5 categories · RankedGenesys Cloud CX
Genesys Cloud CX is a contact center platform with integrated call recording, quality management, and speech and text analytics · genesys.com ↗
Leads at enterprise. Ranked 87 of 88 for small business buyers.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Aircall is first at 26%.
CloudTalk is first at 21%. 2 of 14 models made it the first choice when asked directly.
Ranked first. Next is NICE CXone at 17%.
Why models recommend it
“Choose Genesys or NICE if you are a large enterprise needing proven global scale, complex omnichannel routing, and strict compliance.”Kimi K2 · Comparative question · first choice
“Choose Genesys Cloud CX when omnichannel orchestration, customer‑journey control, and strong analytics are your top priorities.”GLM 4.7 FlashX · Comparative question · first choice
“Choose Genesys or NICE for the broadest enterprise functionality, complex routing, global operations, and workforce management.”Perplexity Sonar · Comparative question · first choice
“Genesys – positioned as a Leader for the 10th consecutive year, highest for Ability to Execute”Muse Glimmer 30B · Comparative question · first choice
What gives them pause
“The contact center platforms to be cautious about or avoid are Genesys Cloud CX, NICE CXone, Avaya, and Salesforce.”Llama 4 Maverick · Negative question · warning
“Genesys ($75+/seat) are not suitable for budget-constrained teams despite their powerful features.”DeepSeek V4 Flash · Budget-constrained question · warning
“Avoid for mid-sized B2B: Pure enterprise tools like Genesys or Cognigy (too expensive/ complex”Grok 4.20 · Paraphrase question · warning
“Avoid pure enterprise tools like Genesys unless your needs are call-center heavy.”Grok 4.20 · Scale-constrained question · warning
Also on the shortlist
The products named in the same answers as Genesys Cloud CX, over the 221 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 160 | 13 | Compare → | |
| 122 | 4 | View → | |
| 120 | 6 | Compare → | |
| 74 | 3 | Compare → | |
| 47 | 13 | Compare → | |
| 39 | 2 | View → | |
| 38 | 11 | Compare → | |
| 35 | 1 | Compare → | |
| 31 | 0 | Compare → | |
| 30 | 1 | View → |
What the models named instead of Genesys Cloud CX →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Genesys Cloud CX's own site, not checked by Gane.
- For
- enterprise
- Price stated
- Pricing and plans
- Starting price
- 75
- Certifications
- SOC 2 Type II, SOC 3, SOC 1 Type II, ISO 27001, ISO 27017, ISO 27018, BSI C5, DoD CC SRG IL2
- Customers named
- Electrolux, Virgin Atlantic, Best Buy Canada, ENGIE Australia & New Zealand, Digicall Assist, JPIMedia, Lowell Norway, StepChange
- Headquarters
- Daly City, United States
- Founded
- 1990
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 196 of the 221 answers that named Genesys Cloud CX and are not a share of its labels.
Domains cited
378 of the 425 domain citations in answers naming Genesys Cloud CX came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 1 | 2 |
| GPT-5.4 mini | 2 | 2 | 0 | 1 | 5 |
| Gemini 3.5 Flash | 2 | 3 | 2 | 0 | 7 |
| Perplexity Sonar | 2 | 0 | 0 | 2 | 4 |
| Grok 4.20 | 2 | 0 | 3 | 4 | 9 |
| Mistral Small | 0 | 1 | 2 | 0 | 3 |
| DeepSeek V4 Flash | 1 | 1 | 2 | 3 | 7 |
| Llama 4 Maverick | 0 | 2 | 1 | 1 | 4 |
| Qwen 3.7 Flash | 1 | 2 | 0 | 2 | 5 |
| Kimi K2 | 1 | 1 | 2 | 2 | 6 |
| GLM 4.7 FlashX | 1 | 2 | 1 | 0 | 4 |
| MiniMax M2.5 | 0 | 2 | 2 | 1 | 5 |
| GPT-6 Luna | 3 | 0 | 0 | 1 | 4 |
| Muse Glimmer 30B | 1 | 2 | 0 | 1 | 4 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 1,740 | undated | CRM | ||
| Webinar or virtual event | 355 | undated | CRM | ||
| Conference or event | 306 | undated | |||
| Case study | 255 | undated | |||
| Comparison | 83 | undated | |||
| Glossary or explainer | 29 | undated | |||
| Template or tool | 16 | undated | CRM | ||
| Report or ebook | 15 | undated | |||
| News or press | 15 | undated | |||
| Podcast or video | 1 | undated |
Events in person
- October 26, 2026 to October 29, 2026Guidewire Connections 2026Fountainebleau Hotel Las Vegas, Las Vegas, United States · sponsors
- July 22, 2026 to July 23, 2026Drive 2026Marriott Phoenix Resort Tempe at The Buttes, Tempe, United States · hosted
- July 21, 2026 to July 23, 2026Drive 2026 | InternalMarriott Phoenix Resort Tempe at The Buttes, Tempe, United States · hosted
- October 1, 2025Genesys Community Day Stockholm 2025Operaterrassen Möten & Event, Stockholm, Sweden · hosted
As the event pages on genesys.com state them, read September 28, 2026.
How it is countedHide how it is counted
Every page genesys.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. Of its titles that name a category, most name CRM (17); 0 name its categories the models place it in. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.