AI IT support agents · Rankedeesel AI
Read the same way at every company size.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Freshdesk is first at 20%.
Freshservice is first at 24%.
ServiceNow Now Assist is first at 49%.
Why models recommend it
“the best AI agent for IT support is typically eesel AI”Grok 4.20 · Budget-constrained question · first choice
“eesel AI (Best for Lean IT Teams) ... No per-seat fees—you pay per ticket/chat resolved.”Kimi K2 · Budget-constrained question · alternative
“Already have a helpdesk, just need AI layer | eesel AI | Per-ticket, no seats”DeepSeek V4 Flash · Budget-constrained question · alternative
“Fixed monthly cost, works with your existing helpdesk tools”GLM 4.7 FlashX · Budget-constrained question · alternative
What gives them pause
No model argued against it.
Also on the shortlist
The products named in the same answers as eesel AI, over the 19 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 14 | 0 | View → | |
| 11 | 1 | View → | |
| 10 | 3 | View → | |
| 10 | 0 | View → | |
| 9 | 0 | View → | |
| 9 | 0 | View → | |
| 8 | 3 | View → | |
| 7 | 3 | View → | |
| 7 | 0 | View → | |
| 5 | 1 | View → |
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on eesel AI's own site, not checked by Gane.
- For
- customer service, content, and operations
- Price stated
- $0.40 per ticket, pay-as-you-go. No platform fee, no per-seat charge, no monthly minimum
- Starting price
- 299
- Free plan or trial
- Start with $50 in free usage, no credit card required. Free trial with 100 credits, no card needed.
- Integrations
- 6 · 5 (its own pages disagree)
- Certifications
- SOC 2 Type II, HIPAA, GDPR, CCPA
- Hosting
- EU, EU or US data residency, Custom data residency, US East (N. Virginia) on AWS, EU hosting available on request, EU data residency
- Customers named
- Anytime Fitness, BitGo, Ecosa, Global Pay, Yellowdig, Simployer, Smava, InDebted
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 19 of the 19 answers that named eesel AI and are not a share of its labels.
Domains cited
Fifty of the seventy-three domain citations in answers naming eesel AI came from a third party's page. Nine were to the publisher's own pages (the Gane Index), which the models cite like any other source; they are not counted as a third party.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 1 | 0 | 0 | 0 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 4,763 | 11 | 2026-09-28 | ITSM, AI coding | |
| Comparison | 932 | 40 | 2026-09-28 | Vector databases | |
| Glossary or explainer | 198 | 0 | 2026-06-17 | Vector databases | |
| Template or tool | 39 | 0 | 2025-11-24 | ||
| Report or ebook | 15 | 2 | 2026-07-11 | ||
| Case study | 13 | 0 | 2026-06-18 | ||
| Webinar or virtual event | 1 | 0 | 2026-06-23 | ||
| Podcast or video | 1 | 0 | 2026-06-24 | ||
| News or press | 1 | 0 | 2026-01-19 |
Most recent
- 2026-09-28Ginzi blog
- 2026-09-28Aportio pricing blog
- 2026-09-28Aportio blog
- 2026-09-28Aportio alternatives comparison
- 2026-09-28Blackbelthelp alternatives comparison
- 2026-09-28Blackbelthelp pricing blog
How it is countedHide how it is counted
Every page eesel.ai exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. Of its titles that name a category, most name ITSM (12); 0 name the category the models place it in. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.