Conversational marketing platforms
Asked as “conversational marketing platform”, and as “website chat for converting B2B visitors into pipeline”, on behalf of a mid-market B2B company. 56 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each. Added to the November 2026 Edition.
Standing · first-choice share
25%
Contested · Tidio 20%
25Qualified20Tidio16Intercom39others
25% of first choices, contested.
Since October 2026↗new leaderNew leader since October 2026: Qualified (25%) replaces Tidio (13% then, 20% now), 5 points clear, inside the 11-point floor.Qualified leads at 25%, replacing Tidio, which led at 13% and stands at 20% now: 5 points clear, inside the floor, so the swap reads as unsettled.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Tidio27%Contested▼−6Since October 2026: 33% → 27%, −6 points. Inside the 11-point floor: within noise.Standing →Mid-market
Qualified25%Contested↗new leaderNew leader since October 2026: Qualified (25%) replaces Tidio (13% then, 20% now), 5 points clear, inside the 11-point floor.This pageEnterpriseQualified47%Clear leader▲+3Since October 2026: 44% → 47%, +3 points. Inside the 11-point floor: within noise.Standing →
Tidio27%Contested▼−6Since October 2026: 33% → 27%, −6 points. Inside the 11-point floor: within noise.Standing →Mid-marketQualified25%Contested↗new leaderNew leader since October 2026: Qualified (25%) replaces Tidio (13% then, 20% now), 5 points clear, inside the 11-point floor.This pageEnterpriseQualified47%Clear leader▲+3Since October 2026: 44% → 47%, +3 points. Inside the 11-point floor: within noise.Standing →The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a mid-market B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01Qualified25%2%47accepted challenger▲+17Since October 2026: 8% → 25%, +17 points. Past the 11-point floor: movement.8% → 25%
Qualified25%2%47accepted challenger▲+17Since October 2026: 8% → 25%, +17 points. Past the 11-point floor: movement.8% → 25%02Tidio20%12%40accepted challenger▲+7Since October 2026: 13% → 20%, +7 points. Inside the 11-point floor: within noise.13% → 20%
Tidio20%12%40accepted challenger▲+7Since October 2026: 13% → 20%, +7 points. Inside the 11-point floor: within noise.13% → 20%03
Intercom16%18%56accepted challenger▲+5Since October 2026: 11% → 16%, +5 points. Inside the 11-point floor: within noise.11% → 16%
Intercom16%18%56accepted challenger▲+5Since October 2026: 11% → 16%, +5 points. Inside the 11-point floor: within noise.11% → 16%04
Drift12%49%59criticized challenger▲+3Since October 2026: 9% → 12%, +3 points. Inside the 11-point floor: within noise.9% → 12%
Drift12%49%59criticized challenger▲+3Since October 2026: 9% → 12%, +3 points. Inside the 11-point floor: within noise.9% → 12%05
HubSpot Conversations7%0%21accepted challenger▼−1Since October 2026: 8% → 7%, −1 point. Inside the 11-point floor: within noise.8% → 7%
HubSpot Conversations7%0%21accepted challenger▼−1Since October 2026: 8% → 7%, −1 point. Inside the 11-point floor: within noise.8% → 7%06
HubSpot Marketing Hub2%0%20accepted challenger▼−4Since October 2026: 6% → 2%, −4 points. Inside the 11-point floor: within noise.6% → 2%
HubSpot Marketing Hub2%0%20accepted challenger▼−4Since October 2026: 6% → 2%, −4 points. Inside the 11-point floor: within noise.6% → 2%Show the two products at 0%, ordered by negative rate
07
ManyChat0%17%18accepted challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%
ManyChat0%17%18accepted challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%08
ActiveCampaign0%10%10accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
ActiveCampaign0%10%10accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
For buyers
All fifteen head-to-head pages: the top six products, each against each
Qualified vs HubSpot ConversationsQualified vs HubSpot Marketing HubTidio vs IntercomTidio vs DriftTidio vs HubSpot ConversationsTidio vs HubSpot Marketing HubIntercom vs DriftIntercom vs HubSpot ConversationsIntercom vs HubSpot Marketing HubDrift vs HubSpot ConversationsDrift vs HubSpot Marketing HubHubSpot Conversations vs HubSpot Marketing Hub
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
0102030405060708Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative40%
Key
01Qualified25%
Qualified25%02Tidio20%
Tidio20%03Intercom16%
Intercom16%04Drift12%
Drift12%05HubSpot Conversations7%
HubSpot Conversations7%06HubSpot Marketing Hub2%
HubSpot Marketing Hub2%07ManyChat0%
ManyChat0%08ActiveCampaign0%
ActiveCampaign0%What they warned about
Three of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Perplexity Sonar, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, MiniMax M2.5, GPT-6 Luna and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Drift49%
29 of 59 labels negative · 14 of 14 models · 13 hard negative
“Drift is being sunset/wound down following its acquisition by Salesloft... This makes Drift a risky choice for new investments” Mistral Small, negative prompt
Intercom18%
10 of 56 labels negative · 8 of 14 models · 2 hard negative
“Avoid enterprise-level platforms like Intercom or Drift (now owned by Salesloft), which get expensive quickly” Gemini 3.5 Flash, budget prompt
Tidio12%
5 of 40 labels negative · 4 of 14 models
“Reasonable for small businesses and basic chat, but be cautious if you expect complex B2B qualification” Perplexity Sonar, negative prompt
Yellow.ai100%
3 of 3 labels negative · 3 of 14 models · 1 hard negative
“Why to avoid: - Atrocious support - extremely difficult to contact” GLM 4.7 FlashX, negative prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
76 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 853 links across 263 sites, every framing counted. Ranked by the number of answers carrying the site or page. 10 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
46 answers · 74 citations · 12 models
vendor site · Software Advice31 answers · 42 citations · 10 models
vendor site · Capterra27 answers · 40 citations · 9 models
25 answers · 25 citations · 9 models
vendor site · Storylane22 answers · 23 citations · 9 models
vendor site · Wonderchat14 answers · 24 citations · 9 models
vendor site · 1mind14 answers · 15 citations · 7 models
vendor site · GetApp13 answers · 18 citations · 8 models
vendor site · CloudTalk13 answers · 13 citations · 7 models
vendor site · Guideflow13 answers · 13 citations · 6 models
13 answers · 13 citations · 8 models
vendor site · MarketBetter12 answers · 20 citations · 7 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
30 answers · 10 models
25 answers · 9 models
25 answers · 9 models
19 answers · 8 models
13 answers · 7 models
13 answers · 6 models
12 answers · 7 models
11 answers · 6 models
11 answers · 8 models
9 answers · 6 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “conversational marketing platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Qualified qualified.com | 25% | 127 | 60,500 | 557,262 | 24,264 | $23 | 17 | 1 |
| Tidio tidio.com | 20% | 236 | 6,600 | 102 | 79,128 | 64 | ||
| Intercom intercom.com | 16% | 392 | 33,100 | 7,165 | 64,348 | $3,304 | 120 | |
| Salesloft drift.com Drift 12% | 12% | 219 | 201,000 | 63,085 | 33,917 | |||
| HubSpot parent site HubSpot Conversations 7%, HubSpot Marketing Hub 2%, HubSpot Chat 2%, HubSpot Live Chat 2% | 12% | 991 | 368,000 | 9,776 | ||||
| Warmly warmly.ai | 4% | 74 | 4,400 | 805 | 13,997 | 0 | ||
| Customers.ai customer.io | 4% | 12 | 15,750 | $6,920 | 112 | |||
| Freshchat | 2% | 1,300 | 38 | |||||
| Smartsupp smartsupp.com | 2% | 17 | 480 | 19 | 862 | 1 | ||
| HubSpot Conversations Hub | 2% |
Google's top ten for the one searches hold 9 sites; 1 of them are among the sites the models cited here (g2.com). The first result for “conversational marketing platform” is qualified.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best conversational marketing platform for a mid-market B2B company?”Paraphrase“Which website chat for converting B2B visitors into pipeline would you recommend to a mid-sized B2B company?”Comparative“What are the top conversational marketing platforms and how do they differ?”Budget-constrained“What is the best conversational marketing platform for a company with a limited budget?”Scale-constrained“We are a 500 person company evaluating a conversational marketing platform. What should we look at?”Negative“Which conversational marketing platforms should I avoid or be cautious about?”
Claude Haiku 4.5HubSpot Conversations, IntercomFreshchat, HubSpot Marketing HubChangedno first choiceTidiono first choiceagainst: Drift, Intercom, Landbot
Three alternatives
Freshdesk's Freshchat, Knock, QualifiedTwo alternatives
Drift, WarmlyThree alternatives
Drift, Intercom, QualifiedFive alternatives
Crisp, Customers.ai, Olark, Wonderchat, tawk.toGPT-5.4 miniHubSpot ConversationsQualifiedChangedagainst: DriftQualifiedTidioagainst: tawk.tono first choicenothing named
Three alternatives
Drift, Intercom, QualifiedOne alternative
IntercomFour alternatives
Customer.io, Drift, HubSpot Conversations, IntercomTwo alternatives
HubSpot Marketing Hub, ManyChatGemini 3.5 FlashQualifiedQualifiedHeldagainst: Tidio, Zendesk ChatDrift, QualifiedTidioagainst: Drift, Intercomno first choiceagainst: Chatfuel, Drift, Intercom, ManyChat
Four alternatives
Drift, HubSpot Conversations, Intercom, ZoomInfo ChatThree alternatives
Drift, HubSpot Conversational Marketing, IntercomFour alternatives
Gorgias, HubSpot Conversations, Intercom, ManyChatThree alternatives
Crisp, HubSpot Sales Hub, ManyChatPerplexity SonarHubSpot Conversationsagainst: DriftQualifiedChangedagainst: DriftHubSpot ConversationsTidiono first choiceagainst: Crisp, Drift, Intercom, Landbot, ManyChat, Tidio
Three alternatives
Conversica, Intercom, QualifiedThree alternatives
HubSpot Chat, Intercom, ZoomInfo ChatSix alternatives
Conversica, Intercom, LivePerson, ManyChat, Qualified, TidioFour alternatives
Chatfuel, HubSpot Conversations, ManyChat, SmartsuppGrok 4.20Intercomagainst: DriftIntercomHeldagainst: DriftDrift, QualifiedTidioDriftagainst: Adobe, Conversica, Oracle, Yellow.aiagainst: Birdeye, Chatfuel, Clepher, Drift, Emotive, Engati, LivePerson, ManyChat, WATI
Six alternatives
Chili Piper, HubSpot Conversational Tools, Landbot, Qualified, Tidio, WarmlyFour alternatives
ChatBot.com, HubSpot Marketing Hub, Qualified, WonderchatThree alternatives
HubSpot Marketing Hub, Intercom, TidioTwo alternatives
HubSpot Conversations, ManyChatFour alternatives
HubSpot Conversational Tools, Intercom, ManyChat, Zendesk ChatMistral SmallIntercomDrift, IntercomChangedno first choiceCustomers.ai, Tidiono first choiceagainst: Drift, Intercom
Three alternatives
ActiveCampaign, HubSpot Marketing Hub, QualifiedTwo alternatives
HubSpot Chatbot Builder, WonderchatOne alternative
TypeformDeepSeek V4 FlashQualifiedagainst: DriftHubSpot ChatChangedagainst: IntercomIntercom, Qualifiedagainst: DriftTidioIntercomagainst: Driftagainst: ActiveChat.ai, Air.ai, Character.AI, Drift, WooSender, Yellow.ai
Two alternatives
HubSpot Conversations, IntercomTwo alternatives
1mind, QualifiedFive alternatives
ActiveCampaign, ChatBot.com, HubSpot Marketing Hub, Podium, TidioTwo alternatives
Freshchat, ManyChatTwo alternatives
HubSpot Conversations, QualifiedLlama 4 MaverickQualifiedDrift, IntercomChangedno first choiceCustomers.ai, Pendula, Qualifiedno first choiceagainst: Drift, Warmly
One alternative
IntercomThree alternatives
HubSpot Marketing Hub, Smartsupp, TidioQwen 3.7 FlashIntercom, Qualifiedagainst: DriftDriftChangedIntercomagainst: DriftHubSpot Conversations HubDriftagainst: 360dialog, Drift, Intercom, Twilio, Vonage
One alternative
MarketBetterFive alternatives
HubSpot ChatSpot, Intercom, LiveChat, Salesloft Conversations, TidioFour alternatives
ManyChat, Podium, Qualified, TidioFive alternatives
Salesmsg, Systeme.io, Tidio, Typeform, WATIThree alternatives
Conversica, HubSpot Marketing Hub, QualifiedKimi K2Warmlyagainst: Drift, TidioHubSpot Live ChatChangedagainst: QualifiedDrift, Qualifiedagainst: ActiveCampaignTidioagainst: Drift, IntercomIntercom, Qualifiedagainst: Landbot, Tidioagainst: Drift, Intercom, LivePerson
Three alternatives
HubSpot Chatbot, Intercom, QualifiedFour alternatives
Drift, Freshchat, Intercom, TidioThree alternatives
HubSpot Marketing Hub, Intercom, TidioTwo alternatives
Crisp, tawk.toThree alternatives
HubSpot Conversations, MarketBetter, WyseraGLM 4.7 FlashXQualifiedagainst: DriftQualifiedHeldagainst: Crisp, TidioDriftagainst: Zendesk ChatTidioagainst: WATIno first choiceagainst: Birdeye, ChatBot.com, Microsoft Copilot Studio, Podium, Replika, WATI, Yellow.ai
Five alternatives
ActiveCampaign, Birdeye, HubSpot Marketing Hub, Intercom, Zoho SalesIQOne alternative
Intercom Fin for SalesFive alternatives
HubSpot Conversations, Intercom, Salesforce, Salesloft Chat Agents, TidioThree alternatives
ManyChat, SendPulse, TypebotMiniMax M2.5Qualified, Warmlyagainst: Drift, IntercomDriftChangedDrift, QualifiedSmartsuppno first choicenothing named
One alternative
ConversicaThree alternatives
HubSpot Conversations, Intercom, NutshellThree alternatives
ActiveCampaign, HubSpot Marketing Hub, IntercomTwo alternatives
Sender, TypeformGPT-6 LunaHubSpot Conversationsagainst: DriftQualifiedChangedagainst: Driftno first choiceagainst: DriftTidiono first choiceagainst: Drift
One alternative
QualifiedOne alternative
HubSpot ChatSix alternatives
HubSpot Conversations, Intercom, ManyChat, Qualified, Respond.io, TidioTwo alternatives
HubSpot Conversations, ManyChatMuse Glimmer 30BQualifiedagainst: DriftDriftChangedDriftTidiono first choiceagainst: 360dialog, Adzi.ai, Respond.io, Voogy, WOZTELL, Wati wati.io
Four alternatives
HubSpot Chatbot, Intercom, MarketBetter, WarmlyFour alternatives
HubSpot Breeze Customer Agent, HubSpot Live Chat, Intercom, QualifiedNine alternatives
ActiveCampaign, Conversica, HubSpot Marketing Hub, Intercom, LiveChat, Qualified, Tidio, Zendesk Chat, Zendesk MessagingFive alternatives
Crisp, HubSpot Marketing Hub, ManyChat, MobileMonkey, UChatBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 08:54 | yes | 10 | 8 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 10:53 | yes | 3 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 13:05 | no | 0 | 14 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 08:54 | yes | 10 | 4 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:34 | yes | 14 | 14 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 17:30 | yes | 5 | 5 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 08:50 | yes | 20 | 17 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 08:37 | yes | 5 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 14:14 | yes | 10 | 19 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 11:40 | yes | 14 | 58 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 10:58 | yes | 21 | 72 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 15:39 | yes | 14 | 31 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 09:58 | yes | 3 | 15 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 09:38 | yes | 10 | 22 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 16:59 | yes | 9 | 8 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 10:39 | yes | 4 | 9 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 11:18 | no | 0 | 25 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 15:45 | yes | 10 | 4 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:17 | yes | 10 | 11 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 08:57 | yes | 5 | 5 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 09:44 | yes | 25 | 25 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 14:13 | yes | 5 | 3 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 13:40 | yes | 5 | 16 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 08:51 | yes | 14 | 19 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 12:29 | yes | 25 | 159 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 16:55 | yes | 5 | 30 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 16:35 | yes | 4 | 14 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 15:02 | yes | 14 | 18 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 09:21 | yes | 10 | 7 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 16:43 | yes | 3 | 16 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 10:15 | no | 0 | 15 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 11:07 | yes | 10 | 6 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:11 | yes | 5 | 15 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 12:50 | yes | 5 | 7 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 17:12 | yes | 21 | 62 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 14:48 | yes | 5 | 3 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 09:25 | yes | 10 | 37 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 11:26 | yes | 15 | 30 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 15:37 | yes | 25 | 55 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 16:02 | yes | 15 | 37 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 09:12 | yes | 7 | 22 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 08:52 | yes | 15 | 28 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 09:37 | yes | 10 | 8 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:42 | yes | 3 | 5 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 15:35 | yes | 9 | 20 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 13:21 | yes | 10 | 3 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 17:18 | yes | 10 | 8 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 16:26 | yes | 5 | 4 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 08:42 | yes | 20 | 25 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 14:25 | yes | 5 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 10:05 | yes | 9 | 23 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 13:10 | yes | 15 | 24 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 12:36 | yes | 14 | 66 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 17:15 | yes | 5 | 18 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 12:53 | yes | 2 | 8 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 14:41 | yes | 14 | 19 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 15:43 | no | 0 | 6 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 10:30 | no | 0 | 6 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 09:48 | no | 0 | 18 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 11:07 | yes | 10 | 8 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:40 | yes | 5 | 15 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 15:44 | no | 0 | 4 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 14:07 | yes | 25 | 36 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 14:18 | yes | 5 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 11:08 | yes | 5 | 21 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 14:10 | yes | 25 | 35 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 15:30 | yes | 14 | 32 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 16:25 | yes | 9 | 27 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 16:22 | yes | 2 | 18 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 08:43 | yes | 14 | 19 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 12:16 | yes | 18 | 13 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:47 | yes | 3 | 7 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 11:06 | yes | 10 | 20 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 09:08 | yes | 10 | 4 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:26 | yes | 15 | 13 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 09:43 | yes | 5 | 4 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 12:45 | yes | 25 | 22 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 14:31 | yes | 8 | 4 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 15:11 | yes | 20 | 65 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 11:36 | yes | 24 | 38 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 13:16 | yes | 23 | 25 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 08:57 | no | 0 | 14 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 09:36 | yes | 2 | 14 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 10:46 | yes | 25 | 30 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
HubSpot read as HubSpot Conversations
HubSpot (Conversations & Service Hub) read as HubSpot Conversations
HubSpot (Free Tier) read as HubSpot Conversations
Storylane read as Storylane RepX
Zendesk read as Zendesk Chat
Unresolved, counted raw
ActiveChat.ai
Adobe
Adzi.ai
Freshdesk's Freshchat
HubSpot ChatSpot (via HubSpot Conversations)
HubSpot Conversational Marketing (Sales / Service Hub)
HubSpot Conversations Hub
Intercom Fin for Sales
Oracle
Pendula
Salesforce
Salesloft Chat Agents
Saleswhale
TruChat
TrulChat
Twilio
Verloop
Voogy
WOZTELL
Wati wati.io
WooSender
Wysera
Discontinued, still offered
No shut-down product was recommended here.