Community platforms for enterprise buyers
Asked as “customer community platform”, and as “online community software for customers”, on behalf of an enterprise B2B company. 47 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
55%
Clear leader
55Higher Logic Vanilla13Khoros Communities09Gainsight Customer Communities23others
55% of first choices, clear leader.
Since October 2026▲+26Since October 2026: 29% → 55%, +26 points. Past the 11-point floor: movement.Higher Logic Vanilla held the lead, +26 points on 29%, past the floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Circle39%Contested▼−4Since October 2026: 43% → 39%, −4 points. Inside the 11-point floor: within noise.Standing →Mid-market
Bettermode25%Contested▼−4Since October 2026: 29% → 25%, −4 points. Inside the 11-point floor: within noise.Standing →Enterprise
Higher Logic Vanilla55%Clear leader▲+26Since October 2026: 29% → 55%, +26 points. Past the 11-point floor: movement.This page
Circle39%Contested▼−4Since October 2026: 43% → 39%, −4 points. Inside the 11-point floor: within noise.Standing →Mid-marketBettermode25%Contested▼−4Since October 2026: 29% → 25%, −4 points. Inside the 11-point floor: within noise.Standing →EnterpriseHigher Logic Vanilla55%Clear leader▲+26Since October 2026: 29% → 55%, +26 points. Past the 11-point floor: movement.This pageThe standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01Higher Logic Vanilla55%4%56endorsed leader▲+26Since October 2026: 29% → 55%, +26 points. Past the 11-point floor: movement.29% → 55%
Higher Logic Vanilla55%4%56endorsed leader▲+26Since October 2026: 29% → 55%, +26 points. Past the 11-point floor: movement.29% → 55%02
Khoros Communities13%28%65criticized challenger▼−2Since October 2026: 15% → 13%, −2 points. Inside the 11-point floor: within noise.15% → 13%
Khoros Communities13%28%65criticized challenger▼−2Since October 2026: 15% → 13%, −2 points. Inside the 11-point floor: within noise.15% → 13%03
Gainsight Customer Communities9%8%50accepted challenger▼−6Since October 2026: 15% → 9%, −6 points. Inside the 11-point floor: within noise.15% → 9%
Gainsight Customer Communities9%8%50accepted challenger▼−6Since October 2026: 15% → 9%, −6 points. Inside the 11-point floor: within noise.15% → 9%04
Salesforce Experience Cloud4%29%56criticized challenger▼−7Since October 2026: 11% → 4%, −7 points. Inside the 11-point floor: within noise.11% → 4%
Salesforce Experience Cloud4%29%56criticized challenger▼−7Since October 2026: 11% → 4%, −7 points. Inside the 11-point floor: within noise.11% → 4%05
Discourse4%25%32criticized challenger▼−7Since October 2026: 11% → 4%, −7 points. Inside the 11-point floor: within noise.11% → 4%
Discourse4%25%32criticized challenger▼−7Since October 2026: 11% → 4%, −7 points. Inside the 11-point floor: within noise.11% → 4%06Bettermode4%24%33accepted challenger▼−9Since October 2026: 13% → 4%, −9 points. Inside the 11-point floor: within noise.13% → 4%
Bettermode4%24%33accepted challenger▼−9Since October 2026: 13% → 4%, −9 points. Inside the 11-point floor: within noise.13% → 4%07
Higher Logic4%31%13criticized challenger▲+2Since October 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise.2% → 4%
Higher Logic4%31%13criticized challenger▲+2Since October 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise.2% → 4%08Circle2%50%20criticized challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%
Circle2%50%20criticized challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%Show the two products at 0%, ordered by negative rate
10
Mighty Networks0%73%15criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Mighty Networks0%73%15criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%09
Influitive0%0%10accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Influitive0%0%10accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
For buyers
Head to headHead-to-head pages are published for mid-market buyers, so these open on mid-market figures, not enterprise.
All twenty-eight head-to-head pages: the top eight products, each against each
Bettermode vs Gainsight Customer CommunitiesBettermode vs DiscordBettermode vs Mighty NetworksBettermode vs Facebook GroupsDiscourse vs Higher Logic VanillaDiscourse vs CircleDiscourse vs Gainsight Customer CommunitiesDiscourse vs DiscordDiscourse vs Mighty NetworksDiscourse vs Facebook GroupsHigher Logic Vanilla vs CircleHigher Logic Vanilla vs Gainsight Customer CommunitiesHigher Logic Vanilla vs DiscordHigher Logic Vanilla vs Mighty NetworksHigher Logic Vanilla vs Facebook GroupsCircle vs Gainsight Customer CommunitiesCircle vs DiscordCircle vs Mighty NetworksCircle vs Facebook GroupsGainsight Customer Communities vs DiscordGainsight Customer Communities vs Mighty NetworksGainsight Customer Communities vs Facebook GroupsDiscord vs Mighty NetworksDiscord vs Facebook GroupsMighty Networks vs Facebook Groups
One product takes 55% of first choices here, so the chart would put nine markers in one corner and one at the far edge. The two measurements it plots are columns in the standing above: share, and the negative label rate. Six products carry a negative rate above 25% in this category.
What they warned about
Six of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Perplexity Sonar, Grok 4.20, Mistral Small, DeepSeek V4 Flash, Qwen 3.7 Flash and GPT-6 Luna changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Salesforce Experience Cloud29%
16 of 56 labels negative · 12 of 14 models · 4 hard negative
“What to Avoid for Predictable TCO ... Scales linearly with your user base — the exact opposite of predictable.” DeepSeek V4 Flash, budget prompt
Mighty Networks73%
11 of 15 labels negative · 10 of 14 models · 5 hard negative
“Mighty Networks ❌ *Poor Fit for Enterprises* ... Why to avoid: Explicitly designed for creators, course-sellers, and small-to-mid communities.” DeepSeek V4 Flash, negative prompt
Khoros Communities28%
18 of 65 labels negative · 10 of 14 models · 4 hard negative
“Avoid unless you're a large enterprise with the budget and team to manage a complex, potentially buggy platform.” GLM 4.7 FlashX, negative prompt
Circle50%
10 of 20 labels negative · 9 of 14 models · 5 hard negative
“Circle ❌ *Unsuitable for Large Enterprises* ... GTM reports explicitly flag it as "unsuitable for most large enterprises."” DeepSeek V4 Flash, negative prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
74 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 920 links across 252 sites, every framing counted. Ranked by the number of answers carrying the site or page. 48 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · Higher Logic44 answers · 77 citations · 14 models
vendor site · Guideflow28 answers · 36 citations · 11 models
publisher (Gane)27 answers · 33 citations · 10 models
24 answers · 38 citations · 11 models
vendor site · Bettermode23 answers · 30 citations · 11 models
22 answers · 25 citations · 10 models
vendor site · Gainsight21 answers · 39 citations · 11 models
21 answers · 24 citations · 10 models
vendor site · Spotsaas20 answers · 21 citations · 9 models
20 answers · 20 citations · 10 models
vendor site · Bevy13 answers · 24 citations · 7 models
13 answers · 18 citations · 8 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
27 answers · 11 models
22 answers · 10 models
21 answers · 8 models
20 answers · 9 models
20 answers · 10 models
15 answers · 8 models
13 answers · 9 models
12 answers · 9 models
11 answers · 6 models
11 answers · 6 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best customer community platform”, “customer community platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Higher Logic higherlogic.com Higher Logic Vanilla 55%, Higher Logic 4%, Higher Logic Thrive 0% | 60% | 119 | 1,900 | 79 | 12,921 | $10,173 | 23 | 4 |
| Khoros Communities khoros.ai | 13% | 117 | 40 | 0 | 647 | |||
| Gainsight Customer Communities gainsight.com | 9% | 102 | 50 | 0 | 59,569 | 58 | 2 | |
| Salesforce parent site Salesforce Experience Cloud 4% | 4% | 99 | 550,000 | 60,632 | ||||
| Discourse discourse.org | 4% | 122 | 49,500 | 3,505 | 134,346 | 3 | ||
| Bettermode bettermode.com | 4% | 130 | 880 | 16 | 13,780 | 7 | ||
| CustomerHub customer.io | 2% | 1 | 15,750 | $6,920 | 112 | |||
| Discourse.org hosted | 2% | |||||||
| Circle circle.so | 2% | 138 | 301,000 | 242,528 | 215,494 | $1,570 | 55 | 8 |
| Influitive influitive.com | 0% | 32 | 210 | 2 | 4,094 | 6 |
Google's top ten for the two searches hold 16 sites; 2 of them are among the sites the models cited here (gainsight.com, higherlogic.com). The first result for “best customer community platform” is uscreen.tv.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best customer community platform for an enterprise B2B company?”Paraphrase“Which online community software for customers would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade customer community platforms and how do they differ?”Budget-constrained“What is the best customer community platform for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating a customer community platform. What should we look at?”Negative“Which customer community platforms should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5no first choiceHigher Logic VanillaChangedGainsight Customer CommunitiesCustomerHubno first choiceagainst: Bettermode, Circle, Discord, Facebook Groups, Mighty Networks, Slack
Two alternatives
Gainsight Customer Communities, Khoros CommunitiesThree alternatives
Higher Logic Vanilla, Khoros Communities, Zendesk CommunityTwo alternatives
Higher Logic Thrive, Khoros CommunitiesGPT-5.4 miniGainsight Customer CommunitiesHigher Logic VanillaChangedHigher Logic Vanilla, Khoros CommunitiesSalesforce Experience Cloudno first choiceagainst: Salesforce's Experience Cloud
Two alternatives
Higher Logic Vanilla, Salesforce Experience CloudTwo alternatives
Gainsight Customer Communities, Khoros CommunitiesOne alternative
Gainsight Customer CommunitiesOne alternative
Higher Logic VanillaGemini 3.5 FlashGainsight Customer CommunitiesGainsight Customer CommunitiesHeldSalesforce Experience CloudDiscourseagainst: Khoros Communities, Salesforce Experience Cloudno first choiceagainst: Higher Logic, Khoros Communitiesagainst: Circle, Discord, Facebook Groups, Flarum, Heartbeat, Mighty Networks, NodeBB, Reddit, Salesforce Experience Cloud, Self-hosted vanilla Discourse, Skool, Slack
Five alternatives
Bettermode, Discourse, Higher Logic Vanilla, Khoros Communities, Salesforce Experience CloudFive alternatives
Bettermode, Discourse, Higher Logic Vanilla, Khoros Communities, Salesforce Experience CloudFive alternatives
Bettermode, Discourse, Gainsight Customer Communities, Higher Logic Vanilla, Khoros CommunitiesTwo alternatives
Bettermode, Higher Logic VanillaFour alternatives
Bettermode, Discourse, Gainsight Customer Communities, Salesforce Experience CloudPerplexity SonarHigher Logic VanillaKhoros CommunitiesChangedHigher Logic Vanilla, Khoros CommunitiesHigher Logic Vanillaagainst: Gainsight Customer Communities, Khoros Communities, Salesforce Experience Cloudno first choiceagainst: Bettermode, Circle, Discord, Facebook, LinkedIn Groups, Mighty Networks, Reddit, Slack-based communities
Four alternatives
Bettermode, Gainsight Customer Communities, Khoros Communities, Salesforce Experience CloudThree alternatives
Gainsight Customer Communities, Higher Logic Vanilla, Salesforce Experience CloudFour alternatives
Gainsight Customer Communities, Influitive, Salesforce Experience Cloud, Zendesk CommunityOne alternative
DiscourseGrok 4.20Higher Logic Vanillaagainst: DiscourseHigher LogicChangedagainst: Circle, Discourse, Mighty NetworksGainsight Customer Communities, Higher Logic Vanillaagainst: Khoros Communities, Salesforce Experience Cloud, VerintHigher Logic Vanillaagainst: Bettermode, Circle, Discourse, Khoros CommunitiesHigher Logic, Khoros Communitiesagainst: Discord, Facebook Groups, Higher Logic Vanilla, Khoros Communities, LinkedIn Groups, Mighty Networks, Reddit, Salesforce Experience Cloud, Slack
Two alternatives
Gainsight Customer Communities, Khoros CommunitiesThree alternatives
Bettermode, Khoros Communities, Salesforce Experience CloudOne alternative
DiscourseTwo alternatives
Gainsight Customer Communities, Salesforce Experience CloudThree alternatives
Bettermode, Circle, DiscourseMistral SmallHigher Logic Vanillano first choiceChangedHigher Logic Vanillaagainst: Khoros CommunitiesHigher Logic Vanilla, Khoros Communitiesno first choiceagainst: Bettermode, Circle, Khoros Communities, Mighty Networks, Salesforce Experience Cloud
Three alternatives
Bettermode, Gainsight Customer Communities, Khoros CommunitiesFive alternatives
Bettermode, Gainsight Customer Communities, Orbit, Salesforce Experience Cloud, VerintOne alternative
Gainsight Customer CommunitiesDeepSeek V4 FlashHigher Logic Vanilla, Khoros CommunitiesHigher Logic VanillaChangedHigher Logic Vanilla, Khoros Communitiesagainst: DiscourseHigher Logic Vanillaagainst: Discourse, Khoros Communities, Salesforce Experience CloudHigher Logic Vanillaagainst: Bettermode, Gainsight Customer Communitiesagainst: Bettermode, Circle, Discourse, Higher Logic, Higher Logic Vanilla, Jive, Khoros Communities, Mighty Networks, Salesforce Experience Cloud
Two alternatives
Gainsight Customer Communities, Salesforce Experience CloudThree alternatives
Gainsight Customer Communities, Khoros Communities, Salesforce Experience CloudTwo alternatives
Gainsight Customer Communities, Salesforce Experience CloudOne alternative
MatrixFlowsThree alternatives
Bevy, Khoros Communities, Salesforce Experience CloudLlama 4 MaverickHigher Logic VanillaHigher Logic VanillaHeldDiscourse, Hivebrite, Khoros CommunitiesKhoros CommunitiesBettermodeagainst: Circle, Khoros Communities, Mighty Networks, Salesforce Experience Cloud
Three alternatives
Gainsight Customer Communities, Influitive, Khoros CommunitiesFour alternatives
Bettermode, Circle, Discourse, Mighty NetworksFour alternatives
Discourse, Gainsight Customer Communities, Higher Logic Vanilla, HivebriteTwo alternatives
Circle, DiscourseQwen 3.7 FlashKhoros CommunitiesHigher Logic VanillaChangedKhoros CommunitiesBettermodeagainst: Higher Logic, Khoros Communitiesno first choiceagainst: Adobe Connect, Discord, Discourse, Facebook Groups, Flarum, HubSpot, Jive Networks, LettuceApp, NodeBB, Oracle Communities, Reddit, Salesforce Experience Cloud, bbPress, phpBB
Four alternatives
Bettermode, Gainsight Customer Communities, Higher Logic, Salesforce Experience CloudThree alternatives
Gainsight Customer Communities, Khoros Communities, Salesforce Experience CloudFour alternatives
Gainsight Customer Communities, Higher Logic, Salesforce Experience Cloud, VerintTwo alternatives
Circle, DiscourseKimi K2Higher Logic VanillaHigher Logic VanillaHeldagainst: Salesforce Experience Cloudno first choiceHigher Logic Vanillaagainst: Bettermode, Gainsight Customer Communities, Khoros Communitiesno first choiceagainst: Circle, Get Satisfaction, Jive, Khoros Communities, Salesforce Experience Cloud, Skool, Telligent, UserVoice
One alternative
Gainsight Customer CommunitiesTwo alternatives
Gainsight Customer Communities, Khoros CommunitiesSix alternatives
Discourse, Gainsight Customer Communities, Higher Logic Thrive, Higher Logic Vanilla, Khoros Communities, Salesforce Experience CloudTwo alternatives
Circle, MatrixFlowsGLM 4.7 FlashXHigher Logic VanillaHigher Logic VanillaHeldHigher Logic Vanilla, Khoros CommunitiesDiscourseagainst: Khoros Communitiesno first choiceagainst: Gainsight Customer Communities, Jive, Khoros Communities, Mighty Networks, ON24, Salesforce Experience Cloud
Three alternatives
Gainsight Customer Communities, Khoros Communities, Salesforce Experience CloudFive alternatives
Gainsight Customer Communities, Influitive, Khoros Communities, Salesforce Experience Cloud, ZapnitoFour alternatives
Bettermode, Discourse, Gainsight Customer Communities, Salesforce Experience CloudOne alternative
Higher Logic VanillaMiniMax M2.5Higher Logic VanillaHigher Logic VanillaHeldHigher Logic VanillaSalesforce Experience Cloudagainst: Higher Logicno first choiceagainst: Discourse, Mighty Networks, Salesforce Experience Cloud
Two alternatives
Gainsight Customer Communities, Salesforce Experience CloudThree alternatives
Gainsight Customer Communities, Khoros Communities, Salesforce Experience CloudFour alternatives
Discourse, Hivebrite, Khoros Communities, Salesforce Experience CloudOne alternative
MavenlinkGPT-6 LunaGainsight Customer CommunitiesHigher Logic VanillaChangedno first choiceagainst: Khoros CommunitiesHigher Logic Vanillano first choiceagainst: Discord, Khoros Communities, Salesforce Experience Cloud, Slack Connect
Two alternatives
Higher Logic Vanilla, Salesforce Experience CloudThree alternatives
Gainsight Customer Communities, Khoros Communities, Salesforce Experience CloudSix alternatives
Bettermode, Discourse, Gainsight Customer Communities, Higher Logic Vanilla, Salesforce Experience Cloud, VerintOne alternative
DiscourseMuse Glimmer 30BHigher Logic VanillaHigher Logic VanillaHeldHigher Logic VanillaCircle, Discourse.org hostedagainst: Salesforce Experience Cloudno first choiceagainst: Bettermode, Circle, Discord, Facebook Groups, Mighty Networks, Slack, Swarm
Three alternatives
Gainsight Customer Communities, Khoros Communities, Salesforce Experience CloudThree alternatives
Gainsight Customer Communities, Khoros Communities, Salesforce Experience CloudFive alternatives
Gainsight Customer Communities, Khoros Communities, Salesforce Experience Cloud, Zendesk Community, Zendesk GatherOne alternative
HivebriteBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 14:02 | no | 0 | 5 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 09:47 | yes | 4 | 8 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 14:40 | yes | 17 | 28 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 13:17 | yes | 10 | 4 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:54 | yes | 5 | 10 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 13:49 | yes | 5 | 5 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 11:15 | yes | 21 | 23 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 09:46 | yes | 5 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 14:37 | yes | 5 | 29 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 09:50 | yes | 14 | 25 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 17:34 | yes | 21 | 82 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 12:35 | yes | 5 | 27 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 15:23 | yes | 4 | 14 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 14:24 | yes | 18 | 27 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 08:37 | yes | 17 | 8 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 10:55 | yes | 3 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 13:51 | no | 0 | 18 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 11:06 | yes | 10 | 4 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:07 | yes | 10 | 11 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 17:21 | no | 0 | 2 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 10:23 | yes | 23 | 37 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 11:15 | yes | 5 | 3 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 13:46 | yes | 10 | 34 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 10:04 | yes | 19 | 26 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 10:18 | yes | 13 | 22 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 14:21 | yes | 10 | 20 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 17:20 | yes | 4 | 14 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:48 | yes | 14 | 18 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 13:45 | yes | 16 | 9 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 12:02 | yes | 6 | 8 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 10:03 | no | 0 | 18 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 09:08 | yes | 10 | 5 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:48 | yes | 13 | 20 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 11:15 | yes | 19 | 13 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 09:38 | yes | 20 | 36 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 10:38 | yes | 5 | 3 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 12:24 | yes | 9 | 46 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 15:49 | yes | 25 | 79 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 11:58 | yes | 19 | 48 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 13:23 | yes | 9 | 32 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 13:47 | yes | 7 | 29 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 10:11 | yes | 22 | 38 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 15:56 | yes | 17 | 8 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 13:39 | yes | 5 | 5 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 14:25 | yes | 5 | 25 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 13:44 | yes | 10 | 5 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:19 | yes | 25 | 15 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 14:23 | yes | 5 | 5 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 16:25 | yes | 24 | 33 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 11:18 | yes | 5 | 3 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 10:09 | yes | 10 | 60 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 10:46 | yes | 25 | 31 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 08:46 | yes | 22 | 27 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 08:54 | yes | 20 | 54 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 16:03 | yes | 2 | 14 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 12:18 | yes | 15 | 20 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 16:40 | yes | 18 | 13 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 15:44 | yes | 3 | 7 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 12:39 | no | 0 | 21 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 16:14 | yes | 10 | 9 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:33 | yes | 10 | 17 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 16:31 | no | 0 | 7 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 09:27 | yes | 23 | 34 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 08:52 | yes | 5 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 11:41 | no | 0 | 30 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 17:18 | yes | 23 | 86 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 10:36 | yes | 14 | 33 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 17:22 | no | 0 | 24 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 10:47 | yes | 3 | 23 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 16:34 | yes | 12 | 24 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 08:35 | yes | 18 | 8 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 09:21 | yes | 4 | 7 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 10:17 | yes | 11 | 22 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 13:08 | yes | 10 | 4 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 17:04 | yes | 14 | 14 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 11:21 | yes | 5 | 4 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 09:55 | yes | 24 | 32 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 13:08 | yes | 5 | 3 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 16:45 | no | 0 | 33 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 13:43 | yes | 25 | 49 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 16:31 | yes | 15 | 29 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 08:57 | no | 0 | 25 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 09:19 | yes | 3 | 21 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 15:06 | yes | 23 | 23 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Gainsight read as Gainsight Customer Communities
Gainsight Communities read as Gainsight Customer Communities
Khoros read as Khoros Communities
Khoros (formerly Lithium) read as Khoros Communities
LinkedIn read as LinkedIn Groups
Salesforce Community Cloud read as Salesforce Experience Cloud
Salesforce Community Cloud (Experience Cloud) read as Salesforce Experience Cloud
Unresolved, counted raw
CustomerHub
Discourse.org hosted
Get Satisfaction
Jive Networks
LettuceApp
Matrixflows Community
Microsoft Viva Engage
Oracle Communities (Sunrise)
Salesforce's Experience Cloud
Self-hosted vanilla Discourse
Slack Connect
Slack-based communities
Sprinklr Modern Community
bbPress
Discontinued, still offered
No shut-down product was recommended here.