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Index › GTM › Products › CloudTalk › Alternatives · November 2026 Edition
Six categories · what the models named instead

Alternatives to CloudTalk, as AI models named them

In the November 2026 Edition, 1,231 of the 1,512 answers collected in the six categories where CloudTalk holds a standing named it neither as a first choice nor as an alternative. These are the products those answers put first, category by category and buyer by buyer. The output is the models' output.

Named instead, most often
CallRail74
Gong73
Genesys Cloud CX61
Invoca55
Retell AI30
Avoma29
First choices in the 1,231 answers that did not name CloudTalk, every category and segment above added together; a product can be counted in several. Each category below keeps its own denominator.

Sales dialers and calling

Sales. Six framings, fourteen models, one answer each per buyer segment; an answer counts here when CloudTalk is not its first choice or an alternative in it.
Small businessCloudTalk is #1 of 10 here at 33% of first choices, 49 labels.

Forty-one of the eighty-four answers did not name CloudTalk; it was the first choice in twenty. The first choices in those forty-one answers, eleven products in all, the eight most named:

Close7 of 41Head to head →
JustCall4 of 41Head to head →
Dialpad2 of 41Head to head →
Aircall1 of 41Head to head →
Allo1 of 41
DialSheet1 of 41
HubSpot Sales Hub1 of 41
Kixie PowerCall1 of 41Head to head →
3 more in the record.The full small business standing →
Mid-marketCloudTalk is #1 of 11 here at 26% of first choices, 43 labels.

Forty-nine of the eighty-four answers did not name CloudTalk; it was the first choice in fifteen. The first choices in those forty-nine answers, thirteen products in all, the eight most named:

Orum9 of 49Head to head →
Nooks4 of 49Head to head →
Close3 of 49Head to head →
Allo2 of 49
Dialpad2 of 49Head to head →
Aircall1 of 49Head to head →
Apollo.io1 of 49
CallHippo1 of 49
5 more in the record.The full mid-market standing →
EnterpriseCloudTalk is #11 of 16 here at 2% of first choices, 19 labels.

Seventy-six of the eighty-four answers did not name CloudTalk; it was the first choice in one. The first choices in those seventy-six answers, nineteen products in all, the eight most named:

Five913 of 76
Artisan9 of 76
Orum7 of 76Head to head →
Outreach Voice6 of 76
Salesloft Dialer4 of 76
Nooks3 of 76Head to head →
DialedIn2 of 76
Aloware1 of 76
11 more in the record.The full enterprise standing →

AI voice agents

Customer. Six framings, fourteen models, one answer each per buyer segment; an answer counts here when CloudTalk is not its first choice or an alternative in it.
Small businessCloudTalk is #2 of 11 here at 12% of first choices, 29 labels.

Fifty-seven of the eighty-four answers did not name CloudTalk; it was the first choice in ten. The first choices in those fifty-seven answers, twenty-one products in all, the eight most named:

Retell AI9 of 57Head to head →
Vapi3 of 57Head to head →
Botphonic2 of 57
ElevenLabs2 of 57Head to head →
Quo2 of 57
Quo's Sona2 of 57
Synthflow AI2 of 57
Aircall1 of 57
13 more in the record.The full small business standing →
Mid-marketCloudTalk is #1 of 8 here at 25% of first choices, 23 labels.

Sixty-three of the eighty-four answers did not name CloudTalk; it was the first choice in thirteen. The first choices in those sixty-three answers, sixteen products in all, the eight most named:

Retell AI14 of 63Head to head →
Vapi6 of 63Head to head →
Upfirst3 of 63
Botphonic2 of 63
Quo Sona2 of 63
Synthflow2 of 63Head to head →
Aircall AI Voice Agent1 of 63
CloudTalk AI1 of 63
8 more in the record.The full mid-market standing →
EnterpriseCloudTalk holds 3 labels here, under the 10-label cutoff, so it is unranked.

Eighty-three of the eighty-four answers did not name CloudTalk; it was the first choice in one. The first choices in those eighty-three answers, twenty-three products in all, the eight most named:

Synthflow15 of 83Head to head →
PolyAI9 of 83Head to head →
NiCE Cognigy7 of 83
Retell AI7 of 83Head to head →
Kore.ai6 of 83
Bland AI4 of 83
Cognigy3 of 83
OpenAI2 of 83
15 more in the record.The full enterprise standing →

Contact center platforms

Customer. Six framings, fourteen models, one answer each per buyer segment; an answer counts here when CloudTalk is not its first choice or an alternative in it.
Small businessCloudTalk is #3 of 18 here at 7% of first choices, 40 labels.

Forty-seven of the eighty-four answers did not name CloudTalk; it was the first choice in twelve. The first choices in those forty-seven answers, eighteen products in all, the eight most named:

Aircall7 of 47Head to head →
JustCall4 of 47
Nextiva Contact Center4 of 47Head to head →
Call Center Studio3 of 47
CallHippo3 of 47
Dialpad Ai Contact Center2 of 47Head to head →
Freshdesk Contact Center2 of 47
LiveAgent2 of 47
10 more in the record.The full small business standing →
Mid-marketCloudTalk is #1 of 15 here at 21% of first choices, 21 labels.

Sixty-eight of the eighty-four answers did not name CloudTalk; it was the first choice in ten. The first choices in those sixty-eight answers, fifteen products in all, the eight most named:

Genesys Cloud CX15 of 68Head to head →
NICE CXone7 of 68
Talkdesk5 of 68Head to head →
Five94 of 68Head to head →
Freshcaller3 of 68
Amazon Connect2 of 68Head to head →
Freshdesk Contact Center2 of 68
LiveAgent2 of 68
7 more in the record.The full mid-market standing →
EnterpriseCloudTalk holds 1 label here, under the 10-label cutoff, so it is unranked.

Eighty-four of the eighty-four answers did not name CloudTalk; it was the first choice in zero. The first choices in those eighty-four answers, seven products in all:

Genesys Cloud CX46 of 84Head to head →
NICE CXone15 of 84
Five94 of 84Head to head →
RingCentral RingCX3 of 84
Amazon Connect1 of 84Head to head →
Cisco Webex Contact Center1 of 84
Zoom Contact Center1 of 84
The full enterprise standing →

Conversational intelligence and call recording

Sales. Six framings, fourteen models, one answer each per buyer segment; an answer counts here when CloudTalk is not its first choice or an alternative in it.
Small businessCloudTalk is #4 of 13 here at 3% of first choices, 37 labels.

Fifty-three of the eighty-four answers did not name CloudTalk; it was the first choice in four. The first choices in those fifty-three answers, eleven products in all, the eight most named:

Fathom18 of 53
Fireflies.ai13 of 53
Avoma11 of 53
Chime.ai1 of 53
Grain1 of 53
Jiminny1 of 53
Kixie1 of 53
MagicTime1 of 53
3 more in the record.The full small business standing →
Mid-marketCloudTalk is #11 of 15 here at 0% of first choices, 15 labels.

Seventy-five of the eighty-four answers did not name CloudTalk; it was the first choice in zero. The first choices in those seventy-five answers, thirteen products in all, the eight most named:

Gong23 of 75
Avoma17 of 75
Fireflies.ai7 of 75
Clari Copilot5 of 75
Fathom3 of 75
Chorus by ZoomInfo2 of 75
Jiminny2 of 75
Cresta1 of 75
5 more in the record.The full mid-market standing →
EnterpriseCloudTalk holds 2 labels here, under the 10-label cutoff, so it is unranked.

Eighty-three of the eighty-four answers did not name CloudTalk; it was the first choice in zero. The first choices in those eighty-three answers, fourteen products in all, the eight most named:

Gong50 of 83
NICE CXone3 of 83
Chorus by ZoomInfo2 of 83
Weflow2 of 83
Avoma1 of 83
Clari Copilot1 of 83
Dialpad1 of 83
Fireflies.ai1 of 83
6 more in the record.The full enterprise standing →

Call tracking platforms

Marketing. Six framings, fourteen models, one answer each per buyer segment; an answer counts here when CloudTalk is not its first choice or an alternative in it.
Small businessCloudTalk is #6 of 8 here at 0% of first choices, 19 labels.

Sixty-eight of the eighty-four answers did not name CloudTalk; it was the first choice in one. The first choices in those sixty-eight answers, seven products in all:

CallRail34 of 68
WhatConverts11 of 68
AvidTrak6 of 68
Nimbata3 of 68
Call Tracker1 of 68
CallTracker1 of 68
Jet Interactive1 of 68
The full small business standing →
Mid-marketCloudTalk is #8 of 8 here at 0% of first choices, 10 labels.

Eighty of the eighty-four answers did not name CloudTalk; it was the first choice in zero. The first choices in those eighty answers, fourteen products in all, the eight most named:

CallRail35 of 80
WhatConverts10 of 80
AvidTrak5 of 80
Invoca4 of 80
CallTrackingMetrics3 of 80
CallScaler2 of 80
CTM1 of 80
CallTracker1 of 80
6 more in the record.The full mid-market standing →
EnterpriseCloudTalk holds 6 labels here, under the 10-label cutoff, so it is unranked.

Seventy-eight of the eighty-four answers did not name CloudTalk; it was the first choice in zero. The first choices in those seventy-eight answers, nine products in all, the eight most named:

Invoca51 of 78
CallRail5 of 78
Nimbata3 of 78
CTM2 of 78
CallGrid2 of 78
CallTrackingMetrics2 of 78
Marchex2 of 78
Ringba1 of 78
1 more in the record.The full enterprise standing →

Contact center quality assurance

Customer. Six framings, fourteen models, one answer each per buyer segment; an answer counts here when CloudTalk is not its first choice or an alternative in it.
Small businessCloudTalk is #8 of 13 here at 2% of first choices, 22 labels.

Sixty-six of the eighty-four answers did not name CloudTalk; it was the first choice in four. The first choices in those sixty-six answers, fourteen products in all, the eight most named:

Voxjar12 of 66
Scorebuddy10 of 66
Zendesk QA9 of 66
ScorebuddyCX6 of 66
EvaluAgent4 of 66
Insightful4 of 66
Klaus3 of 66
MaestroQA3 of 66
6 more in the record.The full small business standing →
Mid-marketCloudTalk is #11 of 17 here at 0% of first choices, 10 labels.

Seventy-six of the eighty-four answers did not name CloudTalk; it was the first choice in zero. The first choices in those seventy-six answers, eighteen products in all, the eight most named:

MaestroQA8 of 76
Voxjar8 of 76
EvaluAgent7 of 76
Scorebuddy4 of 76
Zendesk QA4 of 76
AmplifAI2 of 76
Insightful2 of 76
ScorebuddyCX2 of 76
10 more in the record.The full mid-market standing →
EnterpriseCloudTalk holds 2 labels here, under the 10-label cutoff, so it is unranked.

Eighty-four of the eighty-four answers did not name CloudTalk; it was the first choice in zero. The first choices in those eighty-four answers, twenty-nine products in all, the eight most named:

NICE CXone Quality Management9 of 84
MaestroQA8 of 84
EvaluAgent5 of 84
Genesys Cloud Quality Management5 of 84
Observe.AI5 of 84
ScorebuddyCX4 of 84
NICE CXone QM3 of 84
Playvox3 of 84
21 more in the record.The full enterprise standing →

How to read this

A category is asked six ways of each of fourteen models on behalf of each buyer segment, so a segment is eighty-four answers. An answer belongs on this page when the judge labeled CloudTalk neither its first choice nor an alternative in it; the products listed are the first choices those answers made, counted once per answer. An answer that named nothing first, or named CloudTalk only in passing, is in the denominator and adds to no product. The counts are not the category standing, which is on the category page with its share and rank; they are the same record read from CloudTalk's side.

The output is the models' output; nothing here is a recommendation by the index, and a product named instead of CloudTalk was named by a model, not endorsed by anyone.

CloudTalk's pageAll products