AI IT support agents · November 2026 Edition
Freshdesk vs Freshservice with Freddy AI
Zero of fourteen models named Freshdesk first on the direct prompt; four named Freshservice with Freddy AI. Freshdesk was named by ten of the fourteen models and Freshservice with Freddy AI by eight and Freshdesk carries 18 labels and Freshservice with Freddy AI 10, so the shares are not directly comparable.
Named in four categories this edition.
Freshservice with Freddy AI
accepted challengerNamed in one category this edition.
First-choice share13%13%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate0%0%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#2#3A position in a field of 10; printed, not drawn.
Labels1810A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Freshdesk reading right to left. Rank and label count are printed, not drawn.Freshservice vs Freshdesk · Freshservice vs Freshservice with Freddy AI · Freshdesk vs Zendesk AI Agents
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the AI IT support agents page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
FreshdeskFirst choices, of fourteen modelsFreshservice with Freddy AIDirect04
Paraphrase22
Comparative01
Budget-constrained51
Scale-constrained00
Negative00
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where Freshdesk and Freshservice with Freddy AI stood in it.
| Model | DirectFW | ParaphraseFW | ComparativeFW | Budget-constrainedFW | Scale-constrainedFW | NegativeFW |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | |||||
| GPT-5.4 mini | FW | |||||
| Gemini 3.5 Flash | ||||||
| Perplexity Sonar | FW | |||||
| Grok 4.20 | | |||||
| Mistral Small | FW | | ||||
| DeepSeek V4 Flash | FW | | ||||
| Llama 4 Maverick | | FW | | |||
| Qwen 3.7 Flash | ||||||
| Kimi K2 | FW | | ||||
| GLM 4.7 FlashX | | |||||
| MiniMax M2.5 | | | ||||
| GPT-6 Luna | FW | |||||
| Muse Glimmer 30B | FW | | FW |
FreshdeskFW Freshservice with Freddy AI first choice named as an alternative argued againstblank: not namedEach cell is one answer, Freshdesk on the left and Freshservice with Freddy AI on the right.The direct prompt
The plain question, one answer per model, grouped by where Freshdesk and Freshservice with Freddy AI stood in it.
Freshservice with Freddy AI first, Freshdesk not the choice
4 of 14 modelsFreshdesk was named in the answer but not as the choice, or not at all.Perplexity SonarFreshservice with Freddy AI alternatives: Atomicwork, SysAid, Zendesk AI Agents
Mistral SmallFreshservice with Freddy AI, Zendesk AI Agents alternatives: ClearFeed AI Agent, Workativ
GPT-6 LunaFreshservice with Freddy AI alternatives: Atlassian Rovo, Moveworks, Now Assist and its ITSM agents
Muse Glimmer 30BFreshservice with Freddy AI alternatives: Jira Service Management, Moveworks, ServiceNow Now Assist, Siit
Neither was named
10 of 14 modelsThe answer made no first choice from these two in this category.Claude Haiku 4.5Freshservice Freddy AI alternatives: Atomicwork, Console, Jira Service Management with Rovo
GPT-5.4 miniJira Service Management alternatives: ServiceNow AI specialists / Autonomous Workforce, Zendesk Employee Service AI
Gemini 3.5 FlashFreshservice alternatives: Atomicwork, Helply, Jira Service Management, Pylon, Risotto
Grok 4.20Workativ alternatives: Freshservice, Moveworks, Siit
DeepSeek V4 FlashFreshservice alternatives: Console, SysAid, Workativ, Zendesk AI Agents
Llama 4 Maverickno first choice
Qwen 3.7 FlashFreshservice alternatives: Jira Service Management, Moveworks, Siit
Kimi K2Freshservice alternatives: Atera, Atomicwork
GLM 4.7 FlashXFreshservice alternatives: Intercom Fin, SysAid, Workativ
MiniMax M2.5IrisAgent, Pluno AI alternatives: Fini, Jitbit Helpdesk
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Freshdesk leads by eleven points.
Freshdesk20%#1 of 14Freshservice with Freddy AI9%#3 of 14
The full small business standing →Mid-marketThe figures above
Level: the same share of first choices.
Freshdesk13%#2 of 10Freshservice with Freddy AI13%#3 of 10
The full mid-market standing →Enterprise
Level: the same share of first choices.
Freshdesk0%#– of 6Freshservice with Freddy AI0%#– of 6
The full enterprise standing →What the models said about Freshdesk
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of four in this category shown.
“For most budget-conscious companies, Freshservice with Freddy AI offers the best balance of IT-specific features, legitimate AI capabilities, and affordable per-agent pricing.” Kimi K2 · budget prompt · first choice
“For the tightest budget, I'd recommend starting with Freshdesk ($15/month) or OpenAssistantGPT ($18/month)” MiniMax M2.5 · budget prompt · first choice
“the recommended AI service desk agent for a mid-sized B2B company would be Freshservice or Freshdesk” Llama 4 Maverick · paraphrase prompt · first choice
What the models said about Freshservice with Freddy AI
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of four in this category shown.
“Freshservice with Freddy AI is considered one of the top AI IT support agents, with a 9% share of first choices across various models.” Llama 4 Maverick · comparative prompt · first choice
“my default pick for a mid-market company starting fresh would be Freshservice with Freddy AI” GPT-6 Luna · direct prompt · first choice
“Freshservice with Freddy AI and Zendesk AI Agents are the top choices” Mistral Small · direct prompt · first choice
Also compared
Freshservice vs FreshdeskFreshservice vs Freshservice with Freddy AIFreshdesk vs Zendesk AI AgentsFreshdesk vs Jira Service ManagementFreshdesk vs Intercom FinFreshdesk vs WorkativFreshservice with Freddy AI vs Zendesk AI AgentsFreshservice with Freddy AI vs Jira Service ManagementFreshservice with Freddy AI vs Intercom FinFreshservice with Freddy AI vs WorkativAll twenty-one head-to-head pages and the full AI IT agents standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.