4 categories · RankedManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is a service management product for enterprises · manageengine.com ↗
Read the same way at every company size.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Freshservice is first at 51%.
Freshservice is first at 52%. 0 of 14 models made it the first choice when asked directly.
ServiceNow ITSM is first at 66%.
Why models recommend it
“The best ITSM platform for a company with a limited budget is ManageEngine ServiceDesk Plus, as it offers full ITIL coverage at a low cost.”Llama 4 Maverick · Budget-constrained question · first choice
“Small team with a few technicians, want real ITSM features without paying: ManageEngine ServiceDesk Plus free up to 5 technicians.”Muse Glimmer 30B · Budget-constrained question · first choice
“If you're under 5 IT technicians and budget is the primary constraint, start with ManageEngine ServiceDesk Plus Standard”Claude Haiku 4.5 · Budget-constrained question · first choice
“For a company with a limited budget, ManageEngine ServiceDesk Plus is usually the best overall choice.”Perplexity Sonar · Budget-constrained question · first choice
What gives them pause
“Good mid-market option, but expect to invest time in training and configuration”GLM 4.7 FlashX · Negative question · warning
“Integration gaps - Microsoft application integration reported as lacking”MiniMax M2.5 · Negative question · warning
“A budget-friendly option, but users cite: Outdated UI... Scalability issues”DeepSeek V4 Flash · Negative question · warning
“The Risk: Dated UX/UI, historical security maintenance overhead.”Gemini 3.5 Flash · Negative question · warning
Also on the shortlist
The products named in the same answers as ManageEngine ServiceDesk Plus, over the 136 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 119 | 57 | Compare → | |
| 119 | 19 | Compare → | |
| 80 | 21 | View → | |
| 49 | 2 | View → | |
| 37 | 0 | View → | |
| 36 | 1 | View → | |
| 35 | 6 | Compare → | |
| 32 | 0 | View → | |
| 31 | 0 | View → | |
| 26 | 0 | View → |
What the models named instead of ManageEngine ServiceDesk Plus →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on ManageEngine ServiceDesk Plus's own site, not checked by Gane.
- For
- enterprises
- Price stated
- เลือกแพ็กเกจราคาที่ยืดหยุ่นของเรา
- Free plan or trial
- Try RMM Central for free
- Certifications
- GDPR, HIPAA
- Hosting
- AWS, Public Cloud, Data Centers ของเราเอง
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 123 of the 136 answers that named ManageEngine ServiceDesk Plus and are not a share of its labels.
Domains cited
326 of the 326 domain citations in answers naming ManageEngine ServiceDesk Plus came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 2 | 1 | 0 | 4 |
| GPT-5.4 mini | 0 | 5 | 0 | 0 | 5 |
| Gemini 3.5 Flash | 0 | 2 | 0 | 1 | 3 |
| Perplexity Sonar | 1 | 2 | 0 | 0 | 3 |
| Grok 4.20 | 0 | 5 | 1 | 0 | 6 |
| Mistral Small | 0 | 2 | 0 | 0 | 2 |
| DeepSeek V4 Flash | 0 | 5 | 0 | 1 | 6 |
| Llama 4 Maverick | 1 | 2 | 0 | 0 | 3 |
| Qwen 3.7 Flash | 2 | 3 | 1 | 0 | 6 |
| Kimi K2 | 0 | 1 | 2 | 0 | 3 |
| GLM 4.7 FlashX | 0 | 2 | 1 | 1 | 4 |
| MiniMax M2.5 | 0 | 3 | 0 | 1 | 4 |
| GPT-6 Luna | 0 | 1 | 1 | 0 | 2 |
| Muse Glimmer 30B | 1 | 2 | 1 | 0 | 4 |