2 categories · Named, not rankedSupportbench
Supportbench is customer support and helpdesk software that includes knowledge base and self-service features · supportbench.com ↗
Named, too few times to rank.
A product needs 10 labels in a category before a share is stated. Supportbench has 2.
Why models recommend it
“Choose Supportbench or TeamSupport if the defining requirement is rich B2B account context”Perplexity Sonar · Paraphrase question · alternative
“Supportbench is another option, specifically designed for B2B customer support”Llama 4 Maverick · Direct question · alternative
What gives them pause
No model argued against it.
Also on the shortlist
The products named in the same answers as Supportbench, over the 4 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 3 | 1 | View → | |
| 2 | 1 | View → | |
| 2 | 0 | View → | |
| 2 | 0 | View → | |
| 2 | 0 | View → | |
| 1 | 1 | View → | |
| 1 | 0 | View → | |
| 1 | 0 | View → | |
| 1 | 0 | View → | |
| 1 | 0 | View → |
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Supportbench's own site, not checked by Gane.
- For
- B2B SaaS and software teams that need stronger workflows, account-level support, dynamic SLAs, and better reporting than lighter help desks usually offer.
- Price stated
- Professional starts at $32/agent/month billed annually. Enterprise starts at $100/agent/month.
- Starting price
- 32
- Free plan or trial
- Yes. Trial access should reflect the real product experience so buyers can evaluate workflows, SLAs, AI, reporting, and account context properly.
- Hosting
- regional data-location requirements, regional data-location options
- Customers named
- CISCO, Attentive, Wolseley, PassWaste Solutions, WingGroup, Wolseley Canada, Royal LePage, Reynaers
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 4 of the 4 answers that named Supportbench and are not a share of its labels.
Domains cited
Seventeen of the twenty-one domain citations in answers naming Supportbench came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 1 | 0 | 0 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 288 | 6 | 2026-09-17 | ||
| Comparison | 54 | 5 | 2026-09-02 | ||
| Template or tool | 11 | 0 | 2026-05-15 | ||
| Glossary or explainer | 10 | 0 | 2025-09-28 | ||
| Case study | 5 | 0 | 2022-10-25 | ||
| Report or ebook | 4 | 0 | 2025-10-26 |
Most recent
- 2026-09-17Best b2b customer support software blog
- 2026-09-02Salesforce service cloud vs supportbench comparison
- 2026-09-02Pylon vs supportbench comparison
- 2026-08-07Zendesk alternatives comparison
- 2026-08-01Predict csat without survey blog
- 2026-08-01Forecast support ticket volume staffing blog
How it is countedHide how it is counted
Every page supportbench.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. Read September 29, 2026.