Contact center platforms · RankedZendesk Contact Center
Zendesk Contact Center is a contact center platform from Zendesk · zendesk.com ↗
Read the same way at every company size.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Aircall is first at 26%.
CloudTalk is first at 21%. 0 of 14 models made it the first choice when asked directly.
Genesys Cloud CX is first at 69%.
Why models recommend it
“Zendesk Service Suite: If ease of use, speed of deployment, and a unified CX platform are top priorities.”MiniMax M2.5 · Paraphrase question · first choice
“Choose Zendesk when customer-service tickets, knowledge management, and support workflows matter more than advanced telephony.”Perplexity Sonar · Comparative question · alternative
“Consider this if you already run customer support in Zendesk and want voice alongside your existing service workflow.”GPT-6 Luna · Direct question · alternative
“Great if your contact center is heavily support-focused and you already use Zendesk for ticketing”Grok 4.20 · Direct question · alternative
What gives them pause
“Trustpilot rating of 1.7/5 with 742 reviews (Poor).”DeepSeek V4 Flash · Negative question · warning
“Strong ticketing but limited advanced contact center features; escalating costs and feature gaps.”GLM 4.7 FlashX · Negative question · warning
Also on the shortlist
The products named in the same answers as Zendesk Contact Center, over the 52 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 39 | 2 | View → | |
| 30 | 12 | View → | |
| 26 | 8 | View → | |
| 25 | 1 | View → | |
| 22 | 5 | View → | |
| 22 | 3 | View → | |
| 18 | 4 | View → | |
| 17 | 6 | View → | |
| 13 | 0 | View → | |
| 12 | 0 | View → |
What the models named instead of Zendesk Contact Center →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Zendesk Contact Center's own site, not checked by Gane.
- Headquarters
- San Francisco, United States
- Founded
- 2007
- Also from Zendesk
- Zendesk Chat, Zendesk QA, Zendesk QA, formerly Klaus, Zendesk QA/Klaus, Zendesk Talk
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 48 of the 52 answers that named Zendesk Contact Center and are not a share of its labels.
Domains cited
176 of the 176 domain citations in answers naming Zendesk Contact Center came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 0 | 3 | 0 | 0 | 3 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 1 | 0 | 1 | 2 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 1 | 0 | 1 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 2 | 0 | 1 | 3 |
| MiniMax M2.5 | 1 | 0 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 1 | 0 | 0 | 1 |
| Muse Glimmer 30B | 0 | 2 | 0 | 0 | 2 |