2 categories · RankedFreshservice
Freshservice is an IT service management platform from Freshworks, built for IT teams · freshworks.com ↗
Read the same way at every company size.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Freshdesk is first at 25%.
Zendesk Support Suite is first at 37%. 0 of 14 models made it the first choice when asked directly.
Zendesk Support Suite is first at 51%.
Why models recommend it
“Choose Freshservice or Zoho Desk if budget and implementation speed are key factors”MiniMax M2.5 · Direct question · alternative
“Best for: Mid-size businesses specifically”GLM 4.7 FlashX · Paraphrase question · alternative
“*Jira Service Management* or *Freshservice*”Gemini 3.5 Flash · Negative question · alternative
What gives them pause
No model argued against it.
Also on the shortlist
The products named in the same answers as Freshservice, over the 21 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 17 | 5 | View → | |
| 14 | 0 | View → | |
| 10 | 1 | View → | |
| 10 | 1 | View → | |
| 10 | 1 | View → | |
| 9 | 0 | View → | |
| 8 | 0 | View → | |
| 6 | 1 | View → | |
| 5 | 0 | View → | |
| 4 | 0 | View → |
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Freshservice's own site, not checked by Gane.
- Headquarters
- San Mateo
- Also from Freshworks
- Freshdesk, Freshworks CRM, Freshworks Freddy AI, Freshworks Freddy AI Agent
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 18 of the 21 answers that named Freshservice and are not a share of its labels.
Domains cited
Fifty-one of the fifty-one domain citations in answers naming Freshservice came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 1 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 1 | 1 | 0 | 2 |
| MiniMax M2.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 1 | 0 | 1 |