2 categories · RankedAisera
Aisera is an AI-based software product for HR and IT service management · aisera.com ↗
Why models recommend it
“Flexible for hybrid IT/customer support; good at multi-step workflows... Limitations: Can be more complex to set up”Grok 4.20 · Comparative question · alternative
“If you want an AI layer separate from your ITSM → Aisera or Workativ (depending on budget).”DeepSeek V4 Flash · Comparative question · alternative
“Strong AI-native platform with pre-built workflows and generative AI for conversational support”Kimi K2 · Comparative question · alternative
“Enterprise-grade, sales-led buy with deep knowledge graph and autonomous actions across HR/IT.”Muse Glimmer 30B · Comparative question · alternative
What gives them pause
“Avoid Enterprise Tools: Skip Moveworks, Aisera, or full ServiceNow AI”Grok 4.20 · Budget-constrained question · warning
“Avoid enterprise tools like ServiceNow, Moveworks, or Aisera”Kimi K2 · Budget-constrained question · warning
Also on the shortlist
The products named in the same answers as Aisera, over the 56 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 46 | 10 | View → | |
| 38 | 21 | View → | |
| 15 | 0 | View → | |
| 13 | 1 | View → | |
| 13 | 0 | View → | |
| 12 | 1 | View → | |
| 11 | 1 | View → | |
| 9 | 2 | View → | |
| 9 | 1 | View → | |
| 9 | 0 | View → |
What the models named instead of Aisera →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Aisera's own site, not checked by Gane.
- For
- the Enterprise
- Certifications
- ISO 27001
- Customers named
- NJ Transit, OmniTRAX, Big 5 Sporting Goods, Lifescan, BDO Canada, Big5 Sporting
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 51 of the 56 answers that named Aisera and are not a share of its labels.
Domains cited
124 of the 139 domain citations in answers naming Aisera came from a third party's page. Fifteen were to the publisher's own pages (the Gane Index), which the models cite like any other source; they are not counted as a third party.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 1 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 2 | 0 | 0 | 2 |
| Perplexity Sonar | 0 | 0 | 1 | 0 | 1 |
| Grok 4.20 | 0 | 1 | 3 | 1 | 5 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 1 | 0 | 1 | 2 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 1 | 0 | 0 | 1 |
| Muse Glimmer 30B | 0 | 1 | 1 | 0 | 2 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 182 | 6 | 2026-08-14 | ITSM, LLM gateways | |
| News or press | 46 | 0 | 2025-10-17 | ITSM | |
| Glossary or explainer | 42 | 1 | 2026-07-13 | ||
| Webinar or virtual event | 20 | 0 | 2026-03-20 | ITSM | |
| Comparison | 11 | 0 | 2025-12-18 | ||
| Case study | 9 | 0 | 2024-03-01 | ||
| Report or ebook | 4 | 0 | 2022-08-24 |
Most recent
- 2026-08-14Agentic ai compliance blog
- 2026-07-29Hipaa compliance ai tools blog
- 2026-07-28Multimodal llm llama4 blog
- 2026-07-28Enterprise ai benchmark blog
- 2026-07-28Llm evaluation blog
- 2026-07-28Ai agent evaluation blog
How it is countedHide how it is counted
Every page aisera.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. Of its titles that name a category, most name ITSM (13); 0 name its categories the models place it in. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.