4 categories · RankedFive9
Five9 is a Call & Contact Center as a Service (CCaaS) provider for contact centers · five9.com ↗
Strongest at enterprise, contested with Artisan. Thin evidence at small business: seven labels.
The standing depends on who is buying. Every model is asked the same questions for each company size.
CloudTalk is first at 33%.
CloudTalk is first at 26%.
Ranked first, contested: Artisan has 13%.
Why models recommend it
“CloudTalk and Five9 are top choices due to their AI capabilities, scalability, and strong CRM integrations.”Mistral Small · Direct question · first choice
“I'd suggest starting with CloudTalk or Five9 as they balance features, pricing, and ease of use”MiniMax M2.5 · Direct question · first choice
“The Best All-Rounder: Five9 ... widely considered the market leader for mid-market organizations”Qwen 3.7 Flash · Paraphrase question · first choice
“Five9 – named a Leader again in 2024 for Completeness of Vision and Ability to Execute”Muse Glimmer 30B · Comparative question · first choice
What gives them pause
“Enterprise platforms like Five9 ($119+/seat, 50-seat minimum) ... are not suitable for budget-constrained teams”DeepSeek V4 Flash · Budget-constrained question · warning
“Reported as "garbage" by experienced practitioners, with ongoing usability and reliability complaints.”GLM 4.7 FlashX · Negative question · warning
“random call drops, audio issues, and frequent technical disruptions”DeepSeek V4 Flash · Negative question · warning
“Avoid for mid-sized B2B: Enterprise tools like Five9”Grok 4.20 · Paraphrase question · warning
Also on the shortlist
The products named in the same answers as Five9, over the 227 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 160 | 51 | Compare → | |
| 124 | 5 | Compare → | |
| 102 | 17 | View → | |
| 64 | 14 | Compare → | |
| 61 | 18 | Compare → | |
| 60 | 3 | Compare → | |
| 41 | 6 | Compare → | |
| 39 | 2 | View → | |
| 39 | 1 | View → | |
| 37 | 2 | Compare → |
What the models named instead of Five9 →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Five9's own site, not checked by Gane.
- For
- Contact Centers
- Price stated
- Get a Quote
- Starting price
- 119.00
- Integrations
- 100
- Hosting
- United States, Europe, Australia, Canada, United Kingdom
- Customers named
- Alaska Airlines, Central Bank, Exact Sciences, Lumexa Imaging, Nexrep, Kyndryl, Hanna Andersson, AdventHealth
- Headquarters
- San Ramon, United States
- Founded
- 2001
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 200 of the 227 answers that named Five9 and are not a share of its labels.
Domains cited
492 of the 492 domain citations in answers naming Five9 came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 1 | 2 |
| GPT-5.4 mini | 1 | 2 | 1 | 0 | 4 |
| Gemini 3.5 Flash | 0 | 4 | 1 | 0 | 5 |
| Perplexity Sonar | 0 | 2 | 1 | 1 | 4 |
| Grok 4.20 | 0 | 4 | 2 | 2 | 8 |
| Mistral Small | 1 | 0 | 3 | 0 | 4 |
| DeepSeek V4 Flash | 0 | 2 | 2 | 3 | 7 |
| Llama 4 Maverick | 0 | 2 | 1 | 0 | 3 |
| Qwen 3.7 Flash | 1 | 3 | 0 | 1 | 5 |
| Kimi K2 | 1 | 0 | 3 | 2 | 6 |
| GLM 4.7 FlashX | 0 | 2 | 1 | 1 | 4 |
| MiniMax M2.5 | 1 | 2 | 3 | 1 | 7 |
| GPT-6 Luna | 0 | 3 | 0 | 1 | 4 |
| Muse Glimmer 30B | 1 | 3 | 0 | 0 | 4 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 1,004 | undated | CRM | ||
| Glossary or explainer | 277 | undated | |||
| Webinar or virtual event | 190 | undated | CRM | ||
| Report or ebook | 186 | undated | CRM | ||
| Case study | 96 | undated | |||
| Conference or event | 44 | undated | |||
| News or press | 10 | undated | |||
| Podcast or video | 7 | undated | |||
| Comparison | 4 | undated | |||
| Template or tool | 3 | undated |
Events in person
- November 17, 2025 to November 19, 2025CX Summit 2025Gaylord Opryland, Nashville, null · took part
As the event pages on five9.com state them, read September 28, 2026.
How it is countedHide how it is counted
Every page five9.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.