Conversational marketing platforms for enterprise buyers
Asked as “conversational marketing platform”, and as “website chat for converting B2B visitors into pipeline”, on behalf of an enterprise B2B company. 47 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each. Added to the November 2026 Edition.
Standing · first-choice share
47%
Clear leader
47Qualified15Drift04Conversica34others
47% of first choices, clear leader.
Since October 2026▲+3Since October 2026: 44% → 47%, +3 points. Inside the 11-point floor: within noise.Qualified held the lead, +3 points on 44%, inside the 11-point floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Tidio27%Contested▼−6Since October 2026: 33% → 27%, −6 points. Inside the 11-point floor: within noise.Standing →Mid-market
Qualified25%Contested↗new leaderNew leader since October 2026: Qualified (25%) replaces Tidio (13% then, 20% now), 5 points clear, inside the 11-point floor.Standing →EnterpriseQualified47%Clear leader▲+3Since October 2026: 44% → 47%, +3 points. Inside the 11-point floor: within noise.This page
Tidio27%Contested▼−6Since October 2026: 33% → 27%, −6 points. Inside the 11-point floor: within noise.Standing →Mid-marketQualified25%Contested↗new leaderNew leader since October 2026: Qualified (25%) replaces Tidio (13% then, 20% now), 5 points clear, inside the 11-point floor.Standing →EnterpriseQualified47%Clear leader▲+3Since October 2026: 44% → 47%, +3 points. Inside the 11-point floor: within noise.This pageThe standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01Qualified47%7%55endorsed leader▲+3Since October 2026: 44% → 47%, +3 points. Inside the 11-point floor: within noise.44% → 47%
Qualified47%7%55endorsed leader▲+3Since October 2026: 44% → 47%, +3 points. Inside the 11-point floor: within noise.44% → 47%02
Drift15%48%65criticized challenger=heldSince October 2026: 15% → 15%, ±0 points. Inside the 11-point floor: within noise.15% → 15%
Drift15%48%65criticized challenger=heldSince October 2026: 15% → 15%, ±0 points. Inside the 11-point floor: within noise.15% → 15%03
Conversica4%12%17accepted challenger▲+2Since October 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise.2% → 4%
Conversica4%12%17accepted challenger▲+2Since October 2026: 2% → 4%, +2 points. Inside the 11-point floor: within noise.2% → 4%04
HubSpot Marketing Hub2%5%19accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%
HubSpot Marketing Hub2%5%19accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%05
Intercom2%32%57criticized challenger▼−6Since October 2026: 8% → 2%, −6 points. Inside the 11-point floor: within noise.8% → 2%
Intercom2%32%57criticized challenger▼−6Since October 2026: 8% → 2%, −6 points. Inside the 11-point floor: within noise.8% → 2%06
1mind2%6%16accepted challenger▼−4Since October 2026: 6% → 2%, −4 points. Inside the 11-point floor: within noise.6% → 2%
1mind2%6%16accepted challenger▼−4Since October 2026: 6% → 2%, −4 points. Inside the 11-point floor: within noise.6% → 2%07
HubSpot Conversations2%25%16criticized challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%
HubSpot Conversations2%25%16criticized challenger=heldSince October 2026: 2% → 2%, ±0 points. Inside the 11-point floor: within noise.2% → 2%Show the two products at 0%, ordered by negative rate
09
LivePerson0%22%18accepted challenger▼−4Since October 2026: 4% → 0%, −4 points. Inside the 11-point floor: within noise.4% → 0%
LivePerson0%22%18accepted challenger▼−4Since October 2026: 4% → 0%, −4 points. Inside the 11-point floor: within noise.4% → 0%08
Birdeye0%8%13accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Birdeye0%8%13accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
For buyers
Head to headHead-to-head pages are published for mid-market buyers, so these open on mid-market figures, not enterprise.
All fifteen head-to-head pages: the top six products, each against each
Qualified vs HubSpot ConversationsQualified vs HubSpot Marketing HubTidio vs IntercomTidio vs DriftTidio vs HubSpot ConversationsTidio vs HubSpot Marketing HubIntercom vs DriftIntercom vs HubSpot ConversationsIntercom vs HubSpot Marketing HubDrift vs HubSpot ConversationsDrift vs HubSpot Marketing HubHubSpot Conversations vs HubSpot Marketing Hub
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
010203040506070809Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative60%
Key
01Qualified47%
Qualified47%02Drift15%
Drift15%03Conversica4%
Conversica4%04HubSpot Marketing Hub2%
HubSpot Marketing Hub2%05Intercom2%
Intercom2%061mind2%
1mind2%07HubSpot Conversations2%
HubSpot Conversations2%08Birdeye0%
Birdeye0%09LivePerson0%
LivePerson0%What they warned about
Eight of fourteen models held their first choice under the paraphrase. Mistral Small, Llama 4 Maverick, Qwen 3.7 Flash, GLM 4.7 FlashX, MiniMax M2.5 and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Drift48%
31 of 65 labels negative · 13 of 14 models · 19 hard negative
“Clari and Salesloft announced the gradual sunset of the Drift platform... This platform consolidation represents significant risk for enterprises making long-term commitments.” Claude Haiku 4.5, negative prompt
Intercom32%
18 of 57 labels negative · 11 of 14 models · 4 hard negative
“Avoid purely usage-based tools (e.g., LivePerson's conversation/message model, Intercom's outcome-based, or per-resolution AI platforms)” Grok 4.20, budget prompt
Tidio71%
5 of 7 labels negative · 5 of 14 models · 3 hard negative
“Why to Avoid: While affordable and feature-rich for SMBs, it lacks the deep "pipeline chat" functionality required for complex B2B sales cycles.” Qwen 3.7 Flash, negative prompt
ManyChat100%
4 of 4 labels negative · 4 of 14 models · 3 hard negative
“Not suitable for high-volume, regulated, or complex B2B scenarios—enterprises often outgrow it quickly.” Grok 4.20, negative prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
78 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 979 links across 349 sites, every framing counted. Ranked by the number of answers carrying the site or page. 10 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
45 answers · 73 citations · 12 models
vendor site · Storylane32 answers · 34 citations · 13 models
vendor site · Software Advice28 answers · 31 citations · 11 models
23 answers · 23 citations · 10 models
vendor site · Wonderchat18 answers · 26 citations · 9 models
vendor site · Guideflow16 answers · 17 citations · 8 models
vendor site · MarketBetter14 answers · 18 citations · 7 models
vendor site · 1mind14 answers · 17 citations · 8 models
vendor site · GetApp13 answers · 17 citations · 8 models
vendor site · Docket13 answers · 13 citations · 7 models
vendor site · Qualified12 answers · 25 citations · 7 models
vendor site · Capterra12 answers · 14 citations · 7 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
31 answers · 10 models
29 answers · 12 models
26 answers · 11 models
21 answers · 10 models
16 answers · 8 models
13 answers · 7 models
12 answers · 6 models
11 answers · 6 models
10 answers · 7 models
10 answers · 5 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “conversational marketing platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Qualified qualified.com Qualified 47%, Qualified, now Salesforce Piper 2% | 49% | 127 | 60,500 | 557,262 | 24,264 | $23 | 17 | 1 |
| Salesloft drift.com Drift 15% | 15% | 219 | 201,000 | 63,085 | 33,917 | |||
| Conversica conversica.com | 4% | 32 | 1,600 | 13 | 1,697 | |||
| HubSpot parent site HubSpot Marketing Hub 2%, HubSpot Conversations 2% | 4% | 991 | 368,000 | 9,776 | ||||
| 1mind 1mind.com 1mind 2%, 1mind Superhumans 2% | 4% | 29 | 2,400 | 21 | 2,038 | 6 | ||
| Intercom intercom.com | 2% | 392 | 33,100 | 7,165 | 64,348 | $3,304 | 120 | |
| Knock knock.app | 2% | 52 | 33,100 | 94,585 | 7,075 | 0 | ||
| Genesys Cloud CX genesys.com | 2% | 196 | 590 | 23 | 60,178 | $216,000 | 79 | |
| Docket docket.io | 2% | 7 | ||||||
| Salesforce parent site Salesforce Marketing Cloud 2% | 2% | 317 | 550,000 | 60,632 |
Google's top ten for the one searches hold 9 sites; 2 of them are among the sites the models cited here (g2.com, qualified.com). The first result for “conversational marketing platform” is qualified.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best conversational marketing platform for an enterprise B2B company?”Paraphrase“Which website chat for converting B2B visitors into pipeline would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade conversational marketing platforms and how do they differ?”Budget-constrained“What is the best conversational marketing platform for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating a conversational marketing platform. What should we look at?”Negative“Which conversational marketing platforms should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5QualifiedQualifiedHeldagainst: DriftDrift, Qualifiedagainst: Freshchat, LiveChat, OlarkChatBot.com, Olarkagainst: LivePersonno first choiceagainst: Drift, Zendesk Chat
One alternative
DriftOne alternative
LivePersonThree alternatives
HubSpot Conversations, Intercom, LivePersonGPT-5.4 miniQualifiedagainst: DriftQualifiedHeldDrift, QualifiedQualifiedagainst: Intercomno first choiceagainst: Conversica, Drift, Intercom
One alternative
IntercomFour alternatives
Intercom, LiveChat, LivePerson, TidioThree alternatives
6sense Revenue Marketing, Conversica, IntercomGemini 3.5 FlashQualifiedQualifiedHeldQualifiedQualifiedagainst: Drift, HubSpot Conversations, Intercom, Salesloftno first choiceagainst: Birdeye, Chatfuel, Crisp, Customers.ai, Drift, HubSpot Conversations, ManyChat, Podium, Tidio, Zendesk Chat
Three alternatives
Drift, HubSpot Conversations, IntercomThree alternatives
Intercom, Salesloft AI Chat, ZoomInfo ChatFour alternatives
Conversica, Drift, Intercom, LivePersonThree alternatives
Cognigy, Salesforce Agentforce, Salesforce Marketing CloudPerplexity SonarQualifiedagainst: Drift, IntercomQualifiedHeldagainst: LivePersonDriftWonderchatno first choiceagainst: Drift, LivePerson, Salesforce-based conversational capabilities
Two alternatives
HubSpot Marketing Hub, KnockThree alternatives
HubSpot Chat, Intercom, ZoomInfo ChatSeven alternatives
6sense Revenue Marketing, Conversica, HubSpot Marketing Hub, Intercom, LivePerson, Qualified, Salesforce AgentforceTwo alternatives
LivePerson, QualifiedGrok 4.20Qualifiedagainst: Landbot, TidioQualifiedHeldDrift, Qualifiedagainst: Kore.ai, RasaCrispagainst: Intercom, LivePerson, Zendesk Chatno first choiceagainst: ActiveCampaignagainst: Drift, Intercom, ManyChat
Three alternatives
Drift, HubSpot Marketing Hub, LivePersonThree alternatives
Drift, HubSpot Chatflows, IntercomFour alternatives
HubSpot Conversations, HubSpot Service Hub, Intercom, LivePersonFour alternatives
DRUID AI, HubSpot Service Hub or Marketing Hub, Qualified, RasaFive alternatives
Drift, HubSpot Conversations, HubSpot Marketing Hub, Intercom, QualifiedMistral SmallDrift, QualifiedDrift, IntercomChanged1mind Superhumans, QualifiedConferbotagainst: Drift, Intercom, Qualifiedno first choiceagainst: Conversica, Drift, IBM Watson Assistant, Sprinklr
Two alternatives
HubSpot Marketing Hub, Storylane RepXOne alternative
LiveChat.comSix alternatives
Birdeye, Bloomreach, Drift, Genesys Cloud CX, HubSpot Marketing Hub, IntercomDeepSeek V4 FlashQualifiedQualifiedHeldagainst: Drift, IntercomQualifiedagainst: DriftHubSpot Marketing Hubagainst: Drift, Intercom, Qualifiedno first choiceagainst: Chatra, Drift, Intercom, ManyChat, Smartsupp, Tidio, tawk.to
Three alternatives
Conversica, Drift, IntercomTwo alternatives
HubSpot Live Chat, WarmlyThree alternatives
1mind, HubSpot Marketing Hub, IntercomLlama 4 MaverickDrift1mind SuperhumansChangedKnockno first choiceno first choiceagainst: Clepher, Drift, Intercom
Three alternatives
1mind, Birdeye, QualifiedThree alternatives
Drift, Intercom, Qualified PiperFour alternatives
Conversica, Drift, HubSpot Marketing Hub, QualifiedQwen 3.7 FlashQualifiedagainst: 1mind, DriftDriftChangedQualifiedDocketagainst: Drift, Intercomno first choiceagainst: Drift, HubSpot Chat, Intercom, Qualified, Tidio, Zendesk Chat
Two alternatives
Conversica, HubSpot ConversationsTwo alternatives
HubSpot Live Chat, IntercomThree alternatives
Drift, HubSpot Marketing Hub, IntercomTwo alternatives
Tiledesk, moinAIKimi K2Qualifiedagainst: DriftQualifiedHeldDrift, QualifiedSalesforce Marketing Cloudagainst: Drift, HubSpot Marketing Hub, Intercomno first choiceagainst: Drift, Intercom
Three alternatives
1mind, Conversica, IntercomOne alternative
DriftFive alternatives
ActiveCampaign, Birdeye, HubSpot Marketing Hub, Intercom, PodiumOne alternative
QualifiedGLM 4.7 FlashX1mindDriftChangedDriftGenesys Cloud CXno first choiceagainst: Crisp, HubSpot Starter tier, Tidio
Three alternatives
HubSpot Marketing Hub, Intercom, QualifiedTwo alternatives
Intercom, WarmlyFive alternatives
ActiveCampaign, Birdeye, HubSpot Conversations, Qualified, SinchFive alternatives
Intercom, Message Central, Salesforce‑Native Solutions, Whinta, Zendesk AI MessagingMiniMax M2.5Conversica, DriftDrift, QualifiedChangedQualifiedagainst: DriftHubSpot Conversationsno first choicenothing named
Two alternatives
HubSpot Marketing Hub, QualifiedTwo alternatives
HubSpot Chat, IntercomFive alternatives
ActiveCampaign, Birdeye, HubSpot Marketing Hub, Infobip, IntercomThree alternatives
Customer.io, Drift, IntercomGPT-6 LunaQualifiedagainst: DriftQualifiedHeldagainst: DriftQualified (Piper), now part of Salesforceagainst: DriftSpectrmagainst: Intercomno first choiceagainst: Drift, ManyChat
Two alternatives
1mind, HubSpot ConversationsFive alternatives
Ada, Braze, HubSpot Conversations, Intercom Helpdesk + Fin AI Agent, Zendesk ChatOne alternative
DriftMuse Glimmer 30BKnock, Qualifiedagainst: Drift, IntercomQualified, now Salesforce PiperChangedagainst: DriftQualifiedagainst: DriftConversicaagainst: HubSpot Conversationsno first choiceagainst: ChatSpot/HubSpot AI, Drift, HubSpot Conversations, Intercom, Jasper, Qualified, Salesforce Agentforce, Warmly, Writer
Four alternatives
1mind, HubSpot Marketing Hub, Storylane RepX, WarmlyTwo alternatives
HubSpot Conversations, IntercomFive alternatives
1mind, Conversica, HubSpot Marketing Hub, Intercom, KnockFour alternatives
Drift, LivePerson, Qualified, WarmlyBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 16:03 | yes | 19 | 9 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 12:21 | yes | 3 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 09:16 | yes | 11 | 15 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 11:14 | yes | 10 | 3 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:44 | yes | 14 | 13 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 11:44 | yes | 5 | 5 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 13:41 | yes | 23 | 26 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 09:46 | yes | 5 | 3 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 09:55 | yes | 10 | 41 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 10:36 | yes | 9 | 23 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 15:16 | yes | 25 | 110 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 11:33 | yes | 5 | 16 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 16:24 | yes | 3 | 68 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 12:18 | yes | 11 | 22 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 14:57 | yes | 19 | 10 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 15:19 | yes | 5 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 13:21 | yes | 9 | 21 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 17:19 | yes | 10 | 3 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:20 | yes | 5 | 7 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 16:19 | yes | 5 | 5 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 12:17 | yes | 25 | 21 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 13:19 | yes | 5 | 3 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 13:52 | yes | 5 | 26 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 14:20 | yes | 10 | 24 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 08:53 | yes | 24 | 30 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 15:18 | yes | 5 | 39 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 10:55 | yes | 3 | 12 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 17:10 | yes | 25 | 33 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 10:27 | yes | 20 | 11 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 15:13 | yes | 7 | 8 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 15:37 | yes | 8 | 23 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 10:11 | yes | 10 | 5 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:34 | yes | 10 | 16 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 15:23 | yes | 8 | 10 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 09:02 | yes | 23 | 32 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 08:50 | yes | 5 | 3 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 12:58 | yes | 19 | 44 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 10:54 | yes | 20 | 33 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 11:40 | yes | 25 | 52 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 14:57 | yes | 10 | 31 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 15:05 | yes | 7 | 25 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:02 | yes | 23 | 43 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 09:21 | yes | 17 | 8 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 10:35 | yes | 2 | 4 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 11:53 | yes | 7 | 23 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 16:45 | yes | 10 | 3 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:34 | yes | 25 | 17 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 11:18 | yes | 10 | 5 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 13:55 | yes | 24 | 23 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 10:10 | yes | 5 | 3 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 13:59 | yes | 14 | 87 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 09:38 | yes | 24 | 29 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 09:41 | yes | 20 | 53 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 12:54 | yes | 10 | 43 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 09:49 | yes | 3 | 19 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 15:04 | yes | 15 | 24 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 08:59 | yes | 19 | 13 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 13:30 | no | 0 | 6 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 14:46 | no | 0 | 19 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 16:55 | yes | 10 | 9 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:25 | yes | 10 | 15 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 13:38 | no | 0 | 7 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 11:14 | yes | 25 | 30 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 15:08 | yes | 6 | 4 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 14:52 | yes | 10 | 41 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 10:39 | no | 0 | 34 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 13:30 | yes | 15 | 107 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 17:09 | no | 0 | 15 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 14:47 | yes | 4 | 22 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:02 | yes | 15 | 19 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 10:07 | yes | 18 | 12 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 10:30 | yes | 6 | 7 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 10:46 | yes | 6 | 23 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 13:29 | yes | 10 | 4 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 17:18 | yes | 19 | 15 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 13:27 | yes | 15 | 10 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 17:36 | yes | 22 | 54 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 10:48 | yes | 5 | 3 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 09:11 | yes | 10 | 50 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 16:56 | yes | 25 | 37 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 12:47 | yes | 23 | 51 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 10:28 | no | 0 | 26 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 13:00 | yes | 4 | 23 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 15:31 | yes | 13 | 27 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
Genesys read as Genesys Cloud CX
HubSpot read as HubSpot Conversations
HubSpot (Marketing Hub Enterprise) read as HubSpot Conversations
HubSpot (Service / Marketing Hub) read as HubSpot Conversations
Storylane read as Storylane RepX
Zendesk read as Zendesk Chat
Unresolved, counted raw
Botfuel
Botnation
Chatra
Conferbot
Dydu
Haptik
Heeya
HubSpot Service Hub or Marketing Hub (Enterprise tier)
Intercom Helpdesk + Fin AI Agent
LiveChat.com
Message Central
Oracle / Qualtrics
Qualified (Piper), now part of Salesforce
Qualified, now Salesforce Piper
RepX
Revive
Salesforce-based conversational capabilities
Salesforce‑Native Solutions (e.g., Qualified)
Salesloft AI Chat (formerly Drift)
Spectrm
Sprinklr AI Agents
Tiledesk
Ultimate.ai
Whinta
Zendesk AI Messaging
moinAI
Discontinued, still offered
No shut-down product was recommended here.