2 categories · RankedSpiceworks Cloud Help Desk
Spiceworks Cloud Help Desk is a cloud-based help desk and ticketing tool for IT service management, used by departments in small businesses and enterprise organizations · spiceworks.com ↗
Read the same way at every company size.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Freshservice is first at 51%.
Freshservice is first at 52%. 0 of 14 models made it the first choice when asked directly.
ServiceNow ITSM is first at 66%.
Why models recommend it
“Best "Completely Free" Option: Spiceworks Help Desk ... the interface can feel dated”Qwen 3.7 Flash · Budget-constrained question · alternative
“Ultra-basic non-ITIL ticketing | Spiceworks | Zero cost, ad-supported”Gemini 3.5 Flash · Budget-constrained question · alternative
“You want free but hosted with minimal complexity | Spiceworks”DeepSeek V4 Flash · Budget-constrained question · alternative
“For zero budget constraints, Spiceworks is a viable starting point.”Claude Haiku 4.5 · Budget-constrained question · alternative
What gives them pause
“Bargain "free" helpdesks (like Spiceworks) often hit limits quickly”Kimi K2 · Direct question · warning
“it does not appear to offer a published AI agent... not the best choice if "AI agent" is the priority”GPT-5.4 mini · Budget-constrained question · warning
“Only consider if you're very small, budget-constrained, and don't need advanced features”GLM 4.7 FlashX · Negative question · warning
Also on the shortlist
The products named in the same answers as Spiceworks Cloud Help Desk, over the 26 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 23 | 10 | View → | |
| 20 | 8 | View → | |
| 17 | 5 | View → | |
| 8 | 1 | View → | |
| 7 | 1 | View → | |
| 5 | 0 | View → | |
| 5 | 0 | View → | |
| 5 | 0 | View → | |
| 5 | 0 | View → | |
| 5 | 0 | View → |
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Spiceworks Cloud Help Desk's own site, not checked by Gane.
- For
- Whether you’re a small business or an enterprise organization
- Price stated
- Core Plan Free; Premium Plan* $5 Per-Seat/Month, Billed Annually or $6 Per-Seat/Month, Billed Monthly
- Starting price
- Free
- Free plan or trial
- Core Plan, our free and supported option
- Also from Spiceworks
- Spiceworks Inventory
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 22 of the 26 answers that named Spiceworks Cloud Help Desk and are not a share of its labels.
Domains cited
Sixty-four of the sixty-four domain citations in answers naming Spiceworks Cloud Help Desk came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 1 | 1 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 1 | 0 | 0 | 1 |
| Kimi K2 | 0 | 0 | 0 | 1 | 1 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 1 | 2 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 0 | 0 | 1 |