Freshservice with Freddy AI
Strongest at mid-market. Thin evidence at enterprise: four labels.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Freshdesk is first at 20%.
Freshservice is first at 24%. 4 of 14 models made it the first choice when asked directly.
ServiceNow Now Assist is first at 49%.
Why models recommend it
“Freshservice with Freddy AI is considered one of the top AI IT support agents, with a 9% share of first choices across various models.”Llama 4 Maverick · Comparative question · first choice
“my default pick for a mid-market company starting fresh would be Freshservice with Freddy AI”GPT-6 Luna · Direct question · first choice
“Freshservice with Freddy AI and Zendesk AI Agents are the top choices”Mistral Small · Direct question · first choice
“Best overall for limited budget + AI: Freshservice / Freshdesk with Freddy AI”GPT-5.4 mini · Budget-constrained question · first choice
What gives them pause
No model argued against it.
Also on the shortlist
The products named in the same answers as Freshservice with Freddy AI, over the 26 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 13 | 1 | View → | |
| 13 | 0 | Compare → | |
| 12 | 4 | View → | |
| 9 | 1 | Compare → | |
| 8 | 1 | Compare → | |
| 8 | 1 | Compare → | |
| 8 | 1 | Compare → | |
| 6 | 1 | View → | |
| 4 | 1 | View → | |
| 4 | 0 | View → |
What the models named instead of Freshservice with Freddy AI →
A side-by-side page exists where both products are among a category's top eight.
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 26 of the 26 answers that named Freshservice with Freddy AI and are not a share of its labels.
Domains cited
No domain is on file for Freshservice with Freddy AI, so its own site is not marked. Seventeen were to the publisher's own pages (the Gane Index), which the models cite like any other source; they are not counted as a third party.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 1 | 0 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 1 | 0 | 0 | 0 | 1 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 1 | 0 | 0 | 0 | 1 |
| DeepSeek V4 Flash | 1 | 0 | 0 | 0 | 1 |
| Llama 4 Maverick | 1 | 0 | 1 | 0 | 2 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 1 | 0 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 1 | 0 | 0 | 0 | 1 |
| Muse Glimmer 30B | 1 | 1 | 0 | 0 | 2 |