2 categories · RankedLivePerson
LivePerson is a conversational AI and messaging platform that combines chatbots with human live chat for customer support · liveperson.com ↗
Read the same way at every company size.
The standing depends on who is buying. Every model is asked the same questions for each company size.
No model named it for this buyer.
Intercom Fin AI Agent is first at 52%.
Intercom Fin AI Agent is first at 25%.
Why models recommend it
“Choose LivePerson for complex, high-volume enterprise conversations.”Perplexity Sonar · Comparative question · alternative
What gives them pause
“Legacy Platforms (LivePerson, Bold360, Helpshift) - These are considered outdated "legacy" systems”Kimi K2 · Negative question · warning
“LivePerson is robust but typically slower to implement and more complex than newer AI-native platforms.”Kimi K2 · Comparative question · warning
“Very high costs (including steep implementation), resource-heavy setup”Grok 4.20 · Negative question · warning
“Frequently named in CIPA litigation... Complex implementation”Kimi K2 · Negative question · warning
Also on the shortlist
The products named in the same answers as LivePerson, over the 51 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 27 | 6 | View → | |
| 23 | 11 | View → | |
| 21 | 0 | View → | |
| 15 | 4 | View → | |
| 14 | 4 | View → | |
| 12 | 3 | View → | |
| 10 | 2 | View → | |
| 10 | 1 | View → | |
| 9 | 1 | View → | |
| 9 | 0 | View → |
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on LivePerson's own site, not checked by Gane.
- For
- Business
- Price stated
- Simple pricing. Minimal add-ons. No service fees.
- Certifications
- GDPR, HIPAA, PCI DSS, HITRUST, SOC 2 Type II, ISO 27001
- Customers named
- CarGurus, Mouser, Talkmobile, Getnet, Capitec, PMI, Najm, Zurich UK
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 48 of the 51 answers that named LivePerson and are not a share of its labels.
Domains cited
142 of the 142 domain citations in answers naming LivePerson came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 1 | 0 | 0 | 1 |
| Grok 4.20 | 0 | 0 | 1 | 1 | 2 |
| Mistral Small | 0 | 0 | 2 | 0 | 2 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 3 | 3 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 1 | 0 | 1 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 213 | 3 | 2026-08-18 | Social media | |
| Report or ebook | 88 | 0 | 2026-04-16 | ||
| Webinar or virtual event | 71 | 2 | 2026-08-19 | ||
| Glossary or explainer | 67 | 0 | 2025-08-26 | ||
| Case study | 47 | 0 | 2025-05-19 | ||
| News or press | 42 | 0 | 2025-08-18 | CRM | |
| Conference or event | 11 | 0 | 2025-10-10 | ||
| Template or tool | 6 | 0 | 2023-02-27 | ||
| Comparison | 2 | 0 | 2023-08-28 |
Most recent
- 2026-08-19Cost centre to growth engine webinar webinar or virtual event
- 2026-08-18Best contact center copilot blog
- 2026-08-01What high performing brands get right webinar or virtual event
- 2026-07-16Cx growth engine blog
- 2026-07-02Blog 4 reasons why ai pilots fail in cx blog
- 2026-06-17Ai assurance gap webinar or virtual event
How it is countedHide how it is counted
Every page liveperson.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.