Contact center quality assurance
Asked as “contact center quality assurance tool”, and as “support QA and conversation review platform”, on behalf of a mid-market B2B company. 48 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each. Added to the November 2026 Edition.
Standing · first-choice share
21%
Contested · EvaluAgent 17%
21Voxjar17EvaluAgent15MaestroQA48others
21% of first choices, contested.
Since October 2026↗new leaderNew leader since October 2026: Voxjar (21%) replaces EvaluAgent (28% then, 17% now), 4 points clear, inside the 11-point floor.Voxjar leads at 21%, replacing EvaluAgent, which led at 28% and stands at 17% now: 4 points clear, inside the floor, so the swap reads as unsettled.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Voxjar20%Contested↗new leaderNew leader since October 2026: Voxjar (20%) replaces EvaluAgent (19% then, 11% now), 9 points clear, inside the 11-point floor.Standing →Mid-marketVoxjar21%Contested↗new leaderNew leader since October 2026: Voxjar (21%) replaces EvaluAgent (28% then, 17% now), 4 points clear, inside the 11-point floor.This pageEnterprise
MaestroQA16%Contested▲+1Since October 2026: 15% → 16%, +1 point. Inside the 11-point floor: within noise.Standing →
Voxjar20%Contested↗new leaderNew leader since October 2026: Voxjar (20%) replaces EvaluAgent (19% then, 11% now), 9 points clear, inside the 11-point floor.Standing →Mid-marketVoxjar21%Contested↗new leaderNew leader since October 2026: Voxjar (21%) replaces EvaluAgent (28% then, 17% now), 4 points clear, inside the 11-point floor.This pageEnterpriseMaestroQA16%Contested▲+1Since October 2026: 15% → 16%, +1 point. Inside the 11-point floor: within noise.Standing →The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a mid-market B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01Voxjar21%0%18accepted challenger▲+21Since October 2026: 0% → 21%, +21 points. Past the 11-point floor: movement.0% → 21%
Voxjar21%0%18accepted challenger▲+21Since October 2026: 0% → 21%, +21 points. Past the 11-point floor: movement.0% → 21%02
EvaluAgent17%0%41accepted challenger▼−11Since October 2026: 28% → 17%, −11 points. Past the 11-point floor: movement.28% → 17%
EvaluAgent17%0%41accepted challenger▼−11Since October 2026: 28% → 17%, −11 points. Past the 11-point floor: movement.28% → 17%03MaestroQA15%22%36accepted challenger▲+11Since October 2026: 4% → 15%, +11 points. Inside the 11-point floor: within noise.4% → 15%
MaestroQA15%22%36accepted challenger▲+11Since October 2026: 4% → 15%, +11 points. Inside the 11-point floor: within noise.4% → 15%04
ScorebuddyCX10%0%21accepted challenger▲+8Since October 2026: 2% → 10%, +8 points. Inside the 11-point floor: within noise.2% → 10%
ScorebuddyCX10%0%21accepted challenger▲+8Since October 2026: 2% → 10%, +8 points. Inside the 11-point floor: within noise.2% → 10%05Scorebuddy10%5%20accepted challenger▼−8Since October 2026: 18% → 10%, −8 points. Inside the 11-point floor: within noise.18% → 10%
06
Zendesk QA8%3%38accepted challenger▼−6Since October 2026: 14% → 8%, −6 points. Inside the 11-point floor: within noise.14% → 8%
Zendesk QA8%3%38accepted challenger▼−6Since October 2026: 14% → 8%, −6 points. Inside the 11-point floor: within noise.14% → 8%08Talkdesk Quality Management2%13%15accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%
Show the nine products at 0%, ordered by negative rate
14
Observe.AI0%35%26criticized challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%
Observe.AI0%35%26criticized challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%17
Five9 Quality Management0%33%12criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Five9 Quality Management0%33%12criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%15
NICE CXone Quality Management0%29%17criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
NICE CXone Quality Management0%29%17criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%16
Verint Quality Management0%27%15criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Verint Quality Management0%27%15criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%13
CallMiner Eureka0%17%12accepted challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%
CallMiner Eureka0%17%12accepted challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%12Genesys Cloud Quality Management0%8%12accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
10Playvox0%7%15accepted challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%
09
Level AI0%5%20accepted challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%
Level AI0%5%20accepted challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%11
CloudTalk0%0%10accepted challenger▼−4Since October 2026: 4% → 0%, −4 points. Inside the 11-point floor: within noise.4% → 0%
CloudTalk0%0%10accepted challenger▼−4Since October 2026: 4% → 0%, −4 points. Inside the 11-point floor: within noise.4% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
For buyers
All twenty-eight head-to-head pages: the top eight products, each against each
Voxjar vs ScorebuddyVoxjar vs Zendesk QAVoxjar vs InsightfulVoxjar vs Talkdesk Quality ManagementEvaluAgent vs MaestroQAEvaluAgent vs ScorebuddyCXEvaluAgent vs ScorebuddyEvaluAgent vs Zendesk QAEvaluAgent vs InsightfulEvaluAgent vs Talkdesk Quality ManagementMaestroQA vs ScorebuddyCXMaestroQA vs ScorebuddyMaestroQA vs Zendesk QAMaestroQA vs InsightfulMaestroQA vs Talkdesk Quality ManagementScorebuddyCX vs ScorebuddyScorebuddyCX vs Zendesk QAScorebuddyCX vs InsightfulScorebuddyCX vs Talkdesk Quality ManagementScorebuddy vs Zendesk QAScorebuddy vs InsightfulScorebuddy vs Talkdesk Quality ManagementZendesk QA vs InsightfulZendesk QA vs Talkdesk Quality ManagementInsightful vs Talkdesk Quality Management
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01020304S05
06
07T08
09P10
11G12
1314151617Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative40%
Key
01Voxjar21%
Voxjar21%02EvaluAgent17%
EvaluAgent17%03MaestroQA15%
MaestroQA15%04ScorebuddyCX10%
ScorebuddyCX10%05Scorebuddy10%
06Zendesk QA8%
Zendesk QA8%07Insightful4%
Insightful4%08Talkdesk Quality Management2%
09Level AI0%
Level AI0%10Playvox0%
11CloudTalk0%
CloudTalk0%12Genesys Cloud Quality Management0%
13CallMiner Eureka0%
CallMiner Eureka0%14Observe.AI0%
Observe.AI0%15NICE CXone Quality Management0%
NICE CXone Quality Management0%16Verint Quality Management0%
Verint Quality Management0%17Five9 Quality Management0%
Five9 Quality Management0%What they warned about
Three of fourteen models held their first choice under the paraphrase. GPT-5.4 mini, Perplexity Sonar, Grok 4.20, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5, GPT-6 Luna and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Observe.AI35%
9 of 26 labels negative · 7 of 14 models · 3 hard negative
“Avoid | Typically targeted at Enterprise contact centers; likely overkill” Qwen 3.7 Flash, paraphrase prompt
MaestroQA22%
8 of 36 labels negative · 6 of 14 models · 2 hard negative
“Avoid MaestroQA/Rippit unless: ... You're prepared for a heavier setup and potential strategic shifts” Kimi K2, paraphrase prompt
Five9 Quality Management33%
4 of 12 labels negative · 4 of 14 models · 3 hard negative
“User-review aggregators flag Five9's Quality Management capability as a weak point of the platform.” Muse Glimmer 30B, negative prompt
NICE CXone Quality Management29%
5 of 17 labels negative · 3 of 14 models · 2 hard negative
“avoid heavy enterprise suites (like NICE CXone or Verint) that carry high platform fees and long implementation cycles” Gemini 3.5 Flash, budget prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
76 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 845 links across 192 sites, every framing counted. Ranked by the number of answers carrying the site or page. 6 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · Capterra40 answers · 56 citations · 12 models
32 answers · 49 citations · 13 models
vendor site · Software Advice31 answers · 45 citations · 10 models
vendor site · GetApp31 answers · 40 citations · 11 models
vendor site · Voxjar29 answers · 42 citations · 11 models
vendor site · CloudTalk21 answers · 21 citations · 8 models
vendor site · Guideflow20 answers · 20 citations · 9 models
vendor site · Verint16 answers · 27 citations · 11 models
15 answers · 15 citations · 9 models
vendor site · Exotel14 answers · 14 citations · 7 models
vendor site · Kapiche13 answers · 14 citations · 8 models
vendor site · C2Perform12 answers · 12 citations · 10 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
32 answers · 10 models
26 answers · 10 models
22 answers · 10 models
21 answers · 8 models
19 answers · 8 models
17 answers · 10 models
15 answers · 8 models
14 answers · 7 models
13 answers · 8 models
12 answers · 9 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best contact center quality assurance tool”, “contact center quality assurance tool”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Voxjar voxjar.com | 21% | 48 | 50 | 0 | 445 | |||
| EvaluAgent evaluagent.com | 17% | 103 | 170 | 3 | 326 | 11 | ||
| MaestroQA maestroqa.com | 15% | 72 | 880 | 4 | 575 | |||
| ScorebuddyCX scorebuddycx.com | 10% | 48 | 0 | 6,767 | 0 | |||
| Scorebuddy | 10% | 390 | 4 | |||||
| Zendesk zendesk.com Zendesk QA 8% | 8% | 103 | 74,000 | 3,566 | 5,365,445 company | $16,181 | 63 | 7 |
| Insightful insightful.io | 4% | 32 | 135,000 | 31,732 | 51,763 | $34 | 37 | 2 |
| Zoho parent site Zoho Desk 4% | 4% | 167 | 8,100 | 105 | ||||
| Playvox QM | 4% | 0 | ||||||
| Talkdesk Quality Management talkdesk.com | 2% | 34 | 72,323 | $50 | 22 | 2 |
Google's top ten for the two searches hold 15 sites; 2 of them are among the sites the models cited here (c2perform.com, g2.com). The first result for “best contact center quality assurance tool” is thecxlead.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best contact center quality assurance tool for a mid-market B2B company?”Paraphrase“Which support QA and conversation review platform would you recommend to a mid-sized B2B company?”Comparative“What are the top contact center quality assurance tools and how do they differ?”Budget-constrained“What is the best contact center quality assurance tool for a company with a limited budget?”Scale-constrained“We are a 500 person company evaluating a contact center quality assurance tool. What should we look at?”Negative“Which contact center quality assurance tools should I avoid or be cautious about?”
Claude Haiku 4.5ScorebuddyCXScorebuddyCXHeldAmplifAIEvaluAgent, Scorebuddyagainst: MaestroQA, Observe.AIno first choiceagainst: Cresta, Five9 Quality Management, Observe.AI
Three alternatives
CloudTalk, EvaluAgent, VoxjarFour alternatives
EvaluAgent, Level AI, MaestroQA, Zendesk QAThree alternatives
EvaluAgent, MaestroQA, NICE CXone Quality ManagementThree alternatives
Convin, Voxjar, Zendesk QAGPT-5.4 miniTalkdesk Quality ManagementMaestroQAChangedno first choiceScorebuddyno first choiceagainst: CallMiner Eureka, Observe.AI
Five alternatives
EvaluAgent, MaestroQA, Salesforce Service Cloud, ScorebuddyCX, my.SQM Auto QAThree alternatives
Pylon, Talkdesk Quality Management, Zendesk QASix alternatives
Calabrio QM/Quality Management, Five9 Quality Management, Genesys Cloud Quality Management, NICE CXone Quality Management, Talkdesk Quality Management, Verint Quality ManagementFour alternatives
Call Criteria, EvaluAgent, VQ Online, Zendesk QAGemini 3.5 FlashMaestroQAMaestroQAHeldno first choiceVoxjaragainst: MaestroQA, NICE CXone Quality Management, Observe.AI, Verint Quality Managementno first choicenothing named
Four alternatives
EvaluAgent, Level AI, Scorebuddy, Zendesk QAThree alternatives
EvaluAgent, Level AI, Zendesk QANine alternatives
Calabrio ONE, CallMiner Eureka, EvaluAgent, Level AI, MaestroQA, NICE CXone Quality Management, Observe.AI, Scorebuddy, Verint Quality ManagementThree alternatives
EvaluAgent, Scorebuddy, Zendesk QAPerplexity SonarScorebuddyEvaluAgentChangedno first choiceEvaluAgentagainst: Playvox, Scorebuddyno first choicenothing named
Five alternatives
Level AI, Rippit, formerly MaestroQA, Talkdesk Quality Management, Voxjar, Zendesk QAFour alternatives
Level AI, MaestroQA, Observe.AI, Zendesk QATwelve alternatives
Balto, CallMiner Eureka, EvaluAgent, Genesys Cloud Quality Management, Level AI, MaestroQA, NICE CXone Quality Management, Observe.AI, Playvox QM, Rippit, ScorebuddyCX, Talkdesk Quality ManagementThree alternatives
CloudTalk, Voxjar, Zendesk QAGrok 4.20ScorebuddyCXagainst: Genesys Cloud Quality Management, Talkdesk Quality ManagementMaestroQAChangedDialpad Supportagainst: NICE CXone Quality ManagementZoho Deskagainst: NICE CXone Quality Management, Observe.AI, Verint Quality Managementno first choiceagainst: Talkdesk Quality Management
Five alternatives
CloudTalk, EvaluAgent, Insightful, SQM CX Quality™, Zendesk QAThree alternatives
EvaluAgent, Gong, Playvox QMEight alternatives
Calabrio ONE, Genesys Cloud Quality Management, Kapiche, Playvox, Salesforce Service Cloud, ScorebuddyCX, Talkdesk Quality Management, Zendesk QAFour alternatives
CloudTalk, LiveAgent, Orecx, ScorebuddyMistral SmallInsightful, Zendesk QAEvaluAgentChangedno first choiceZoho Deskno first choicenothing named
Two alternatives
CallFinder, EvaluAgentThree alternatives
IrisAgent, MaestroQA, Zendesk QAFour alternatives
EvaluAgent, Kaizo, LiveAgent, ScorebuddyCXDeepSeek V4 FlashZendesk QAagainst: Calabrio ONEEvaluAgentChangedagainst: MaestroQAMaestroQAagainst: CallMiner EurekaVoxjaragainst: Klaus, Level AI, MaestroQA, Observe.AI, Zendesk QAno first choiceagainst: CallRail, Comms Coach GovWorks, Five9 Quality Management, Nextiva Contact Center, QEval, Zendesk
Four alternatives
EvaluAgent, Observe.AI, ScorebuddyCX, VoxjarThree alternatives
Playvox, ScorebuddyCX, Zendesk QASix alternatives
Klaus, Level AI, Observe.AI, Playvox, ScorebuddyCX, TethrThree alternatives
CloudTalk, Insightful, ScorebuddyCXLlama 4 Maverickno first choiceKlausChangedno first choiceScorebuddyagainst: MaestroQA, Observe.AIno first choicenothing named
Three alternatives
LiveAgent, RingEX, Zoho DeskQwen 3.7 FlashVoxjaragainst: NICE CXone Quality Management, Observe.AI, Verint Quality ManagementVoxjarHeldagainst: MaestroQA, Observe.AILevel AI, Observe.AIInsightful, Voxjaragainst: NICE CXone Quality Management, Verint Quality Managementno first choicenothing named
Three alternatives
EvaluAgent, Insightful, Zendesk QATwo alternatives
EvaluAgent, Zendesk QAFive alternatives
C2Perform, InflectionCX, Playvox, Tethr, Zendesk QATwo alternatives
Google Sheets/Excel, ScorebuddyKimi K2EvaluAgentZendesk QAChangedagainst: MaestroQAno first choiceVoxjaragainst: MaestroQAno first choiceagainst: Avaya Aura Elite
Three alternatives
MaestroQA, Observe.AI, Zendesk QATwo alternatives
EvaluAgent, ScorebuddyCXTen alternatives
Balto, CallMiner Eureka, EvaluAgent, Genesys Cloud Quality Management, MaestroQA, Observe.AI, Playvox, ScorebuddyCX, Talkdesk Quality Management, Zendesk QAThree alternatives
EvaluAgent, Playvox, Zendesk QAGLM 4.7 FlashXPlayvox QM, ScorebuddyCXVoxjarChangedAmplifAIVoxjarno first choiceagainst: Five9 Quality Management
Two alternatives
CloudTalk, EvaluAgentFive alternatives
EvaluAgent, Level AI, Observe.AI, QEval, Zendesk QAFourteen alternatives
Balto, Convin, Cresta, Dialpad QA, Five9 Quality Management, Genesys Cloud Quality Management, Medallia Agent Connect, NICE Quality Management, Observe.AI, Playvox, ScorebuddyCX, Talkdesk QA, Tethr, Zendesk QAFive alternatives
CloudTalk, LiveAgent, Scorebuddy, VereQuest, Zoho DeskMiniMax M2.5MaestroQAEnterpret, MaestroQAChangedGenesys Cloud Quality Management, NICE CXone Quality ManagementMaestroQA, ScorebuddyCXno first choicenothing named
Two alternatives
Convin, ScorebuddyOne alternative
Zendesk QAFive alternatives
EvaluAgent, Five9 Quality Management, Klaus, Level AI, MaestroQATwo alternatives
Insightful, VQ OnlineGPT-6 LunaEvaluAgentZendesk QAChangedno first choiceVoxjarno first choiceagainst: Microsoft Contact Center Intelligence's preview QA, Zoom Contact Center auto-scoring
Three alternatives
Level AI, ScorebuddyCX, Zendesk QAOne alternative
RippitNine alternatives
Calabrio ONE, CallMiner Eureka, EvaluAgent, Genesys Cloud Quality Management, MaestroQA, NICE CXone Quality Management, Observe.AI, Verint Quality Management, Zendesk QAOne alternative
EvaluAgentMuse Glimmer 30BPlayvox QM, ScorebuddyEvaluAgentChangedNICE CXone QMVoxjarno first choiceagainst: Convin, Five9 Quality Management
Three alternatives
Balto, CloudTalk, EvaluAgentEight alternatives
Cresta, Level AI, MaestroQA, Observe.AI, Rippit, Talkdesk QM Assist, Voxjar, Zendesk QANine alternatives
Balto, Genesys Cloud Quality Management, Playvox, ReflexAI Assure, SQM CX Quality™, ScorebuddyCX, Talkdesk Quality Management, Verint Quality Management, my.SQM Auto QASix alternatives
Asterisk, Convin, Insightful, Orecx, Scorebuddy, VICIdialBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 17:34 | yes | 9 | 7 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 09:42 | yes | 3 | 7 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 10:23 | yes | 11 | 25 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 12:05 | yes | 10 | 4 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:40 | yes | 5 | 9 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 16:14 | yes | 5 | 5 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 10:28 | yes | 22 | 27 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 11:10 | yes | 5 | 3 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 12:32 | yes | 5 | 22 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 09:58 | yes | 17 | 45 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 14:00 | yes | 16 | 29 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 10:36 | yes | 24 | 53 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 16:39 | yes | 3 | 16 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 17:12 | yes | 9 | 21 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 11:55 | yes | 17 | 9 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 12:27 | yes | 3 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 17:14 | yes | 6 | 23 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 14:43 | yes | 10 | 3 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:56 | yes | 5 | 5 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 12:58 | yes | 5 | 5 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 14:15 | yes | 25 | 29 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 09:00 | yes | 5 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 09:06 | yes | 10 | 63 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 17:09 | yes | 20 | 26 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 15:01 | yes | 15 | 18 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 13:45 | yes | 9 | 42 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 15:12 | yes | 2 | 14 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 14:35 | yes | 12 | 18 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 11:04 | yes | 9 | 8 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 09:01 | yes | 5 | 10 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 13:44 | no | 0 | 17 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 12:40 | yes | 10 | 7 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:54 | yes | 8 | 14 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 14:58 | yes | 5 | 8 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 13:24 | yes | 24 | 35 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 09:27 | yes | 5 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 12:11 | yes | 15 | 28 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 13:57 | yes | 20 | 36 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 14:29 | yes | 19 | 47 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 16:08 | yes | 9 | 26 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 13:05 | yes | 8 | 25 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 13:21 | yes | 15 | 29 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 10:35 | yes | 9 | 8 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:21 | yes | 3 | 4 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 14:52 | yes | 4 | 17 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 11:40 | yes | 10 | 3 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:58 | yes | 16 | 14 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 12:32 | yes | 5 | 4 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 13:30 | yes | 24 | 25 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 10:47 | yes | 5 | 3 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 14:32 | yes | 14 | 46 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 10:15 | yes | 13 | 25 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 09:49 | yes | 14 | 32 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 13:39 | yes | 5 | 21 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 09:06 | yes | 2 | 10 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 16:13 | yes | 15 | 21 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 10:20 | no | 0 | 8 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 13:31 | no | 0 | 6 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 15:02 | no | 0 | 19 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 10:50 | yes | 10 | 6 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 17:32 | yes | 5 | 13 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 17:24 | no | 0 | 7 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 16:29 | yes | 24 | 57 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 10:53 | yes | 5 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 14:10 | yes | 5 | 23 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 09:09 | yes | 5 | 80 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 09:58 | yes | 22 | 36 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 10:26 | no | 0 | 27 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 15:51 | yes | 3 | 14 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:07 | yes | 14 | 24 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 08:58 | yes | 16 | 8 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 13:25 | yes | 2 | 4 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 14:59 | no | 0 | 14 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 09:43 | yes | 10 | 5 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:22 | yes | 20 | 14 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 16:02 | yes | 5 | 6 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 14:43 | yes | 24 | 42 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 16:06 | yes | 5 | 5 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 17:02 | no | 0 | 33 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 14:36 | yes | 25 | 45 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 15:42 | yes | 21 | 40 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 10:36 | yes | 20 | 56 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 16:12 | yes | 3 | 16 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 14:45 | yes | 22 | 30 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Calabrio read as Calabrio ONE
Calabrio ONE read as Calabrio ONE
Calabrio One read as Calabrio ONE
CallMiner read as CallMiner Eureka
CallMiner (Eureka) read as CallMiner Eureka
Convin.ai read as Convin
Dialpad read as Dialpad Ai Contact Center
Five9 read as Five9 Quality Management
Genesys read as Genesys Cloud Quality Management
Genesys Cloud read as Genesys Cloud Quality Management
Genesys Cloud CX read as Genesys Cloud Quality Management
Genesys Cloud CX Quality Management read as Genesys Cloud Quality Management
NICE read as NICE CXone Quality Management
NICE CXone read as NICE CXone Quality Management
Nice read as NICE CXone Quality Management
Nice CXone read as NICE CXone Quality Management
Talkdesk read as Talkdesk Quality Management
Verint read as Verint Quality Management
Zendesk QA/Klaus read as Zendesk QA
Unresolved, counted raw
Avaya Aura Elite
Calabrio QM/Quality Management
Comms Coach GovWorks
Dialpad QA
EvalsAgent
FreeSWITCH
GetVoIP
Hiya Connect
InflectionCX
Microsoft Contact Center Intelligence's preview QA
Nice Ltd
ReflexAI Assure
SQM CX
SessionTalk
Talkdesk QA
TeleVantage
Twilio
Verint Monet
Zoom Contact Center auto-scoring
Discontinued, still offered
No shut-down product was recommended here.