3 categories · RankedZoho Desk
Zoho Desk is help desk software from Zoho for customer service teams, offering customer support ticketing and related service tools · zoho.com ↗
Read the same way at every company size.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Freshdesk is first at 20%.
Freshservice is first at 24%.
No model named it for this buyer.
Why models recommend it
“the "best" AI agent for IT support is generally considered to be Freshservice (by Freshworks) or Zoho Desk”Qwen 3.7 Flash · Budget-constrained question · first choice
“If you need strong omnichannel support, consider Zoho Desk.”Mistral Small · Paraphrase question · alternative
“Usually one of the lowest-cost options”GPT-5.4 mini · Budget-constrained question · alternative
What gives them pause
No model argued against it.
Also on the shortlist
The products named in the same answers as Zoho Desk, over the 39 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 20 | 4 | View → | |
| 19 | 12 | View → | |
| 18 | 11 | View → | |
| 13 | 1 | View → | |
| 11 | 2 | View → | |
| 8 | 1 | View → | |
| 8 | 0 | View → | |
| 7 | 0 | View → | |
| 7 | 0 | View → | |
| 7 | 0 | View → |
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Zoho Desk's own site, not checked by Gane.
- For
- customer service teams
- Price stated
- The pricing is flexible as well: you can opt to pay monthly or annually. Once you pay, you get to use the full set of features. And if you don't want to pay for a plan, you can use our free version indefinitely.
- Free plan or trial
- use our free version indefinitely; No credit card required.
- Certifications
- SOC 2, GDPR, HIPAA, CCPA
- Hosting
- 16 available locations, US
- Customers named
- Mitrefinch
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 34 of the 39 answers that named Zoho Desk and are not a share of its labels.
Domains cited
Eighty-nine of the 103 domain citations in answers naming Zoho Desk came from a third party's page. Fourteen were to the publisher's own pages (the Gane Index), which the models cite like any other source; they are not counted as a third party.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 1 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 1 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 1 | 0 | 1 |
| Qwen 3.7 Flash | 1 | 0 | 0 | 0 | 1 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Report or ebook | 247 | 1 | 2026-09-09 | ||
| Case study | 196 | undated | |||
| Template or tool | 183 | undated | |||
| Conference or event | 170 | undated | |||
| Blog | 164 | 12 | 2026-09-28 | ||
| Comparison | 82 | 0 | 2015-12-11 | ||
| Podcast or video | 65 | undated | |||
| News or press | 44 | undated | |||
| Glossary or explainer | 35 | 0 | 2021-07-15 | ||
| Webinar or virtual event | 32 | undated |
Most recent
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How it is countedHide how it is counted
Every page zoho.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.