6 categories · RankedAircall
Aircall is an AI-powered customer communications platform for sales and support teams, offered as cloud-based calling that integrates with CRM and other business tools · aircall.io ↗
Strongest at small business, contested with Nextiva Contact Center. Thin evidence at enterprise: four labels.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Ranked first, contested: Nextiva Contact Center has 12%.
CloudTalk is first at 21%. 1 of 14 models made it the first choice when asked directly.
Genesys Cloud CX is first at 69%.
Why models recommend it
“Aircall Essentials at $30-40/user/mo is the current consensus pick for 5-50 agents”Muse Glimmer 30B · Budget-constrained question · first choice
“Best balanced pick for most mid-sized B2B teams: Aircall”GPT-5.4 mini · Paraphrase question · first choice
“Best Overall for Mid-Market B2B: Aircall”Kimi K2 · Direct question · first choice
“Aircall (~$30/user/month) offers the deepest CRM integration at a lower price point, though it is voice-centric.”Kimi K2 · Paraphrase question · alternative
What gives them pause
“often cited as "overpriced legacy tech" with outdated interfaces and glitchy calling experiences. They are not recommended for predictable cost at scale”Mistral Small · Negative question · warning
“Received a very high negative sentiment (86% negative labels), with users citing issues that make it unreliable”Mistral Small · Negative question · warning
“Rigid contracts, forced extensions, opaque terms, and poor offboarding”Grok 4.20 · Negative question · warning
“Aircall, for example, requires a minimum of 3 licenses even if you only need 1–2 agents. This can be a dealbreaker for the smallest teams.”DeepSeek V4 Flash · Budget-constrained question · warning
Also on the shortlist
The products named in the same answers as Aircall, over the 230 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 140 | 39 | Compare → | |
| 100 | 12 | Compare → | |
| 64 | 9 | Compare → | |
| 55 | 4 | Compare → | |
| 47 | 6 | Compare → | |
| 47 | 4 | Compare → | |
| 47 | 1 | Compare → | |
| 45 | 1 | View → | |
| 44 | 18 | Compare → | |
| 43 | 2 | View → |
What the models named instead of Aircall →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Aircall's own site, not checked by Gane.
- For
- SMBs & Enterprise; sales and support teams; call centers, IT operations, and revenue operations in SMB and mid-market organizations
- Price stated
- Essentials, Professional, Custom
- Starting price
- 30
- Free plan or trial
- Try for free; Get free access
- Integrations
- 250
- Certifications
- SOC 2 Type II, GDPR, HIPAA, ISO 27001
- Customers named
- SJWD, Food Cycle Science, Unbiased, Astmoor Finance, The Grout Guy, Custom Neon, AHS Pipeline Innovation, Jobandtalent
- Headquarters
- Paris
- Founded
- 2014
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 213 of the 230 answers that named Aircall and are not a share of its labels.
Domains cited
515 of the 563 domain citations in answers naming Aircall came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 2 | 3 | 1 | 6 |
| GPT-5.4 mini | 1 | 0 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 3 | 0 | 1 | 4 |
| Perplexity Sonar | 0 | 2 | 0 | 1 | 3 |
| Grok 4.20 | 0 | 2 | 5 | 3 | 10 |
| Mistral Small | 0 | 3 | 3 | 2 | 8 |
| DeepSeek V4 Flash | 0 | 5 | 2 | 3 | 10 |
| Llama 4 Maverick | 0 | 2 | 3 | 0 | 5 |
| Qwen 3.7 Flash | 0 | 3 | 1 | 0 | 4 |
| Kimi K2 | 1 | 3 | 2 | 3 | 9 |
| GLM 4.7 FlashX | 0 | 4 | 0 | 0 | 4 |
| MiniMax M2.5 | 0 | 2 | 1 | 0 | 3 |
| GPT-6 Luna | 0 | 1 | 0 | 0 | 1 |
| Muse Glimmer 30B | 1 | 3 | 3 | 0 | 7 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 1,602 | undated | CRM, Dialers | ||
| Comparison | 188 | undated | |||
| News or press | 152 | 1 | 2026-09-28 | ||
| Case study | 141 | undated | |||
| Report or ebook | 59 | undated | |||
| Glossary or explainer | 52 | undated | |||
| Conference or event | 12 | undated | |||
| Webinar or virtual event | 5 | undated | |||
| Template or tool | 1 | undated |
Most recent
- 2026-09-28Aircall insider sept 2026 news or press
How it is countedHide how it is counted
Every page aircall.io exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. Of its titles that name a category, most name CRM (13); 3 name its categories the models place it in. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.