Incident management and on-call · RankedxMatters
xMatters is an automated incident management platform for DevOps, SRE, and Ops teams, used for on-call alerting, automated routing, and incident workflows · xmatters.com ↗
Read the same way at every company size.
The standing depends on who is buying. Every model is asked the same questions for each company size.
incident.io is first at 39%.
incident.io is first at 47%. 0 of 14 models made it the first choice when asked directly.
PagerDuty is first at 53%.
Why models recommend it
“Best for: Large enterprises coordinating across IT and business responders”MiniMax M2.5 · Comparative question · alternative
“strong option if you're more ITSM/compliance-oriented”GPT-5.4 mini · Direct question · alternative
What gives them pause
“Can be overwhelming with features ... higher costs for advanced alerting”Grok 4.20 · Negative question · warning
“Be cautious if you need simplicity or modern integrations.”Qwen 3.7 Flash · Negative question · warning
Also on the shortlist
The products named in the same answers as xMatters, over the 60 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 60 | 28 | View → | |
| 42 | 8 | View → | |
| 34 | 0 | View → | |
| 32 | 4 | View → | |
| 32 | 1 | View → | |
| 32 | 1 | View → | |
| 21 | 1 | View → | |
| 19 | 1 | View → | |
| 17 | 4 | View → | |
| 16 | 0 | View → |
What the models named instead of xMatters →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on xMatters's own site, not checked by Gane.
- For
- DevOps, SREs, and Ops teams
- Price stated
- The cost of xMatters depends on the plan that best fits your organization’s needs. We offer scalable pricing options, tailored to suit businesses of all sizes.
- Starting price
- US $ 0
- Free plan or trial
- Start free
- Integrations
- 200
- Certifications
- ISO 27001, TRUSTe, SOC 2 Type II, SOC 3, ISO 27701, ISO 22301
- Hosting
- multiple hosting regions
- Customers named
- Later, Experian, Tesco, Kellogg, Accenture, American Airlines, Kroger, Sony PlayStation
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 52 of the 60 answers that named xMatters and are not a share of its labels.
Domains cited
160 of the 173 domain citations in answers naming xMatters came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-5.4 mini | 0 | 1 | 2 | 0 | 3 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 1 | 0 | 1 |
| Grok 4.20 | 0 | 0 | 1 | 1 | 2 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 1 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 1 | 1 | 2 |
| Kimi K2 | 0 | 0 | 1 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 284 | 0 | 2026-06-26 | ITSM, Logs | |
| Case study | 39 | 1 | 2026-07-17 | ||
| Report or ebook | 20 | undated | ITSM | ||
| Comparison | 9 | 0 | 2021-09-30 | ITSM | |
| Webinar or virtual event | 7 | undated | |||
| Glossary or explainer | 6 | undated | |||
| Conference or event | 5 | undated | |||
| Template or tool | 2 | undated | |||
| Podcast or video | 2 | undated | |||
| News or press | 1 | undated |
Most recent
- 2026-07-17Sony playstation case study
- 2026-06-26How to prioritize incident management integrations for faster response blog
- 2026-06-26Top 25 xmatters integrations for orchestrating incident management blog
- 2026-06-02From detection to resolution blog
- 2026-04-20Dynamically adaptive resilience blog
- 2026-04-07Xmatters ranks no 1 on g2s top 20 it alerting software list blog
How it is countedHide how it is counted
Every page xmatters.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.