2 categories · RankedDialpad Ai Contact Center
Dialpad Ai Contact Center is a contact center platform from Dialpad, also listed among contact center quality assurance tools · dialpad.com ↗
Read the same way at every company size.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Aircall is first at 26%.
CloudTalk is first at 21%. 0 of 14 models made it the first choice when asked directly.
Genesys Cloud CX is first at 69%.
Why models recommend it
“Dialpad and Talkdesk are standout choices if AI and flexibility are priorities”Mistral Small · Paraphrase question · first choice
“Choose Dialpad AI Contact Center when you need built‑in voice, AI transcription, and tight CRM integration.”GLM 4.7 FlashX · Comparative question · alternative
“Choose Dialpad if you want an AI-native platform that combines your business phone system and contact center”Kimi K2 · Comparative question · alternative
“AI-native design that generates real-time transcription, sentiment analysis, and call notes automatically”Gemini 3.5 Flash · Paraphrase question · alternative
What gives them pause
“Avoid these for large, complex operations. They are fine for small teams, but you may hit a ceiling quickly as you grow.”Qwen 3.7 Flash · Negative question · warning
Also on the shortlist
The products named in the same answers as Dialpad Ai Contact Center, over the 63 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 37 | 1 | Compare → | |
| 36 | 15 | Compare → | |
| 32 | 1 | Compare → | |
| 31 | 11 | Compare → | |
| 29 | 6 | Compare → | |
| 26 | 5 | Compare → | |
| 22 | 7 | View → | |
| 22 | 1 | View → | |
| 19 | 0 | View → | |
| 16 | 2 | Compare → |
What the models named instead of Dialpad Ai Contact Center →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Dialpad Ai Contact Center's own site, not checked by Gane.
- Headquarters
- United States
- Founded
- 2014
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 57 of the 63 answers that named Dialpad Ai Contact Center and are not a share of its labels.
Domains cited
169 of the 193 domain citations in answers naming Dialpad Ai Contact Center came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 3 | 0 | 0 | 3 |
| Perplexity Sonar | 0 | 1 | 1 | 0 | 2 |
| Grok 4.20 | 0 | 2 | 0 | 0 | 2 |
| Mistral Small | 1 | 0 | 1 | 0 | 2 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 0 | 1 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 1 | 1 |
| Kimi K2 | 0 | 1 | 1 | 0 | 2 |
| GLM 4.7 FlashX | 0 | 1 | 2 | 0 | 3 |
| MiniMax M2.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 2 | 0 | 2 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 1,268 | undated | |||
| News or press | 699 | undated | |||
| Case study | 491 | undated | |||
| Conference or event | 366 | undated | |||
| Report or ebook | 119 | undated | |||
| Comparison | 76 | undated | |||
| Glossary or explainer | 73 | undated | |||
| Webinar or virtual event | 63 | undated | |||
| Template or tool | 15 | undated |
How it is countedHide how it is counted
Every page dialpad.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.