6 categories · RankedFreshdesk
Freshdesk is a customer support and helpdesk product from Freshworks, used by teams that handle customer service requests · freshworks.com ↗
Strongest at small business, contested with Zoho Desk. Ranked 3 of 77 for enterprise buyers.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Ranked first, contested: Zoho Desk has 24%.
Zendesk Support Suite is first at 37%. 2 of 14 models made it the first choice when asked directly.
Zendesk Support Suite is first at 51%.
Why models recommend it
“platforms like Freshdesk are often positioned for strong ticketing, automation, AI and reporting without the ownership burden of a large enterprise platform”Muse Glimmer 30B · Scale-constrained question · first choice
“Best Overall Value: Freshdesk offers strong ticketing, automation, AI, and reporting without the ownership burden of a large enterprise platform”Claude Haiku 4.5 · Direct question · first choice
“I'd suggest starting with Freshdesk or Intercom as they offer the best balance of features, ease of use, and pricing”MiniMax M2.5 · Direct question · first choice
“For most mid-sized B2B companies, Freshdesk or Zendesk hit the sweet spot of features, scalability, and price.”Kimi K2 · Paraphrase question · first choice
What gives them pause
“Freshdesk/Freshworks: "I've utilized several Freshworks products throughout the years... their customer support is among the worst I've ever experienced."”Muse Glimmer 30B · Negative question · warning
“"Freshdesk is rated 'Bad' with 1.5 / 5 on Trustpilot" – 412 reviews... their customer support is among the worst I've ever experienced.”Muse Glimmer 30B · Negative question · warning
“Avoid if you need Enterprise scale: Freshdesk may struggle to handle complex, multi-layered enterprise workflows.”Qwen 3.7 Flash · Negative question · warning
“Trustpilot Rating: 1.5/5 - This is a major warning sign.”Kimi K2 · Negative question · warning
Also on the shortlist
The products named in the same answers as Freshdesk, over the 340 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 188 | 57 | Compare → | |
| 141 | 12 | Compare → | |
| 134 | 20 | Compare → | |
| 127 | 3 | Compare → | |
| 125 | 15 | View → | |
| 107 | 9 | View → | |
| 66 | 17 | Compare → | |
| 45 | 19 | Compare → | |
| 45 | 0 | View → | |
| 44 | 3 | View → |
What the models named instead of Freshdesk →
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Freshdesk's own site, not checked by Gane.
- For
- CISO; security architect; privacy officer; procurement
- Free plan or trial
- Start for free
- Certifications
- ISO 27001, ISO 27701, SOC 3, SOC 2 Type II, Cyber Essentials Plus, TX-RAMP, CCPA
- Customers named
- Bahamas Government, Bangor Savings Bank
- Headquarters
- San Mateo
- Also from Freshworks
- Freshservice, Freshworks CRM, Freshworks Freddy AI, Freshworks Freddy AI Agent
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 291 of the 340 answers that named Freshdesk and are not a share of its labels.
Domains cited
740 of the 740 domain citations in answers naming Freshdesk came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 3 | 2 | 2 | 0 | 7 |
| GPT-5.4 mini | 1 | 7 | 1 | 2 | 11 |
| Gemini 3.5 Flash | 0 | 8 | 0 | 0 | 8 |
| Perplexity Sonar | 2 | 5 | 1 | 0 | 8 |
| Grok 4.20 | 0 | 8 | 3 | 0 | 11 |
| Mistral Small | 2 | 3 | 3 | 0 | 8 |
| DeepSeek V4 Flash | 1 | 7 | 1 | 1 | 10 |
| Llama 4 Maverick | 2 | 2 | 3 | 0 | 7 |
| Qwen 3.7 Flash | 2 | 4 | 0 | 2 | 8 |
| Kimi K2 | 3 | 3 | 2 | 2 | 10 |
| GLM 4.7 FlashX | 2 | 7 | 1 | 0 | 10 |
| MiniMax M2.5 | 4 | 4 | 0 | 1 | 9 |
| GPT-6 Luna | 1 | 3 | 2 | 0 | 6 |
| Muse Glimmer 30B | 2 | 5 | 4 | 2 | 13 |