or explainer | 23 | 2 | 2026-09-24 | ||
| Template or tool | 18 | 0 | 2026-01-07 | ||
| Podcast or video | 3 | 1 | 2026-09-24 |
Most recent
- 2026-09-24Freshworks launches new partner program with expanded reseller and services offerings news or press
- 2026-09-24Freshworks reports first quarter 2025 results news or press
- 2026-09-24Freshworks reports fourth quarter and full year 2024 results news or press
- 2026-09-24Freshworks and unisys join forces to transform it service management for mid market and enterprise companies news or press
- 2026-09-24Freshworks reports third quarter 2024 results news or press
- 2026-09-24Piracanjuba selects freshworks to transform service management across enterprise news or press
Events in person
- October 21, 2026An Executive Dinner at Bourbon Steak with FreshworksBourbon Steak Orlando, Walt Disney World Dolphin Hotel 1500 Epcot Resorts Blvd., Lake Buena Vista, FL 32830, Lake Buena Vista · hosts
- October 22, 2026Refresh Roadshow Chicago 2026Odyssey Chicago River, Chicago · hosts
- November 12, 2026What's New in FreshserviceVirtual · hosts
- November 19, 2025Freshworks User Network - New York - Annual Meetup 2025A+E Networks, New York, US · hosted
- October 23, 2025Freshworks User Network Meetup - Toronto 2025The Joneses, Toronto, US · hosted
As the event pages on freshworks.com state them, read September 28, 2026.
How it is countedHide how it is counted
Every page freshworks.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.