Contact center quality assurance for enterprise buyers
Asked as “contact center quality assurance tool”, and as “support QA and conversation review platform”, on behalf of an enterprise B2B company. 50 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each. Added to the November 2026 Edition.
Standing · first-choice share
16%
Contested · EvaluAgent 10%
16MaestroQA10EvaluAgent08NICE CXone Quality Management66others
16% of first choices, contested.
Since October 2026▲+1Since October 2026: 15% → 16%, +1 point. Inside the 11-point floor: within noise.MaestroQA held the lead, +1 point on 15%, inside the 11-point floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Voxjar20%Contested↗new leaderNew leader since October 2026: Voxjar (20%) replaces EvaluAgent (19% then, 11% now), 9 points clear, inside the 11-point floor.Standing →Mid-marketVoxjar21%Contested↗new leaderNew leader since October 2026: Voxjar (21%) replaces EvaluAgent (28% then, 17% now), 4 points clear, inside the 11-point floor.Standing →Enterprise
MaestroQA16%Contested▲+1Since October 2026: 15% → 16%, +1 point. Inside the 11-point floor: within noise.This page
Voxjar20%Contested↗new leaderNew leader since October 2026: Voxjar (20%) replaces EvaluAgent (19% then, 11% now), 9 points clear, inside the 11-point floor.Standing →Mid-marketVoxjar21%Contested↗new leaderNew leader since October 2026: Voxjar (21%) replaces EvaluAgent (28% then, 17% now), 4 points clear, inside the 11-point floor.Standing →EnterpriseMaestroQA16%Contested▲+1Since October 2026: 15% → 16%, +1 point. Inside the 11-point floor: within noise.This pageThe standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01MaestroQA16%10%21accepted challenger▲+1Since October 2026: 15% → 16%, +1 point. Inside the 11-point floor: within noise.15% → 16%
MaestroQA16%10%21accepted challenger▲+1Since October 2026: 15% → 16%, +1 point. Inside the 11-point floor: within noise.15% → 16%02
EvaluAgent10%4%25accepted challenger▲+1Since October 2026: 9% → 10%, +1 point. Inside the 11-point floor: within noise.9% → 10%
EvaluAgent10%4%25accepted challenger▲+1Since October 2026: 9% → 10%, +1 point. Inside the 11-point floor: within noise.9% → 10%03
NICE CXone Quality Management8%24%38accepted challenger▼−5Since October 2026: 13% → 8%, −5 points. Inside the 11-point floor: within noise.13% → 8%
NICE CXone Quality Management8%24%38accepted challenger▼−5Since October 2026: 13% → 8%, −5 points. Inside the 11-point floor: within noise.13% → 8%04
ScorebuddyCX8%7%14accepted challenger▲+6Since October 2026: 2% → 8%, +6 points. Inside the 11-point floor: within noise.2% → 8%
ScorebuddyCX8%7%14accepted challenger▲+6Since October 2026: 2% → 8%, +6 points. Inside the 11-point floor: within noise.2% → 8%05
Observe.AI6%6%34accepted challenger▼−3Since October 2026: 9% → 6%, −3 points. Inside the 11-point floor: within noise.9% → 6%
Observe.AI6%6%34accepted challenger▼−3Since October 2026: 9% → 6%, −3 points. Inside the 11-point floor: within noise.9% → 6%06Genesys Cloud Quality Management6%8%26accepted challenger▼−5Since October 2026: 11% → 6%, −5 points. Inside the 11-point floor: within noise.11% → 6%
07
Salesforce Service Cloud6%19%16accepted challenger=heldSince October 2026: 6% → 6%, ±0 points. Inside the 11-point floor: within noise.6% → 6%
Salesforce Service Cloud6%19%16accepted challenger=heldSince October 2026: 6% → 6%, ±0 points. Inside the 11-point floor: within noise.6% → 6%08Playvox4%8%12accepted challenger▲+4Since October 2026: 0% → 4%, +4 points. Inside the 11-point floor: within noise.0% → 4%
09
Calabrio ONE2%7%15accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%
Calabrio ONE2%7%15accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%10
Verint Quality Management2%21%19accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%
Verint Quality Management2%21%19accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%11
Zendesk QA2%30%20criticized challenger▼−2Since October 2026: 4% → 2%, −2 points. Inside the 11-point floor: within noise.4% → 2%
Zendesk QA2%30%20criticized challenger▼−2Since October 2026: 4% → 2%, −2 points. Inside the 11-point floor: within noise.4% → 2%Show the four products at 0%, ordered by negative rate
14Talkdesk Quality Management0%17%12accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
13
CallMiner Eureka0%14%22accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
CallMiner Eureka0%14%22accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%15
Five9 Quality Management0%10%10accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Five9 Quality Management0%10%10accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%12
Level AI0%0%20accepted challenger▼−4Since October 2026: 4% → 0%, −4 points. Inside the 11-point floor: within noise.4% → 0%
Level AI0%0%20accepted challenger▼−4Since October 2026: 4% → 0%, −4 points. Inside the 11-point floor: within noise.4% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
For buyers
Head to headHead-to-head pages are published for mid-market buyers, so these open on mid-market figures, not enterprise.
All twenty-eight head-to-head pages: the top eight products, each against each
Voxjar vs ScorebuddyVoxjar vs Zendesk QAVoxjar vs InsightfulVoxjar vs Talkdesk Quality ManagementEvaluAgent vs MaestroQAEvaluAgent vs ScorebuddyCXEvaluAgent vs ScorebuddyEvaluAgent vs Zendesk QAEvaluAgent vs InsightfulEvaluAgent vs Talkdesk Quality ManagementMaestroQA vs ScorebuddyCXMaestroQA vs ScorebuddyMaestroQA vs Zendesk QAMaestroQA vs InsightfulMaestroQA vs Talkdesk Quality ManagementScorebuddyCX vs ScorebuddyScorebuddyCX vs Zendesk QAScorebuddyCX vs InsightfulScorebuddyCX vs Talkdesk Quality ManagementScorebuddy vs Zendesk QAScorebuddy vs InsightfulScorebuddy vs Talkdesk Quality ManagementZendesk QA vs InsightfulZendesk QA vs Talkdesk Quality ManagementInsightful vs Talkdesk Quality Management
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
0102030405G06
07P08
0910111213T14
15Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative30%
Key
01MaestroQA16%
MaestroQA16%02EvaluAgent10%
EvaluAgent10%03NICE CXone Quality Management8%
NICE CXone Quality Management8%04ScorebuddyCX8%
ScorebuddyCX8%05Observe.AI6%
Observe.AI6%06Genesys Cloud Quality Management6%
07Salesforce Service Cloud6%
Salesforce Service Cloud6%08Playvox4%
09Calabrio ONE2%
Calabrio ONE2%10Verint Quality Management2%
Verint Quality Management2%11Zendesk QA2%
Zendesk QA2%12Level AI0%
Level AI0%13CallMiner Eureka0%
CallMiner Eureka0%14Talkdesk Quality Management0%
15Five9 Quality Management0%
Five9 Quality Management0%What they warned about
One of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Perplexity Sonar, Grok 4.20, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5, GPT-6 Luna and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
NICE CXone Quality Management24%
9 of 38 labels negative · 8 of 14 models
“NICE CXone, Verint, and comparable suites may be sensible when consolidating routing, WFM, recording, and QA; they can be excessive if the enterprise only needs quality management” Perplexity Sonar, negative prompt
Zendesk QA30%
6 of 20 labels negative · 4 of 14 models · 1 hard negative
“Purely manual or low-automation QA tools (e.g., basic scorecards in Zendesk QA, Zoho Desk, or simple add-ons like LiveAgent or RingEX QA features)” Grok 4.20, negative prompt
Verint Quality Management21%
4 of 19 labels negative · 4 of 14 models
“While NICE CXone, Verint, and Genesys Cloud Quality Management are industry standards, they represent a category of tool that many modern enterprises are moving away from” Qwen 3.7 Flash, negative prompt
CallMiner Eureka14%
3 of 22 labels negative · 3 of 14 models
“CallMiner and similar tools can support sophisticated enterprise analytics, but advanced categories and dashboards may require substantial ongoing refinement and specialist expertise.” Perplexity Sonar, negative prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
77 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 995 links across 230 sites, every framing counted. Ranked by the number of answers carrying the site or page. 6 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
42 answers · 74 citations · 12 models
vendor site · Software Advice37 answers · 40 citations · 9 models
vendor site · Capterra33 answers · 39 citations · 11 models
23 answers · 33 citations · 9 models
23 answers · 23 citations · 11 models
vendor site · GetApp19 answers · 26 citations · 10 models
vendor site · CloudTalk19 answers · 19 citations · 9 models
vendor site · Guideflow18 answers · 18 citations · 7 models
vendor site · Genesys17 answers · 19 citations · 9 models
vendor site · Verint16 answers · 33 citations · 10 models
vendor site · Kapiche16 answers · 18 citations · 10 models
vendor site · Voxjar14 answers · 23 citations · 9 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
35 answers · 9 models
24 answers · 10 models
23 answers · 11 models
20 answers · 10 models
17 answers · 8 models
17 answers · 6 models
16 answers · 10 models
14 answers · 8 models
13 answers · 9 models
13 answers · 9 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best contact center quality assurance tool”, “contact center quality assurance tool”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| MaestroQA maestroqa.com | 16% | 72 | 880 | 4 | 575 | |||
| EvaluAgent evaluagent.com | 10% | 103 | 170 | 3 | 326 | 11 | ||
| NICE nice.com NICE CXone Quality Management 8%, NICE CXone QM 2% | 10% | 62 | 165,000 | 567,279 | 395,488 company | $697,825 | 77 | 3 |
| ScorebuddyCX scorebuddycx.com | 8% | 48 | 0 | 6,767 | 0 | |||
| Observe.AI observe.ai | 6% | 92 | 2,400 | 73 | 4,841 | 3 | ||
| Genesys Cloud Quality Management genesys.com | 6% | 40 | 60,178 | $216,000 | 79 | |||
| Salesforce parent site Salesforce Service Cloud 6% | 6% | 223 | 550,000 | 60,632 | ||||
| VereQuest verequest.com VereQuest 2%, VereQuest VQ Online 2%, Verequest Ultra 2% | 6% | 6 | ||||||
| Playvox | 4% | 590 | 1 | |||||
| VQ Online | 4% |
Google's top ten for the two searches hold 15 sites; 2 of them are among the sites the models cited here (g2.com, thelevel.ai). The first result for “best contact center quality assurance tool” is thecxlead.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best contact center quality assurance tool for an enterprise B2B company?”Paraphrase“Which support QA and conversation review platform would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade contact center quality assurance tools and how do they differ?”Budget-constrained“What is the best contact center quality assurance tool for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating a contact center quality assurance tool. What should we look at?”Negative“Which contact center quality assurance tools should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5AmplifAIObserve.AI, Verint Quality ManagementChangedNICE CXone Quality ManagementGenesys Cloud Quality Managementagainst: CloudTalk, NICE CXone Quality Managementno first choicenothing named
Three alternatives
Calabrio ONE, CallMiner Eureka, NICE CXone Quality ManagementTwo alternatives
CallMiner Eureka, Level AIFive alternatives
AmplifAI, Balto, Convin, Cresta, Genesys Cloud Quality ManagementGPT-5.4 miniScorebuddyCXObserve.AIChangedNICE CXone Quality Management, Verint Quality ManagementScorebuddyCXagainst: NICE CXone Quality Managementno first choicenothing named
Five alternatives
EvaluAgent, Genesys Cloud Quality Management, Salesforce Service Cloud, Talkdesk Quality Management, my.SQM Auto QAFour alternatives
CallMiner Eureka, Level AI, ScorebuddyCX, Verint Quality ManagementOne alternative
Calabrio QM Intelligence / Calabrio Quality ManagementTwo alternatives
EvaluAgent, Genesys Quality ManagementGemini 3.5 FlashMaestroQAMaestroQAHeldGenesys Cloud Quality Management, NICE CXone Quality ManagementNICE CXone Quality Management, Verint Open Platformno first choicenothing named
Five alternatives
Gong, NICE CXone Quality Management, Observe.AI, Verint Quality Management, Zendesk QAThree alternatives
Level AI, Playvox, Zendesk QAFour alternatives
Calabrio ONE, CallMiner Eureka, Observe.AI, Verint Quality ManagementTwo alternatives
Calabrio ONE, EvaluAgentPerplexity SonarNICE CXone Quality ManagementMaestroQAChangedagainst: Medallia, Qualtrics, Sprinklrno first choiceVerequest Ultraagainst: Zendesk QAno first choiceagainst: CallMiner Eureka, NICE CXone Quality Management, Verint Quality Management, Zendesk QA
Four alternatives
CallMiner Eureka, Level AI, Observe.AI, Salesforce Service CloudFive alternatives
CallMiner Eureka, EvaluAgent, Level AI, NICE CXone Quality Management, Zendesk QAThirteen alternatives
Balto, Calabrio ONE, CallMiner Eureka, EvaluAgent, Genesys Cloud Quality Management, Level AI, NICE CXone Quality Management, Observe.AI, Playvox, Rippit, formerly MaestroQA, Scorebuddy, Verint CX Automation, Zendesk QATwo alternatives
CallMiner Eureka, NICE CXone Quality ManagementGrok 4.20Genesys Cloud Quality Managementagainst: Dialpad Support, NICE CXone Quality Management, Zendesk QAMaestroQAChangedagainst: GongFive9 Intelligent Cloud Contact Center PlatformSuccessKPIno first choiceagainst: Five9 Quality Management, NICE Workforce Excellence / Enlighten, Scorebuddyagainst: AWS Transcribe, C2Perform, CallMiner Eureka, Google Cloud Speech-to-Text, Klaus, LiveAgent, NICE CXone Quality Management, Observe.AI, RingEX, ScorebuddyCX, Verint Quality Management, Zendesk QA, Zoho Desk
Two alternatives
Five9 Quality Management, Playvox QMFive alternatives
Calabrio ONE, Level AI, Observe.AI, Playvox, Zendesk QASix alternatives
Genesys Cloud Quality Management, Kapiche, Level AI, Observe.AI, Salesforce Service Cloud, ScorebuddyCXThree alternatives
Five9 Intelligent Cloud Contact Center Platform, Genesys Cloud Quality Management, NICE CXone Quality ManagementFive alternatives
EvaluAgent, Playvox QM, Talkdesk Quality Management, Verint Systems, Zendesk QAMistral SmallSalesforce Service CloudMaestroQAChangedNICE Quality ManagementEvaluAgent, VereQuestagainst: NICE CXone Quality Managementno first choiceagainst: MaestroQA, Salesforce Service Cloud
Four alternatives
CallMiner Eureka, EvaluAgent, Playvox QM, ScorebuddyCXFour alternatives
Level AI, NICE CXone Quality Management, Observe.AI, Zendesk QAFive alternatives
Calabrio ONE, MaestroQA, Medallia Agent Connect, Observe.AI, Sprinklr ServiceDeepSeek V4 FlashPlayvox, ScorebuddyCXGongChangedNICE CXone Quality ManagementVQ Onlineagainst: Playvoxno first choiceagainst: Calabrio Quality Management, NICE CXone Quality Management
Three alternatives
MaestroQA, NICE CXone Quality Management, Observe.AIFive alternatives
Chorus by ZoomInfo, Clari Copilot, Level AI, NICE CXone Quality Management, Observe.AINine alternatives
Calabrio ONE, Five9 Quality Management, Genesys Cloud Quality Management, Level AI, MaestroQA, Observe.AI, ScorebuddyCX, Talkdesk Quality Management, Verint Quality ManagementTwo alternatives
CallMiner Eureka, NICE CXone Quality ManagementLlama 4 MaverickCalabrio ONE, NICE Quality Managementno first choiceChangedno first choiceEvaluAgentno first choiceagainst: LiveAgent, Salesforce Service Cloud, Talkdesk Quality Management
Two alternatives
CallMiner Eureka, Salesforce Service CloudQwen 3.7 FlashPlayvoxagainst: Genesys Cloud Quality ManagementMaestroQAChangedLevel AIEvaluAgentagainst: Observe.AI, Sprinklr, Zendesk QAno first choiceagainst: CallMiner Eureka, Genesys Cloud Quality Management, NICE CXone Quality Management, Verint Quality Management
Three alternatives
Klaus, Level AI, Salesforce Service CloudThree alternatives
EvaluAgent, Level AI, Observe.AIFour alternatives
Convin, Dialpad Support, EvaluAgent, Salesforce Service CloudThree alternatives
Genesys Cloud Quality Management, Klearcom, MaestroQAKimi K2MaestroQAagainst: BeyondQA, OttoQAScorebuddyCXChangedagainst: Zendesk QANICE CXone QMVQ Onlineagainst: Calabrio ONE, MaestroQA, NICE CXone Quality Management, Verint Quality ManagementNICE CXone Quality Management, Observe.AInothing named
Four alternatives
Genesys Cloud Quality Management, NICE CXone Quality Management, Observe.AI, Verint Quality ManagementOne alternative
MaestroQASix alternatives
Balto, Calabrio Quality Management, Five9 Quality Management, Genesys Cloud QM, Level AI, Verint Workforce OptimizationOne alternative
VoxjarTwo alternatives
CallMiner Eureka, EvaluAgentGLM 4.7 FlashXSalesforce Service CloudZendesk QAChangedno first choiceVoxjaragainst: Talkdesk Quality Managementno first choicenothing named
Four alternatives
Balto, Genesys Cloud Quality Management, Observe.AI, Verint Quality ManagementThree alternatives
MaestroQA, NICE CXone Quality Management, Observe.AISeven alternatives
Calabrio Quality Management, Dialpad Ai Contact Center, EvaluAgent, Genesys Cloud Quality Management, Level AI, Salesforce Service Cloud, Talkdesk Quality ManagementOne alternative
PlayvoxMiniMax M2.5NICE CXone Quality Management, Salesforce Service CloudMaestroQAChangedCallMiner Eurekano first choiceno first choiceagainst: Genesys PureConnect, Legacy Avaya systems, Salesforce Service Cloud
Six alternatives
EvaluAgent, Genesys Cloud Quality Management, Kapiche, Observe.AI, ScorebuddyCX, SuccessKPIFour alternatives
EvaluAgent, NICE CXone Quality Management, Observe.AI, Playvox QMEight alternatives
Calabrio ONE, Cresta, Five9 Quality Management, Playvox Quality Management, Salesforce Service Cloud Voice, ScorebuddyCX, Sprinklr, Talkdesk Quality ManagementGPT-6 LunaVerint Quality BotRippitChangedNICE CXone Quality Management, Verint Quality ManagementEvaluAgentno first choiceagainst: Amazon Connect Contact Lens generative-AI evaluations, Microsoft Contact Center Intelligence quality assurance
Three alternatives
Genesys Cloud Quality Management, NICE CXone Quality Management, Observe.AITwo alternatives
Observe.AI, Zendesk QAFive alternatives
Calabrio ONE, Five9 Agentic Quality Management, Genesys Cloud Quality Management, Observe.AI, Talkdesk Quality ManagementTwo alternatives
Genesys Cloud Quality Management, NICE CXone Quality ManagementFour alternatives
CallMiner Eureka, NICE CXone Quality Management, Observe.AI, Verint Quality ManagementMuse Glimmer 30BGenesys Cloud Quality Management, NICE CXone QMEvaluAgent, Rippit, formerly MaestroQAChangedNICE CXone QMVereQuest VQ Onlineno first choiceagainst: EvaluAgent
Two alternatives
Talkdesk Quality Management, Verint Quality ManagementTwo alternatives
Salesforce Service Cloud, Zendesk QASeven alternatives
CallMiner Eureka, Cresta, Five9 Quality Management, Genesys Cloud Quality Management, Observe.AI, Talkdesk Quality Management, Verint Quality ManagementOne alternative
VoxjarBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 17:06 | yes | 16 | 9 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 15:14 | yes | 2 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 11:39 | no | 0 | 17 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 16:16 | yes | 10 | 5 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:02 | yes | 11 | 19 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 11:40 | yes | 5 | 6 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 12:31 | yes | 22 | 30 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 16:15 | yes | 5 | 3 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 11:48 | yes | 5 | 34 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 09:44 | yes | 25 | 122 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 13:23 | yes | 18 | 26 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 16:38 | yes | 14 | 63 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 09:46 | yes | 4 | 14 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 13:20 | yes | 20 | 25 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 09:08 | yes | 10 | 8 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:49 | yes | 2 | 6 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 08:56 | no | 0 | 17 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 10:48 | yes | 10 | 5 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:24 | yes | 15 | 14 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 13:16 | yes | 5 | 5 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 13:23 | yes | 25 | 21 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 15:27 | yes | 5 | 3 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 17:16 | yes | 5 | 35 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 10:04 | yes | 20 | 29 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 09:46 | yes | 25 | 29 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 11:51 | yes | 18 | 48 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 14:55 | yes | 3 | 21 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 08:34 | yes | 23 | 34 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 11:17 | yes | 15 | 13 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 17:27 | yes | 7 | 7 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 12:54 | yes | 10 | 33 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 11:46 | yes | 10 | 6 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:02 | yes | 10 | 19 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 16:28 | yes | 14 | 12 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 13:56 | yes | 23 | 67 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 08:42 | yes | 5 | 3 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 16:33 | yes | 10 | 24 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 10:12 | yes | 20 | 58 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 17:32 | yes | 24 | 137 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 16:50 | yes | 19 | 59 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 11:52 | yes | 8 | 20 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 09:20 | yes | 14 | 27 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 16:21 | yes | 15 | 8 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 14:19 | yes | 5 | 6 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 09:13 | yes | 9 | 19 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 10:47 | yes | 10 | 3 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:55 | yes | 15 | 12 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 14:45 | yes | 5 | 6 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 14:39 | yes | 24 | 33 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 10:04 | yes | 8 | 4 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 17:01 | yes | 9 | 24 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 10:09 | yes | 22 | 33 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 12:50 | yes | 24 | 121 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 14:59 | yes | 10 | 47 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 10:31 | yes | 2 | 15 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 12:42 | yes | 20 | 29 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 08:48 | yes | 18 | 14 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 09:26 | yes | 2 | 9 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 15:25 | no | 0 | 19 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 12:36 | yes | 10 | 10 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:19 | yes | 10 | 22 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 13:12 | no | 0 | 8 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 11:35 | yes | 15 | 84 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 15:47 | yes | 5 | 4 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 09:26 | no | 0 | 31 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 12:25 | yes | 24 | 60 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 12:01 | no | 0 | 25 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 12:06 | yes | 10 | 28 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 14:26 | yes | 4 | 26 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 14:19 | yes | 13 | 21 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 12:36 | yes | 19 | 11 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 09:41 | yes | 3 | 6 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 12:02 | no | 0 | 18 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 15:40 | yes | 10 | 6 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:51 | yes | 15 | 30 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 10:27 | yes | 5 | 6 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 12:57 | yes | 22 | 36 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 09:51 | yes | 10 | 5 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 13:13 | yes | 10 | 42 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 12:08 | yes | 25 | 66 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 13:43 | yes | 24 | 232 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 14:39 | yes | 24 | 73 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 17:23 | yes | 3 | 30 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:29 | yes | 24 | 40 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Calabrio read as Calabrio ONE
Calabrio ONE read as Calabrio ONE
Calabrio ONE (Verint) read as Calabrio ONE
CallMiner read as CallMiner Eureka
Convin.ai read as Convin
Dialpad read as Dialpad Ai Contact Center
Five9 read as Five9 Quality Management
Genesys read as Genesys Cloud Quality Management
Genesys Cloud read as Genesys Cloud Quality Management
Genesys Cloud (Quality Management) read as Genesys Cloud Quality Management
Genesys Cloud CX read as Genesys Cloud Quality Management
Genesys Cloud CX Quality Management read as Genesys Cloud Quality Management
NICE read as NICE CXone Quality Management
NICE CXone read as NICE CXone Quality Management
NICE CXone (with Quality Management) read as NICE CXone Quality Management
Talkdesk read as Talkdesk Quality Management
Talkdesk (via Calabrio QM Integration) read as Talkdesk Quality Management
Verint read as Verint Quality Management
Verint (including Calabrio ONE capabilities) read as Verint Quality Management
Verint Automated Quality Management read as Verint Quality Management
Unresolved, counted raw
AWS Transcribe
Airframe
Amazon Connect Contact Lens generative-AI evaluations
BeyondQA
Calabrio QM Intelligence / Calabrio Quality Management
Dialpad AiQ
Five9 Agentic Quality Management
Five9 Intelligent Cloud
Genesys Cloud QM
Genesys Quality Management
Glia
Google Cloud Speech-to-Text
Klearcom (formerly Verint Quality Management)
Legacy Avaya systems
Microsoft Contact Center Intelligence quality assurance (preview)
NICE Workforce Excellence / Enlighten
ReflexAI
VereQuest VQ Online
Verint AQM
Verint CX Automation
Verint Open Platform
Verint Quality Bot
Verint Systems
Verint Workforce Optimization
Zoom Contact Center Quality Management
Discontinued, still offered
No shut-down product was recommended here.