2 categories · RankedIntercom Fin
Intercom Fin is an AI assistant from Intercom that answers customer questions using a company's knowledge base · intercom.com ↗
Strongest at small business. Thin evidence at enterprise: four labels.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Freshdesk is first at 20%.
Freshservice is first at 24%. 0 of 14 models made it the first choice when asked directly.
ServiceNow Now Assist is first at 49%.
Why models recommend it
“Intercom Fin is the strongest pure resolver in a 2026 B2B-weighted scoring”Muse Glimmer 30B · Paraphrase question · first choice
“Intercom Fin—a strong resolver with broad channel coverage, but outcome-based pricing should be modeled carefully.”Perplexity Sonar · Paraphrase question · alternative
“Best AI-First Resolution Rate ... Less suited for internal IT service management (ITSM) workflows.”DeepSeek V4 Flash · Paraphrase question · alternative
“Intercom Fin's per-resolution model is unbeatable — you literally only pay for what works.”DeepSeek V4 Flash · Budget-constrained question · alternative
What gives them pause
“Avoid vendors charging per-resolution or per-ticket AI fees (e.g., Intercom Fin at ~$0.99 per resolution)”Gemini 3.5 Flash · Budget-constrained question · warning
Also on the shortlist
The products named in the same answers as Intercom Fin, over the 66 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 36 | 2 | Compare → | |
| 29 | 10 | Compare → | |
| 23 | 2 | View → | |
| 20 | 4 | View → | |
| 14 | 0 | View → | |
| 13 | 4 | Compare → | |
| 13 | 0 | View → | |
| 12 | 4 | Compare → | |
| 12 | 0 | View → | |
| 10 | 3 | View → |
What the models named instead of Intercom Fin →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Intercom Fin's own site, not checked by Gane.
- For
- game studios and gaming platforms
- Price stated
- $0.99 Per Outcome
- Starting price
- 0.99
- Free plan or trial
- Start free trial
- Certifications
- ISO 42001, SOC 2, HIPAA, ISO 27701, AIUC-1
- Hosting
- US, EU, Australia
- Customers named
- Anthropic, Clay, Lightspeed, Rocket Money, Gamma, Glean, Neo Financial, Underdog
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 62 of the 66 answers that named Intercom Fin and are not a share of its labels.
Domains cited
144 of the 178 domain citations in answers naming Intercom Fin came from a third party's page. Thirty-four were to the publisher's own pages (the Gane Index), which the models cite like any other source; they are not counted as a third party.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 2 | 0 | 1 | 3 |
| Perplexity Sonar | 0 | 2 | 0 | 0 | 2 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 1 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 2 | 2 | 0 | 4 |
| Llama 4 Maverick | 0 | 1 | 1 | 0 | 2 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 3 | 0 | 0 | 3 |
| MiniMax M2.5 | 0 | 1 | 1 | 0 | 2 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 1 | 0 | 1 | 0 | 2 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 1,160 | 5 | 2026-09-09 | ||
| Podcast or video | 515 | 0 | 2023-06-29 | ||
| News or press | 132 | undated | |||
| Report or ebook | 93 | 0 | 2026-06-19 | ||
| Glossary or explainer | 80 | 14 | 2026-09-26 | ||
| Case study | 47 | undated | |||
| Comparison | 33 | 10 | 2026-09-24 | ||
| Template or tool | 29 | 8 | 2026-09-22 | ||
| Conference or event | 16 | 6 | 2026-09-11 | ||
| Webinar or virtual event | 2 | undated |
Most recent
- 2026-09-2610131606 legacy berichte erklart glossary or explainer
- 2026-09-2610131606 informes heredados explicados glossary or explainer
- 2026-09-2610131606 rapports herites expliques glossary or explainer
- 2026-09-2610131606 relatorios legados explicados glossary or explainer
- 2026-09-24Zoho desk alternatives comparison
- 2026-09-23Intercom alternatives comparison
How it is countedHide how it is counted
Every page intercom.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.