4 categories · RankedPagerDuty
PagerDuty is an operations platform for incident management, on-call scheduling, and alert escalation · pagerduty.com ↗
Leads at enterprise. Ranked 2 of 69 for small business buyers.
The standing depends on who is buying. Every model is asked the same questions for each company size.
incident.io is first at 39%.
incident.io is first at 47%. 2 of 14 models made it the first choice when asked directly.
Ranked first. Next is incident.io at 18%.
Why models recommend it
“Choose PagerDuty if your culture is highly operational, you have distinct IT and Engineering teams, and you need rigorous compliance and audit trails.”Qwen 3.7 Flash · Scale-constrained question · first choice
“PagerDuty is widely considered the industry leader in on-call management. It is the go-to tool for alerting, scheduling, and escalation.”GLM 4.7 FlashX · Comparative question · first choice
“PagerDuty (free plan available) and All Quiet ($4.99/user/month) are the top recommendations for companies with limited budgets”Mistral Small · Budget-constrained question · first choice
“Widely considered the most operationally mature platform... Choose PagerDuty or Splunk On-Call if you have thousands of alerts”Qwen 3.7 Flash · Comparative question · first choice
What gives them pause
“Avoid or be very cautious with: Opsgenie (end-of-life), PagerDuty (cost/complexity issues)”Kimi K2 · Negative question · warning
“PagerDuty can get expensive quickly for mid-market budgets... many mid-market teams end up layering incident.io on top of PagerDuty, paying twice.”Gemini 3.5 Flash · Direct question · warning
“PagerDuty's current pricing lists separate plans and paid-ons; get a quote based on your real seat, event, and feature needs before committing.”GPT-6 Luna · Negative question · warning
“pricing starts at $21–41/user/month + add-ons ... which can balloon quickly for mid-sized teams ... otherwise, it's overkill and expensive.”Grok 4.20 · Paraphrase question · warning
Also on the shortlist
The products named in the same answers as PagerDuty, over the 229 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 168 | 63 | Compare → | |
| 131 | 1 | View → | |
| 105 | 3 | View → | |
| 101 | 9 | Compare → | |
| 79 | 2 | View → | |
| 73 | 1 | Compare → | |
| 61 | 11 | Compare → | |
| 60 | 1 | View → | |
| 46 | 0 | View → | |
| 44 | 1 | View → |
What the models named instead of PagerDuty →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on PagerDuty's own site, not checked by Gane.
- For
- Practitioners / Developers; Technical Leaders
- Price stated
- Free; $21 / user / mo; $2,800 / year; $12,000 / year; $48,000 / year; Custom Pricing
- Starting price
- 0
- Free plan or trial
- Start for Free; Start free trial
- Integrations
- 750
- Certifications
- FedRAMP, SOC 2 Type II, ISO 27001
- Customers named
- TUI, Zoom, Spotify, DraftKings, Vodafone, Fox Corporation, SAP
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 205 of the 229 answers that named PagerDuty and are not a share of its labels.
Domains cited
517 of the 582 domain citations in answers naming PagerDuty came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 1 | 1 | 0 | 1 | 3 |
| GPT-5.4 mini | 3 | 0 | 1 | 1 | 5 |
| Gemini 3.5 Flash | 2 | 0 | 0 | 4 | 6 |
| Perplexity Sonar | 2 | 1 | 0 | 2 | 5 |
| Grok 4.20 | 0 | 4 | 2 | 1 | 7 |
| Mistral Small | 1 | 2 | 4 | 0 | 7 |
| DeepSeek V4 Flash | 4 | 1 | 0 | 1 | 6 |
| Llama 4 Maverick | 1 | 2 | 2 | 0 | 5 |
| Qwen 3.7 Flash | 3 | 2 | 0 | 1 | 6 |
| Kimi K2 | 1 | 2 | 2 | 1 | 6 |
| GLM 4.7 FlashX | 1 | 3 | 0 | 0 | 4 |
| MiniMax M2.5 | 1 | 0 | 0 | 2 | 3 |
| GPT-6 Luna | 2 | 2 | 0 | 1 | 5 |
| Muse Glimmer 30B | 2 | 2 | 0 | 1 | 5 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 415 | 26 | 2026-09-22 | Observability | |
| News or press | 384 | 4 | 2026-09-02 | ||
| Report or ebook | 324 | 7 | 2026-09-10 | ||
| Webinar or virtual event | 311 | 4 | 2026-09-10 | ||
| Glossary or explainer | 147 | 4 | 2026-07-24 | ||
| Case study | 146 | 3 | 2026-07-21 | ||
| Conference or event | 38 | 0 | 2025-11-06 | ||
| Comparison | 27 | 4 | 2026-09-10 | ||
| Template or tool | 22 | 0 | 2025-09-05 | ||
| Podcast or video | 7 | 0 | 2024-08-13 |
Most recent
- 2026-09-22Ai operations process map blog
- 2026-09-16Automate incident management with pagerduty slack blog
- 2026-09-15Mcp server intelligent tools blog
- 2026-09-14Senior engineering problem blog
- 2026-09-10The rise of shadow ai in the workplace blog
- 2026-09-10Disruption tax downtime vs ai value comparison
How it is countedHide how it is counted
Every page pagerduty.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.