Chatbots and conversational AI for support · Named, not rankedFreshworks Freddy AI Agent
Freshworks Freddy AI Agent is a chatbot and conversational AI product from Freshworks for customer support · freshworks.com ↗
Named, too few times to rank.
A product needs 10 labels in a category before a share is stated. Freshworks Freddy AI Agent has 5.
Why models recommend it
“Freshworks fits teams that want an integrated CRM/helpdesk feel without enterprise complexity or cost.”Kimi K2 · Comparative question · alternative
“Makes sense when your team already operates in Freshworks.”Muse Glimmer 30B · Comparative question · alternative
“Best value for SMBs looking for ease of use”Gemini 3.5 Flash · Comparative question · alternative
What gives them pause
No model argued against it.
Also on the shortlist
The products named in the same answers as Freshworks Freddy AI Agent, over the 5 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 5 | 2 | View → | |
| 4 | 0 | View → | |
| 4 | 0 | View → | |
| 3 | 1 | View → | |
| 3 | 0 | View → | |
| 3 | 0 | View → | |
| 3 | 0 | View → | |
| 2 | 0 | View → | |
| 2 | 0 | View → | |
| 2 | 0 | View → |
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Freshworks Freddy AI Agent's own site, not checked by Gane.
- For
- customer support teams
- Free plan or trial
- Start for free
- Integrations
- 50
- Customers named
- PhonePe, Hobbycraft
- Headquarters
- San Mateo
- Also from Freshworks
- Freshdesk, Freshservice, Freshworks CRM, Freshworks Freddy AI
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 4 of the 5 answers that named Freshworks Freddy AI Agent and are not a share of its labels.
Domains cited
Eighteen of the eighteen domain citations in answers naming Freshworks Freddy AI Agent came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 1 | 0 | 0 | 1 |
| Perplexity Sonar | 0 | 0 | 1 | 0 | 1 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 1 | 0 | 0 | 1 |