2 categories · RankedJira Service Management
Jira Service Management is a service management product from Atlassian for IT professionals · atlassian.com ↗
Read the same way at every company size.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Freshdesk is first at 25%.
Zendesk Support Suite is first at 37%. 0 of 14 models made it the first choice when asked directly.
Zendesk Support Suite is first at 51%.
Why models recommend it
“Best for: Tech companies where support is closely tied to engineering/product development.”Qwen 3.7 Flash · Paraphrase question · alternative
“Choose Jira Service Management if customer support must connect closely with engineering”Perplexity Sonar · Paraphrase question · alternative
“Choose JIRA Service Management if: You're an IT team already using Atlassian tools”MiniMax M2.5 · Comparative question · alternative
“Jira Service Management (Best for Software/IT Teams)”Qwen 3.7 Flash · Budget-constrained question · alternative
What gives them pause
“Be cautious about buying full-scale ITSM suites (like ServiceNow or Jira Service Management) solely for their Knowledge Base module”Qwen 3.7 Flash · Negative question · warning
“better suited to IT service management than ordinary customer support”Perplexity Sonar · Comparative question · warning
Also on the shortlist
The products named in the same answers as Jira Service Management, over the 50 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 45 | 23 | View → | |
| 44 | 5 | View → | |
| 32 | 5 | View → | |
| 29 | 0 | View → | |
| 24 | 1 | View → | |
| 23 | 1 | View → | |
| 22 | 3 | View → | |
| 21 | 1 | View → | |
| 10 | 2 | View → | |
| 8 | 0 | View → |
What the models named instead of Jira Service Management →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Jira Service Management's own site, not checked by Gane.
- For
- IT professionals
- Free plan or trial
- Get it free
- Headquarters
- Sydney, Australia
- Founded
- 2002
- Also from Atlassian
- Confluence
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 41 of the 50 answers that named Jira Service Management and are not a share of its labels.
Domains cited
111 of the 119 domain citations in answers naming Jira Service Management came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 1 | 0 | 1 | 2 |
| Grok 4.20 | 0 | 0 | 1 | 0 | 1 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 1 | 1 | 0 | 2 |
| Qwen 3.7 Flash | 0 | 2 | 0 | 1 | 3 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 1 | 0 | 1 |
| MiniMax M2.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 1 | 0 | 0 | 1 |
| Muse Glimmer 30B | 0 | 0 | 3 | 0 | 3 |