5 categories · RankedTalkdesk
Talkdesk is a call center platform for enterprise contact centers · talkdesk.com ↗
Strongest at mid-market. Ranked 86 of 88 for small business buyers.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Aircall is first at 26%.
CloudTalk is first at 21%. 2 of 14 models made it the first choice when asked directly.
Genesys Cloud CX is first at 69%.
Why models recommend it
“Talkdesk is the most common mid-market pick. It is a Gartner Leader in 2025, AI-native, and is priced for mid-market scale.”Muse Glimmer 30B · Paraphrase question · first choice
“I'd choose Talkdesk for most mid-market B2B companies that want to launch quickly and avoid heavy custom engineering”GPT-5.4 mini · Direct question · first choice
“Best Overall: Talkdesk ... Talkdesk is the most balanced recommendation”DeepSeek V4 Flash · Paraphrase question · first choice
“Dialpad and Talkdesk are standout choices if AI and flexibility are priorities”Mistral Small · Paraphrase question · first choice
What gives them pause
“Frequent mentions of call quality issues (echo, latency, drops)... scalability and consistency draw complaints”Grok 4.20 · Negative question · warning
“Some users experience slow loading pages and limited on-call support, especially with bulk SMS”Claude Haiku 4.5 · Negative question · warning
“Test reporting against your real requirements before signing.”Perplexity Sonar · Negative question · warning
Also on the shortlist
The products named in the same answers as Talkdesk, over the 157 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 124 | 15 | Compare → | |
| 120 | 39 | Compare → | |
| 85 | 15 | View → | |
| 49 | 2 | Compare → | |
| 47 | 14 | Compare → | |
| 47 | 13 | Compare → | |
| 38 | 4 | Compare → | |
| 32 | 3 | Compare → | |
| 29 | 0 | View → | |
| 28 | 0 | View → |
What the models named instead of Talkdesk →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Talkdesk's own site, not checked by Gane.
- For
- enterprises
- Price stated
- Digital Essentials: $85USD per user, per month; Voice Essentials: $105USD per user, per month; Elite: $165USD per user, per month; Industry Experience Clouds: $225USD per user, per month
- Starting price
- starting at $85 per seat, per month
- Free plan or trial
- Talkdesk Express, built for small businesses. Includes 25 licenses and $100 in free credit, for businesses under 50 employees. Get started in minutes. No commitment or contract required.
- Certifications
- ISO 22301
- Customers named
- Serta Simmons Bedding, CAI, WAFD Bank, Canon, Farfetch, Metro, Patagonia, MCU
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 141 of the 157 answers that named Talkdesk and are not a share of its labels.
Domains cited
354 of the 354 domain citations in answers naming Talkdesk came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 2 | 1 | 1 | 4 |
| GPT-5.4 mini | 1 | 5 | 0 | 0 | 6 |
| Gemini 3.5 Flash | 2 | 3 | 2 | 0 | 7 |
| Perplexity Sonar | 0 | 2 | 0 | 1 | 3 |
| Grok 4.20 | 1 | 1 | 3 | 1 | 6 |
| Mistral Small | 1 | 0 | 2 | 0 | 3 |
| DeepSeek V4 Flash | 1 | 2 | 3 | 0 | 6 |
| Llama 4 Maverick | 0 | 2 | 1 | 0 | 3 |
| Qwen 3.7 Flash | 0 | 2 | 1 | 0 | 3 |
| Kimi K2 | 0 | 1 | 1 | 0 | 2 |
| GLM 4.7 FlashX | 0 | 3 | 2 | 0 | 5 |
| MiniMax M2.5 | 0 | 3 | 1 | 0 | 4 |
| GPT-6 Luna | 0 | 2 | 0 | 0 | 2 |
| Muse Glimmer 30B | 1 | 3 | 2 | 0 | 6 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 953 | 22 | 2026-09-24 | ||
| News or press | 439 | 1 | 2026-09-10 | ||
| Report or ebook | 406 | 1 | 2026-09-29 | ||
| Webinar or virtual event | 149 | undated | |||
| Podcast or video | 93 | undated | |||
| Case study | 80 | undated | |||
| Conference or event | 38 | 4 | 2026-10-06 | ||
| Glossary or explainer | 35 | 2 | 2026-08-13 | ||
| Comparison | 9 | undated | |||
| Template or tool | 4 | undated |
Most recent
- 2026-09-29Framework responsible ai contact centers report or ebook
- 2026-09-29Educause conference or event
- 2026-09-29Qatc annual conference 2026 conference or event
- 2026-09-24How ai transforming bank branch attribution blog
- 2026-09-23Field service cx agentic ai blog
How it is countedHide how it is counted
Every page talkdesk.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.