Customer support and helpdesk for enterprise buyers
Asked as “customer support and helpdesk platform”, and as “helpdesk and customer support software”, on behalf of an enterprise B2B company. 65 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
51%
Clear leader
51Zendesk Support Suite15Salesforce Service Cloud09Freshdesk25others
51% of first choices, clear leader.
Since October 2026▲+2Since October 2026: 49% → 51%, +2 points. Inside the 11-point floor: within noise.Zendesk Support Suite held the lead, +2 points on 49%, inside the 11-point floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Freshdesk25%Contested▼−6Since October 2026: 31% → 25%, −6 points. Inside the 11-point floor: within noise.Standing →Mid-market
Zendesk Support Suite37%Contested▲+4Since October 2026: 33% → 37%, +4 points. Inside the 11-point floor: within noise.Standing →EnterpriseZendesk Support Suite51%Clear leader▲+2Since October 2026: 49% → 51%, +2 points. Inside the 11-point floor: within noise.This page
Freshdesk25%Contested▼−6Since October 2026: 31% → 25%, −6 points. Inside the 11-point floor: within noise.Standing →Mid-marketZendesk Support Suite37%Contested▲+4Since October 2026: 33% → 37%, +4 points. Inside the 11-point floor: within noise.Standing →EnterpriseZendesk Support Suite51%Clear leader▲+2Since October 2026: 49% → 51%, +2 points. Inside the 11-point floor: within noise.This pageThe standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01Zendesk Support Suite51%22%76endorsed leader▲+2Since October 2026: 49% → 51%, +2 points. Inside the 11-point floor: within noise.49% → 51%
Zendesk Support Suite51%22%76endorsed leader▲+2Since October 2026: 49% → 51%, +2 points. Inside the 11-point floor: within noise.49% → 51%02
Salesforce Service Cloud15%17%63accepted challenger▲+1Since October 2026: 14% → 15%, +1 point. Inside the 11-point floor: within noise.14% → 15%
Salesforce Service Cloud15%17%63accepted challenger▲+1Since October 2026: 14% → 15%, +1 point. Inside the 11-point floor: within noise.14% → 15%03Freshdesk9%18%62accepted challenger▲+5Since October 2026: 4% → 9%, +5 points. Inside the 11-point floor: within noise.4% → 9%
Freshdesk9%18%62accepted challenger▲+5Since October 2026: 4% → 9%, +5 points. Inside the 11-point floor: within noise.4% → 9%04
Jira Service Management6%4%28accepted challenger▲+1Since October 2026: 5% → 6%, +1 point. Inside the 11-point floor: within noise.5% → 6%
Jira Service Management6%4%28accepted challenger▲+1Since October 2026: 5% → 6%, +1 point. Inside the 11-point floor: within noise.5% → 6%05
Freshservice6%0%11accepted challenger▲+6Since October 2026: 0% → 6%, +6 points. Inside the 11-point floor: within noise.0% → 6%
Freshservice6%0%11accepted challenger▲+6Since October 2026: 0% → 6%, +6 points. Inside the 11-point floor: within noise.0% → 6%06
ServiceNow Customer Service Management2%12%25accepted challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%
ServiceNow Customer Service Management2%12%25accepted challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%Show the five products at 0%, ordered by negative rate
12
Help Scout0%50%10criticized challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%
Help Scout0%50%10criticized challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%11
HubSpot Service Hub0%35%17criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
HubSpot Service Hub0%35%17criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%09
ServiceNow0%33%33criticized challenger▼−5Since October 2026: 5% → 0%, −5 points. Inside the 11-point floor: within noise.5% → 0%
ServiceNow0%33%33criticized challenger▼−5Since October 2026: 5% → 0%, −5 points. Inside the 11-point floor: within noise.5% → 0%10
Zoho Desk0%33%15criticized challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%
Zoho Desk0%33%15criticized challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%08
Intercom0%29%34criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Intercom0%29%34criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
For buyers
Head to head
Zendesk Support Suite vs FreshdeskZendesk Support Suite vs Zoho DeskZendesk Support Suite vs TeamSupport
Head-to-head pages are published for mid-market buyers, so these open on mid-market figures, not enterprise.All fifteen head-to-head pages: the top six products, each against each
Zendesk Support Suite vs HubSpot Service HubZendesk Support Suite vs IntercomFreshdesk vs Zoho DeskFreshdesk vs TeamSupportFreshdesk vs HubSpot Service HubFreshdesk vs IntercomZoho Desk vs TeamSupportZoho Desk vs HubSpot Service HubZoho Desk vs IntercomTeamSupport vs HubSpot Service HubTeamSupport vs IntercomHubSpot Service Hub vs Intercom
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
010203040506
070809101112Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative70%
Key
01Zendesk Support Suite51%
Zendesk Support Suite51%02Salesforce Service Cloud15%
Salesforce Service Cloud15%03Freshdesk9%
Freshdesk9%04Jira Service Management6%
Jira Service Management6%05Freshservice6%
Freshservice6%06ServiceNow Customer Service Management2%
ServiceNow Customer Service Management2%07Supportbench2%
Supportbench2%08Intercom0%
Intercom0%09ServiceNow0%
ServiceNow0%10Zoho Desk0%
Zoho Desk0%11HubSpot Service Hub0%
HubSpot Service Hub0%12Help Scout0%
Help Scout0%What they warned about
Four of fourteen models held their first choice under the paraphrase. GPT-5.4 mini, Grok 4.20, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, GLM 4.7 FlashX, MiniMax M2.5, GPT-6 Luna and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Zendesk Support Suite22%
17 of 76 labels negative · 13 of 14 models · 4 hard negative
“Verdict: Approach with high caution, especially for large deployments where total cost of ownership can spiral.” MiniMax M2.5, negative prompt
Freshdesk18%
11 of 62 labels negative · 10 of 14 models · 4 hard negative
“Often falls short for large enterprises due to fragmented pricing, weak ecommerce integrations” Mistral Small, negative prompt
Salesforce Service Cloud17%
11 of 63 labels negative · 8 of 14 models · 1 hard negative
“Verdict: Avoid if your top priority is agent efficiency and user experience.” GLM 4.7 FlashX, negative prompt
ServiceNow33%
11 of 33 labels negative · 7 of 14 models · 1 hard negative
“Avoid Zendesk or ServiceNow if pure cost predictability is your priority” MiniMax M2.5, budget prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
73 of 84 answers in this category came back with a source list, from 13 of 14 models: citations where the model returns them, or the search results it consulted. 905 links across 214 sites, every framing counted. Ranked by the number of answers carrying the site or page. The other 1 model searched through a gateway that returned no source list on this edition. 3 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
43 answers · 88 citations · 11 models
28 answers · 29 citations · 10 models
vendor site · Supportbench27 answers · 46 citations · 10 models
vendor site · Zendesk24 answers · 29 citations · 10 models
vendor site · Rework21 answers · 22 citations · 10 models
vendor site · Capterra19 answers · 28 citations · 8 models
17 answers · 28 citations · 9 models
vendor site · Freshworks17 answers · 22 citations · 9 models
vendor site · HubSpot16 answers · 16 citations · 7 models
15 answers · 20 citations · 6 models
vendor site · Desk36515 answers · 16 citations · 8 models
vendor site · Intercom13 answers · 18 citations · 7 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
27 answers · 10 models
21 answers · 9 models
20 answers · 10 models
14 answers · 8 models
12 answers · 8 models
11 answers · 5 models
11 answers · 8 models
10 answers · 7 models
9 answers · 5 models
9 answers · 5 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best customer support and helpdesk platform”, “customer support and helpdesk platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days |
|---|---|---|---|---|---|---|---|
| Zendesk Support Suite zendesk.com | 51% | 182 | 30 | 2 | 5,365,445 | $16,181 | 63 |
| Salesforce parent site Salesforce Service Cloud 15% | 15% | 223 | 550,000 | 60,632 | |||
| Freshworks freshworks.com Freshdesk 9%, Freshservice 6% | 15% | 291 | 12,100 | 391 | 111,586 company | $14,486 | 113 |
| Atlassian atlassian.com Jira Service Management 6% | 6% | 41 | 6,600 | 188 | 4,724,388 company | $5,906 | 61 |
| TeamSupport teamsupport.com | 3% | 40 | 1,000 | 1 | 19,052 | 6 | |
| ServiceNow servicenow.com ServiceNow Customer Service Management 2%, ServiceNow 0% | 2% | 46 | 135,000 | 13,451 | 689,216 | $673 | 101 |
| Supportbench supportbench.com | 2% | 49 | |||||
| Agentforce Service, formerly Salesforce Service Cloud | 2% | ||||||
| Front front.com | 2% | 32 | 90,500 | 304,676 | 63,585 | $1,626 | 68 |
| BoldDesk bolddesk.com | 2% | 4 |
Google's top ten for the two searches hold 18 sites; 0 of them are among the sites the models cited here. The first result for “best customer support and helpdesk platform” is proprofsdesk.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best customer support and helpdesk platform for an enterprise B2B company?”Paraphrase“Which helpdesk and customer support software would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade customer support and helpdesk platforms and how do they differ?”Budget-constrained“What is the best customer support and helpdesk platform for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating a customer support and helpdesk platform. What should we look at?”Negative“Which customer support and helpdesk platforms should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5Zendesk Support SuiteZendesk Support SuiteHeldZendesk Support SuiteFreshdeskagainst: ServiceNowno first choiceagainst: Help Scout, Kayako, Kustomer, Salesforce Service Cloud, ServiceNow, Zendesk Support Suite
Three alternatives
Freshdesk, Pylon, TeamSupportThree alternatives
Kustomer, Salesforce Service Cloud, ServiceNow Customer Service ManagementSix alternatives
Freshdesk, Intercom, Jira Service Management, Kustomer, Salesforce Service Cloud, ServiceNowThree alternatives
HelpSpot, Helply, Zendesk Support SuiteGPT-5.4 miniZendesk Support SuiteSalesforce Service Cloud, ServiceNow Customer Service ManagementChangedZendesk Support SuiteZendesk Support Suiteagainst: Salesforce Service Cloudno first choiceagainst: Spiceworks Help Desk
Two alternatives
Salesforce Service Cloud, ServiceNowOne alternative
Zendesk Support SuiteFive alternatives
Freshdesk, HubSpot Service Hub, Intercom, Salesforce Service Cloud, ServiceNow Customer Service ManagementOne alternative
ServiceNow Customer Service ManagementGemini 3.5 FlashSalesforce Service CloudSalesforce Service CloudHeldSalesforce Service Cloud, Zendesk Support SuiteJira Service Managementagainst: HubSpot Service Hub, Intercom, Salesforce Service Cloud, Zendesk Support SuiteZendesk Support Suiteagainst: Crisp, Freshdesk, Front, Groove, Help Scout, Hiver, Missive, Request Tracker, Salesforce Service Cloud, Tidio, Zendesk Support Suite, osTicket
Four alternatives
Freshdesk, HubSpot Service Hub, Jira Service Management, Zendesk Support SuiteFour alternatives
Freshdesk, Jira Service Management, ServiceNow Customer Service Management, Zendesk Enterprise SuiteThree alternatives
Freshdesk, Intercom, ServiceNow Customer Service ManagementThree alternatives
Freshdesk, Freshservice, ZammadFive alternatives
Freshdesk, Freshservice, Jira Service Management, Salesforce Service Cloud, ServiceNowPerplexity SonarZendesk Support SuiteZendesk Support SuiteHeldZendesk Support SuiteFreshdeskno first choiceagainst: Freshdesk, HESK, HubSpot Service Hub, Intercom, Salesforce Service Cloud, Spiceworks Help Desk, Zendesk Support Suite, Zoho Desk, osTicket
Seven alternatives
ClearFeed, Freshdesk, Front, Intercom, Pylon, Salesforce Service Cloud, ServiceNowFour alternatives
Front, Intercom, Salesforce Service Cloud, ServiceNow Customer Service ManagementSix alternatives
Freshdesk, Intercom, Jira Service Management, Salesforce Service Cloud, ServiceNow Customer Service Management, Zoho DeskThree alternatives
Salesforce Service Cloud, ServiceNow Customer Service Management, Zendesk Support SuiteGrok 4.20Salesforce Service Cloudagainst: Freshdesk, HubSpot Service Hub, Intercom, Jira Service Management, ServiceNowZendesk Support SuiteChangedagainst: HubSpot Service Hub, ServiceNowZendesk Support Suiteagainst: Help Scout, IntercomZendesk Support Suiteagainst: Intercom, ServiceNowFreshdesk, Freshservice, Zendesk Support Suiteagainst: HubSpot Service Hub, Intercomagainst: Freshdesk, Gorgias, Help Scout, Intercom, Zendesk Support Suite, Zoho Desk
Two alternatives
TeamSupport, Zendesk Support SuiteThree alternatives
Freshdesk, Intercom, Salesforce Service CloudFive alternatives
Freshdesk, Freshservice, Salesforce Service Cloud, ServiceNow, Zoho DeskThree alternatives
Freshdesk, Salesforce Service Cloud, Zoho DeskFour alternatives
Jira Service Management, Salesforce Service Cloud, ServiceNow Customer Service Management, Zoho DeskMistral SmallFront, SupportbenchSalesforce Service CloudChangedSalesforce Service Cloud, ServiceNow, Zendesk Support SuiteZendesk Support Suiteno first choiceagainst: Zendesk Support Suiteagainst: Freshdesk, Intercom, Kayako, LiveAgent
Three alternatives
Salesforce Service Cloud, TeamSupport, Zendesk Support SuiteFour alternatives
Freshdesk, Microsoft Dynamics 365 Customer Service, ServiceNow Customer Service Management, Zendesk SunshineFour alternatives
Ada CX, Freshservice, Jira Service Management, MoveworksFive alternatives
Freshdesk, Jira Service Management, Microsoft Dynamics 365 Customer Service, Salesforce Service Cloud, ServiceNowDeepSeek V4 FlashSalesforce Service Cloud, TeamSupport, Zendesk Support SuiteZendesk Support SuiteChangedSalesforce Service Cloud, Zendesk Support SuiteZendesk Support Suiteagainst: Salesforce Service Cloud, ServiceNow Customer Service ManagementZendesk Support Suiteagainst: Intercom, Salesforce Service Cloud, ServiceNow Customer Service Managementagainst: Ada, Bitrix24, Decagon, Freshdesk, Sierra, Zendesk Support Suite, Zoho Desk
Four alternatives
HubSpot Service Hub, Intercom, Microsoft Dynamics 365 Customer Service, SupportbenchThree alternatives
Freshdesk, Salesforce Agentforce, ServiceNow Customer Service ManagementSix alternatives
Freshdesk, HubSpot Service Hub, Intercom, Jira Service Management, ServiceNow Customer Service Management, Zoho DeskOne alternative
FreshdeskOne alternative
FreshdeskLlama 4 MaverickZendesk Support SuiteJira Service Management, Salesforce Service Cloud, Zendesk Support SuiteChangedno first choiceBoldDeskno first choiceagainst: Freshdesk, Intercom, Zendesk Support Suite
Three alternatives
Front, HubSpot Service Hub, Salesforce Service CloudFour alternatives
Freshdesk, Salesforce Service Cloud, Zendesk Support Suite, Zoho DeskQwen 3.7 FlashSalesforce Service Cloud, Zendesk Support SuiteZendesk Support SuiteChangedZendesk Support SuiteFreshserviceagainst: Zendesk Support SuiteZendesk Support Suiteagainst: Gorgias, Kayako, ServiceNow, Zendesk Support Suite
Two alternatives
Intercom, Microsoft Dynamics 365 Customer ServiceFour alternatives
Freshdesk, Intercom, Microsoft Dynamics 365 Customer Service, Salesforce Service CloudFive alternatives
Freshdesk, Intercom, Jira Service Management, Salesforce Service Cloud, ServiceNowTwo alternatives
Jira Service Management, ServiceNowFour alternatives
Freshdesk, Jira Service Management, Salesforce Service Cloud, ServiceNow Customer Service ManagementKimi K2Zendesk Support SuiteZendesk Support SuiteHeldZendesk Support SuiteJira Service Managementagainst: Freshdesk, Helpable, Salesforce Service Cloud, ServiceNow, SolarWinds Web Help Desk, Zendesk Support SuiteFreshdesk, Freshservice, Zendesk Support Suiteagainst: BoldDesk, HelpDesk by LiveChat, Supportbenchagainst: Aircall, Amazon Connect, Gorgias, Zendesk Support Suite
Five alternatives
Freshdesk, Front, Salesforce Service Cloud, Supportbench, TeamSupportFour alternatives
Freshdesk, Jira Service Management, Salesforce Service Cloud, ServiceNowFour alternatives
Freshdesk, Jira Service Management, Salesforce Service Cloud, ServiceNow Customer Service ManagementOne alternative
Help ScoutOne alternative
ServiceNowGLM 4.7 FlashXZendesk Support Suiteagainst: HubSpot Service HubFreshdesk, Zendesk Support SuiteChangedagainst: GorgiasZendesk Support SuiteZendesk Support Suiteagainst: Salesforce Service Cloud, ServiceNowno first choiceagainst: Freshdesk, Gladly, Gorgias, HelpDesk by LiveChat, Salesforce Service Cloud, Zendesk Support Suite, Zoho Desk
Four alternatives
Freshdesk, Intercom, Salesforce Service Cloud, ServiceNowTwo alternatives
Intercom, Salesforce Service CloudFour alternatives
Freshdesk, Intercom, Salesforce Service Cloud, ServiceNowOne alternative
FreshdeskMiniMax M2.5Zendesk Support SuiteSalesforce Service CloudChangedagainst: ServiceNow Customer Service ManagementSalesforce Service Cloud, Zendesk Support SuiteHaloITSMagainst: ServiceNow, Zendesk Support SuiteFreshdesk, Freshservice, Zendesk Support Suiteagainst: Mojo Helpdesk, ServiceNowagainst: Freshdesk, Kayako, Zendesk Support Suite
Nine alternatives
Freshdesk, HubSpot Service Hub, Jira Service Management, Microsoft Dynamics 365 Customer Service, Salesforce Service Cloud, ServiceNow Customer Service Management, Supportbench, TeamSupport, Zoho DeskThree alternatives
Freshdesk, Microsoft Dynamics 365 Customer Service, Zendesk Support SuiteThree alternatives
Freshdesk, HubSpot Service Hub, RingCentral EventsTwo alternatives
Freshdesk, HelpSpotTwo alternatives
HelpDesk by LiveChat, IntercomGPT-6 LunaSalesforce Service Cloud, Zendesk Support SuiteZendesk Support SuiteChangedZendesk Support SuiteJira Service ManagementZendesk Support Suiteagainst: Front, Gorgias, Help Scout, Jira Service Management Data Center, Zendesk Support Suite
Two alternatives
Pylon, ServiceNow Customer Service ManagementFour alternatives
Jira Service Management, Salesforce Service Cloud, ServiceNow Customer Service Management, ServiceNow ITSMEight alternatives
Freshworks Freshdesk Omni, Genesys Cloud CX, Intercom, Microsoft Dynamics 365 Customer Service, NICE CXone, Oracle Fusion Cloud Service, Salesforce Service Cloud, ServiceNow Customer Service ManagementOne alternative
FreshdeskFour alternatives
Intercom, Jira Service Management, Salesforce Service Cloud, ServiceNowMuse Glimmer 30BTeamSupportAgentforce Service, formerly Salesforce Service Cloud, Zendesk Support SuiteChangedZendesk Support SuiteZendesk Support Suiteagainst: ServiceNowno first choiceagainst: Freshdesk, LiveChat, Salesforce Service Cloud, Zendesk Support Suite, Zoho Desk
Five alternatives
Agentforce Service, formerly Salesforce Service Cloud, Pylon, Supportbench, Thena, Zendesk Support SuiteSix alternatives
Freshdesk, Freshservice, Jira Service Management, Pylon, ServiceNow, SupportbenchFive alternatives
Agentforce Service, formerly Salesforce Service Cloud, Freshdesk, Jira Service Management, ServiceNow, Zoho DeskOne alternative
HelpDesk by LiveChatBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 14:56 | yes | 10 | 9 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 09:48 | yes | 3 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 10:33 | no | 0 | 15 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 16:37 | yes | 10 | 4 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:33 | yes | 5 | 12 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 14:54 | yes | 5 | 6 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 11:00 | yes | 21 | 34 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 08:39 | yes | 5 | 3 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 09:38 | no | 0 | 24 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 09:56 | yes | 9 | 18 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 11:15 | yes | 15 | 33 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 16:00 | yes | 5 | 95 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 17:33 | yes | 4 | 14 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 12:56 | yes | 19 | 27 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 13:58 | yes | 10 | 8 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 13:13 | yes | 4 | 6 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 17:08 | no | 0 | 17 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 15:19 | yes | 10 | 4 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:14 | yes | 5 | 13 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 10:31 | no | 0 | 6 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 13:44 | yes | 25 | 29 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 17:19 | yes | 5 | 3 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 11:50 | no | 0 | 30 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 08:46 | yes | 15 | 66 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 10:53 | yes | 9 | 26 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 11:38 | no | 0 | 16 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 16:59 | yes | 4 | 16 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 16:34 | yes | 15 | 22 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 11:03 | yes | 16 | 14 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 12:13 | yes | 5 | 8 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 10:11 | no | 0 | 20 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 12:15 | yes | 10 | 7 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 17:32 | yes | 5 | 16 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 13:02 | yes | 5 | 7 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 14:27 | yes | 25 | 36 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 09:58 | yes | 5 | 3 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 09:14 | yes | 10 | 39 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 13:58 | yes | 15 | 39 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 16:27 | yes | 25 | 39 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 11:56 | yes | 10 | 27 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 11:04 | yes | 9 | 26 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 16:57 | yes | 13 | 28 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 13:45 | yes | 18 | 9 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 10:59 | yes | 5 | 9 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 11:04 | no | 0 | 17 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 12:08 | yes | 10 | 4 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:58 | yes | 19 | 19 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 10:45 | yes | 5 | 5 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 08:57 | yes | 25 | 21 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 10:59 | yes | 5 | 3 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 10:16 | yes | 10 | 75 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 10:45 | yes | 25 | 34 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 12:18 | yes | 24 | 69 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 15:12 | yes | 25 | 113 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 17:23 | yes | 2 | 15 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 12:30 | yes | 14 | 30 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 09:12 | yes | 19 | 14 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 08:53 | yes | 3 | 9 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 10:00 | no | 0 | 17 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 15:38 | yes | 10 | 9 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:37 | yes | 15 | 20 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 11:47 | no | 0 | 8 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 15:46 | yes | 22 | 34 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 09:43 | yes | 5 | 4 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 10:00 | yes | 15 | 35 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 13:25 | yes | 18 | 63 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 11:16 | yes | 15 | 46 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 10:41 | yes | 10 | 31 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 10:05 | yes | 2 | 25 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 14:42 | yes | 14 | 26 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 12:36 | yes | 18 | 10 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 10:31 | yes | 3 | 6 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 17:00 | no | 0 | 20 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 10:03 | yes | 10 | 6 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:15 | yes | 25 | 20 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 17:06 | yes | 5 | 6 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 09:54 | yes | 24 | 40 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 13:25 | yes | 5 | 4 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 11:32 | yes | 15 | 65 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 08:38 | yes | 24 | 28 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 16:00 | yes | 23 | 66 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 14:30 | yes | 25 | 60 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 12:56 | yes | 3 | 24 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 17:13 | yes | 24 | 31 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Atlassian read as Jira Service Management
Atlassian (Jira Service Management) read as Jira Service Management
Freshworks read as Freshdesk
Freshworks (Freshdesk / Freshservice Enterprise) read as Freshdesk
Freshworks (Freshdesk/Freshservice) read as Freshdesk
Freshworks (Freshservice/Freshdesk Enterprise) read as Freshdesk
HubSpot read as HubSpot Service Hub
Oracle read as Oracle Service Cloud
Salesforce read as Salesforce Service Cloud
Zendesk read as Zendesk Support Suite
Zendesk (Suite / Talk / Sunshine) read as Zendesk Support Suite
Zendesk Suite read as Zendesk Support Suite
Zendesk for Customer Service read as Zendesk Support Suite
Zendesk for Service read as Zendesk Support Suite
Zendesk for Service (or Zendesk Suite) read as Zendesk Support Suite
Unresolved, counted raw
Freshworks Freshdesk Omni
Jira Service Management Data Center
Oracle Fusion Cloud Service
Robin Autonomous IT
Zendesk Enterprise Suite
Discontinued, still offered
No shut-down product was recommended here.