Contact center quality assurance · RankedZendesk QA
Zendesk QA, formerly Klaus, is a quality assurance product for contact center and customer support teams · zendesk.com ↗
Read the same way at every company size.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Voxjar is first at 20%.
Voxjar is first at 21%. 2 of 14 models made it the first choice when asked directly.
MaestroQA is first at 16%.
Why models recommend it
“Zendesk QA if you're on Zendesk (best integration, best UX, reasonable price)”DeepSeek V4 Flash · Direct question · first choice
“My default pick would be Zendesk QA—if your support team already runs on Zendesk.”GPT-6 Luna · Paraphrase question · first choice
“My Top Recommendation: Zendesk QA (formerly Klaus)”Kimi K2 · Paraphrase question · first choice
“Insightful and Zendesk QA are top contenders”Mistral Small · Direct question · first choice
What gives them pause
“Great if you're already on Zendesk ... However, the per-agent pricing can add up.”DeepSeek V4 Flash · Budget-constrained question · warning
Also on the shortlist
The products named in the same answers as Zendesk QA, over the 108 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 62 | 16 | Compare → | |
| 49 | 10 | Compare → | |
| 38 | 12 | Compare → | |
| 37 | 1 | View → | |
| 35 | 20 | Compare → | |
| 28 | 0 | View → | |
| 26 | 6 | Compare → | |
| 24 | 1 | View → | |
| 24 | 1 | View → | |
| 23 | 7 | Compare → |
What the models named instead of Zendesk QA →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Zendesk QA's own site, not checked by Gane.
- Headquarters
- San Francisco, United States
- Founded
- 2007
- Also from Zendesk
- Zendesk Chat, Zendesk Contact Center, Zendesk QA, formerly Klaus, Zendesk QA/Klaus, Zendesk Talk
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 103 of the 108 answers that named Zendesk QA and are not a share of its labels.
Domains cited
359 of the 380 domain citations in answers naming Zendesk QA came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 2 | 0 | 0 | 2 |
| GPT-5.4 mini | 0 | 2 | 0 | 0 | 2 |
| Gemini 3.5 Flash | 0 | 4 | 0 | 0 | 4 |
| Perplexity Sonar | 0 | 3 | 0 | 0 | 3 |
| Grok 4.20 | 0 | 2 | 2 | 0 | 4 |
| Mistral Small | 1 | 1 | 1 | 0 | 3 |
| DeepSeek V4 Flash | 1 | 1 | 0 | 1 | 3 |
| Llama 4 Maverick | 0 | 0 | 3 | 0 | 3 |
| Qwen 3.7 Flash | 0 | 3 | 0 | 0 | 3 |
| Kimi K2 | 1 | 3 | 0 | 0 | 4 |
| GLM 4.7 FlashX | 0 | 2 | 0 | 0 | 2 |
| MiniMax M2.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-6 Luna | 1 | 2 | 0 | 0 | 3 |
| Muse Glimmer 30B | 0 | 1 | 0 | 0 | 1 |