AI IT support agents · RankedTidio Lyro
Tidio Lyro is an AI chatbot from Tidio that handles customer support conversations · tidio.com ↗
Read the same way at every company size.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Freshdesk is first at 20%.
Freshservice is first at 24%.
No model named it for this buyer.
Why models recommend it
“OpenAssistantGPT at $18/mo or Tidio Lyro for a quick chat agent trial. Both are repeatedly called out as the cheapest real chat entry points”Muse Glimmer 30B · Budget-constrained question · alternative
“Starting at $29/month, it's an all-in-one solution that's particularly good for customer service and support functions”MiniMax M2.5 · Budget-constrained question · alternative
“build a simple chatbot with Tidio if your support volume is low but real-time chat is critical”Qwen 3.7 Flash · Budget-constrained question · alternative
“Tidio (Best Free Starting Point) ... One of the few tools with a genuinely usable free tier”Kimi K2 · Budget-constrained question · alternative
What gives them pause
No model argued against it.
Also on the shortlist
The products named in the same answers as Tidio Lyro, over the 24 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 15 | 9 | View → | |
| 11 | 1 | View → | |
| 10 | 2 | View → | |
| 9 | 0 | View → | |
| 8 | 2 | View → | |
| 8 | 1 | View → | |
| 6 | 0 | View → | |
| 6 | 0 | View → | |
| 5 | 3 | View → | |
| 5 | 1 | View → |
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Tidio Lyro's own site, not checked by Gane.
- For
- customer service
- Price stated
- Free plan forever
- Starting price
- 29
- Free plan or trial
- Try Lyro for free
- Integrations
- 120
- Certifications
- SOC 2 Type II, CCPA, GDPR, EU-US DPF, CPRA, EU AI Act
- Customers named
- Gecko Hospitality, Bella Sante, Procosmet, ADT Security, Axioma, Cove, Endeksa, Integratec
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 24 of the 24 answers that named Tidio Lyro and are not a share of its labels.
Domains cited
Seventy of the eighty-two domain citations in answers naming Tidio Lyro came from a third party's page. Twelve were to the publisher's own pages (the Gane Index), which the models cite like any other source; they are not counted as a third party.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 1 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 0 | 0 | 1 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 438 | undated | |||
| Case study | 70 | undated | |||
| Comparison | 64 | undated | |||
| Report or ebook | 16 | undated | |||
| Template or tool | 6 | undated | |||
| News or press | 3 | undated | |||
| Glossary or explainer | 2 | undated | |||
| Webinar or virtual event | 1 | undated |
How it is countedHide how it is counted
Every page tidio.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.