Conversational marketing platforms for small business buyers
Asked as “conversational marketing platform”, and as “website chat for converting B2B visitors into pipeline”, on behalf of a small B2B company. 52 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each. Added to the November 2026 Edition.
Standing · first-choice share
27%
Contested · HubSpot Conversations 21%
27Tidio21HubSpot Conversations08HubSpot Marketing Hub44others
27% of first choices, contested.
Since October 2026▼−6Since October 2026: 33% → 27%, −6 points. Inside the 11-point floor: within noise.Tidio held the lead, −6 points on 33%, inside the 11-point floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Tidio27%Contested▼−6Since October 2026: 33% → 27%, −6 points. Inside the 11-point floor: within noise.This pageMid-market
Qualified25%Contested↗new leaderNew leader since October 2026: Qualified (25%) replaces Tidio (13% then, 20% now), 5 points clear, inside the 11-point floor.Standing →EnterpriseQualified47%Clear leader▲+3Since October 2026: 44% → 47%, +3 points. Inside the 11-point floor: within noise.Standing →
Tidio27%Contested▼−6Since October 2026: 33% → 27%, −6 points. Inside the 11-point floor: within noise.This pageMid-marketQualified25%Contested↗new leaderNew leader since October 2026: Qualified (25%) replaces Tidio (13% then, 20% now), 5 points clear, inside the 11-point floor.Standing →EnterpriseQualified47%Clear leader▲+3Since October 2026: 44% → 47%, +3 points. Inside the 11-point floor: within noise.Standing →The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a small B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01Tidio27%4%54accepted challenger▼−6Since October 2026: 33% → 27%, −6 points. Inside the 11-point floor: within noise.33% → 27%
Tidio27%4%54accepted challenger▼−6Since October 2026: 33% → 27%, −6 points. Inside the 11-point floor: within noise.33% → 27%02
HubSpot Conversations21%10%29accepted challenger▲+5Since October 2026: 16% → 21%, +5 points. Inside the 11-point floor: within noise.16% → 21%
HubSpot Conversations21%10%29accepted challenger▲+5Since October 2026: 16% → 21%, +5 points. Inside the 11-point floor: within noise.16% → 21%03
Intercom8%40%50criticized challenger▲+3Since October 2026: 5% → 8%, +3 points. Inside the 11-point floor: within noise.5% → 8%
Intercom8%40%50criticized challenger▲+3Since October 2026: 5% → 8%, +3 points. Inside the 11-point floor: within noise.5% → 8%04
HubSpot Marketing Hub8%31%13criticized challenger▲+6Since October 2026: 2% → 8%, +6 points. Inside the 11-point floor: within noise.2% → 8%
HubSpot Marketing Hub8%31%13criticized challenger▲+6Since October 2026: 2% → 8%, +6 points. Inside the 11-point floor: within noise.2% → 8%05
Smartsupp6%0%10accepted challenger▲+2Since October 2026: 4% → 6%, +2 points. Inside the 11-point floor: within noise.4% → 6%
Smartsupp6%0%10accepted challenger▲+2Since October 2026: 4% → 6%, +2 points. Inside the 11-point floor: within noise.4% → 6%06
Drift6%60%48criticized challenger▲+1Since October 2026: 5% → 6%, +1 point. Inside the 11-point floor: within noise.5% → 6%
Drift6%60%48criticized challenger▲+1Since October 2026: 5% → 6%, +1 point. Inside the 11-point floor: within noise.5% → 6%07Qualified4%52%21criticized challenger▲+4Since October 2026: 0% → 4%, +4 points. Inside the 11-point floor: within noise.0% → 4%
Qualified4%52%21criticized challenger▲+4Since October 2026: 0% → 4%, +4 points. Inside the 11-point floor: within noise.0% → 4%08
ManyChat2%15%20accepted challenger▼−3Since October 2026: 5% → 2%, −3 points. Inside the 11-point floor: within noise.5% → 2%
ManyChat2%15%20accepted challenger▼−3Since October 2026: 5% → 2%, −3 points. Inside the 11-point floor: within noise.5% → 2%Show the six products at 0%, ordered by negative rate
14
Birdeye0%50%12criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Birdeye0%50%12criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%12
Chatfuel0%33%12criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Chatfuel0%33%12criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%09
Crisp0%6%18accepted challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%
Crisp0%6%18accepted challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%10
tawk.to0%0%11accepted challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%
tawk.to0%0%11accepted challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
For buyers
Head to headHead-to-head pages are published for mid-market buyers, so these open on mid-market figures, not small business.
All fifteen head-to-head pages: the top six products, each against each
Qualified vs HubSpot ConversationsQualified vs HubSpot Marketing HubTidio vs IntercomTidio vs DriftTidio vs HubSpot ConversationsTidio vs HubSpot Marketing HubIntercom vs DriftIntercom vs HubSpot ConversationsIntercom vs HubSpot Marketing HubDrift vs HubSpot ConversationsDrift vs HubSpot Marketing HubHubSpot Conversations vs HubSpot Marketing Hub
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01020304050607080910
1112
1314Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative40%
Key
01Tidio27%
Tidio27%02HubSpot Conversations21%
HubSpot Conversations21%03Intercom8%
Intercom8%04HubSpot Marketing Hub8%
HubSpot Marketing Hub8%05Smartsupp6%
Smartsupp6%06Drift6%
Drift6%07Qualified4%
Qualified4%08ManyChat2%
ManyChat2%09Crisp0%
Crisp0%10tawk.to0%
tawk.to0%11ActiveCampaign0%
ActiveCampaign0%12Chatfuel0%
Chatfuel0%13Typeform0%
Typeform0%14Birdeye0%
Birdeye0%What they warned about
One of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.20, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5 and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Drift60%
29 of 48 labels negative · 12 of 14 models · 14 hard negative
“Custom pricing generally means minimum commitments and sales-led onboarding that is not realistic for a lean budget.” Muse Glimmer 30B, negative prompt
Intercom40%
20 of 50 labels negative · 10 of 14 models · 2 hard negative
“Why to avoid it: Intercom is one of the most commonly cited platforms that's a poor fit for small businesses.” DeepSeek V4 Flash, negative prompt
Birdeye50%
6 of 12 labels negative · 6 of 14 models · 5 hard negative
“Expensive for small teams, inconsistent service/communication, difficult contract cancellation” Grok 4.20, negative prompt
LivePerson83%
5 of 6 labels negative · 5 of 14 models · 3 hard negative
“Custom pricing generally means minimum commitments and sales-led onboarding that is not realistic for a lean budget.” Muse Glimmer 30B, negative prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
76 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 854 links across 225 sites, every framing counted. Ranked by the number of answers carrying the site or page. 10 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
42 answers · 71 citations · 12 models
vendor site · Software Advice39 answers · 54 citations · 11 models
vendor site · Capterra35 answers · 50 citations · 9 models
vendor site · Spotsaas28 answers · 31 citations · 10 models
vendor site · Guideflow22 answers · 22 citations · 9 models
vendor site · CloudTalk21 answers · 21 citations · 9 models
vendor site · Wonderchat20 answers · 27 citations · 11 models
vendor site · Tidio19 answers · 29 citations · 10 models
vendor site · GetApp19 answers · 20 citations · 9 models
18 answers · 18 citations · 8 models
15 answers · 15 citations · 9 models
vendor site · Capterra14 answers · 14 citations · 9 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
31 answers · 10 models
28 answers · 9 models
28 answers · 10 models
22 answers · 9 models
21 answers · 9 models
21 answers · 9 models
15 answers · 9 models
15 answers · 8 models
14 answers · 8 models
13 answers · 7 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “conversational marketing platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| HubSpot parent site HubSpot Conversations 21%, HubSpot Marketing Hub 8%, HubSpot Chat 6%, HubSpot Chatbot Builder 4% and 2 more | 42% | 991 | 368,000 | 9,776 | ||||
| Tidio tidio.com | 27% | 236 | 6,600 | 102 | 79,128 | 64 | ||
| Intercom intercom.com | 8% | 392 | 33,100 | 7,165 | 64,348 | $3,304 | 120 | |
| Smartsupp smartsupp.com | 6% | 17 | 480 | 19 | 862 | 1 | ||
| Salesloft drift.com Drift 6% | 6% | 219 | 201,000 | 63,085 | 33,917 | |||
| Qualified qualified.com | 4% | 127 | 60,500 | 557,262 | 24,264 | $23 | 17 | 1 |
| ManyChat manychat.com | 2% | 62 | 90,500 | 779 | 187,603 | 73 | ||
| Dashly dashly.io | 2% | 6 | ||||||
| Breakout.ai getbreakout.ai | 2% | 2 | ||||||
| Fin, formerly Intercom | 2% |
Google's top ten for the one searches hold 9 sites; 2 of them are among the sites the models cited here (g2.com, thecmo.com). The first result for “conversational marketing platform” is qualified.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best conversational marketing platform for a small B2B company?”Paraphrase“Which website chat for converting B2B visitors into pipeline would you recommend to a small business that sells to other businesses?”Comparative“What are the top conversational marketing platforms for a small team and how do they differ?”Budget-constrained“What is the best conversational marketing platform for a small company with a tight budget?”Scale-constrained“We are a 30 person company evaluating a conversational marketing platform. What should we look at?”Negative“Which conversational marketing platforms should a small business avoid or be cautious about?”
Claude Haiku 4.5HubSpot ConversationsHubSpot ChatflowsChangedno first choiceTidiono first choiceagainst: ActiveCampaign, Chatfuel, CloudTalk, HubSpot Conversations, HubSpot Marketing Hub
Two alternatives
Olark, TidioTwo alternatives
Drift, IntercomFive alternatives
HubSpot Conversations, Intercom, Landbot, Olark, TidioTwo alternatives
Customers.ai, tawk.toGPT-5.4 miniHubSpot Marketing Hubagainst: IntercomHubSpot ConversationsChangedTidioagainst: Zendesk MessagingTidioagainst: Intercomno first choicenothing named
One alternative
TidioOne alternative
IntercomFour alternatives
HubSpot Service Hub, Intercom, Zoho Desk, Zoho SalesIQTwo alternatives
Crisp, HubSpot ConversationsGemini 3.5 FlashHubSpot Conversationsagainst: Drift, QualifiedHubSpot Live ChatChangedagainst: Drift, QualifiedTidioagainst: IntercomTidioagainst: Drift, IntercomIntercomagainst: Drift, Intercom, LivePerson, Oracle CX, Qualtrics, Salesforce Einstein
Four alternatives
Crisp, Intercom, Tidio, Zoho SalesIQTwo alternatives
Intercom, TidioThree alternatives
Crisp, HubSpot Conversations, ManyChatFour alternatives
Crisp, HubSpot Conversations, ManyChat, Zoho SalesIQSix alternatives
Crisp, Drift, HubSpot Sales / Service Hub Chat, Qualified, Tidio, Zoho SalesIQPerplexity SonarHubSpot Conversationsagainst: QualifiedHubSpot ChatChangedagainst: QualifiedTidioagainst: QualifiedTidioagainst: Birdeye, Qualifiedno first choiceagainst: Chatfuel, Crisp, Drift, Intercom, Qualified, Salesforce conversational tools, Tidio
Two alternatives
Tidio, WonderchatThree alternatives
Chatbase, Tidio, WonderchatFive alternatives
ActiveCampaign, Chatfuel, HubSpot Conversations, Intercom, LandbotThree alternatives
Chatfuel, HubSpot Conversations, SmartsuppGrok 4.20Drift, HubSpot Marketing Hubagainst: LivePerson, Qualified, TypeformHubSpot ConversationsChangedagainst: IntercomHubSpot Marketing HubTidioTidioagainst: Drift, Salesforce Einsteinagainst: Birdeye, Chatfuel, Clepher, Emotive, Freshchat, ManyChat, Typeform, Zoovu
Two alternatives
ActiveCampaign, TidioThree alternatives
Crisp, Nutshell, TidioFour alternatives
ActiveCampaign, Drift, Intercom, TidioFour alternatives
HubSpot Chatbot, ManyChat, Smartsupp, tawk.toThree alternatives
ActiveCampaign, HubSpot Conversations, IntercomMistral SmallDrift, HubSpot Marketing HubIntercom, TidioChangedagainst: DriftHubSpot Conversationsagainst: IntercomSmartsuppno first choiceagainst: Drift, Intercom
Three alternatives
ActiveCampaign, Qualified, TidioOne alternative
HubSpot Live ChatFour alternatives
Birdeye, Continually, Smartsupp, TidioThree alternatives
Drift, Sender, Text-RequestDeepSeek V4 FlashHubSpot Conversationsagainst: DriftHubSpot ChatChangedagainst: Drift, IntercomTidioagainst: Drift, HubSpot Marketing HubTidioagainst: IntercomTidioagainst: Conversica, Drift, Intercom, Salesloft, Warmlyagainst: Drift, Engati, Intercom
Two alternatives
Intercom, TidioTwo alternatives
Tidio, tawk.toFour alternatives
Chatfuel, Intercom, ManyChat, SmartsuppThree alternatives
Chatfuel, Drift, ManyChatFive alternatives
Botpress, ChatBot.com, HubSpot Marketing Hub, Olark, QualifiedLlama 4 Maverickno first choiceDrift, IntercomChangedno first choiceno first choiceno first choiceagainst: Birdeye, CommBox, Drift, Typeform
Three alternatives
Formzz, Qualified, WonderchatQwen 3.7 FlashIntercomagainst: Drift, HubSpot ConversationsBreakout.ai, QualifiedChangedagainst: LiveChat, TidioLiveChatagainst: DriftSmartsuppagainst: Typeformno first choiceagainst: Intercomagainst: HubSpot Conversations, Intercom, LivePerson, ManyChat, Salesforce Einstein, Solutionreach, Typeform
Three alternatives
Crisp, Tidio, TypeformTwo alternatives
HubSpot Chat Conversations, IntercomThree alternatives
Intercom, Superchat, TypeformOne alternative
SenderFour alternatives
Crisp, Landbot, ManyChat, TidioKimi K2HubSpot Chatbot Builderagainst: Drift, QualifiedHubSpot ConversationsChangedagainst: DriftHubSpot Free Chatbot, Tidioagainst: Drift, IntercomManyChatno first choiceagainst: Drift, Qualifiedagainst: Birdeye, Drift, HubSpot Chatbot, Intercom
Two alternatives
Intercom, TidioOne alternative
TidioTwo alternatives
ManyChat, OlarkFour alternatives
Boei, Drift, Tidio, tawk.toFive alternatives
ActiveCampaign, HubSpot Marketing Hub, Sender, Smartsupp, TidioGLM 4.7 FlashXHubSpot Conversationsagainst: ActiveCampaign, DriftDashlyChangedBoeiagainst: IntercomSmartsupp, Tidiono first choiceagainst: ActiveCampaign, Alta AI GTM System, Birdeye, Chatfuel, HubSpot Marketing Hub, Landbot, LivePerson, ManyChat, Podium
One alternative
IntercomThree alternatives
HubSpot Live Chat, LiveChat, TidioFive alternatives
Birdeye, HubSpot Conversations, Tidio, Typeform, tawk.toSix alternatives
ChatBot.com, Freshchat, Salesmsg, Typeform, WhatsApp Business API, Zendesk ChatMiniMax M2.5QualifiedTidioChangedagainst: Drift, SalesloftIntercom, Zoho SalesIQagainst: DriftTidiono first choiceagainst: Drift, Intercom
Four alternatives
ActiveCampaign, Drift, HubSpot Marketing Hub, TypeformOne alternative
AimdocThree alternatives
HumanBot, Superchat, TextP2PThree alternatives
Drift, Freshchat, SmartsuppGPT-6 LunaHubSpot ConversationsHubSpot ConversationsHeldHubSpot Service Hubagainst: DriftTidioHubSpot Conversationsagainst: Twilio, Zendesk Sunshine Conversations
Two alternatives
Drift, IntercomFour alternatives
Crisp, Intercom, ManyChat, TidioTwo alternatives
Crisp, ManyChatMuse Glimmer 30BFin, formerly Intercom, HubSpot Chat, HubSpot Marketing Hubagainst: DriftHubSpot Chatbot BuilderChangedTidioagainst: DriftTidiono first choiceagainst: 6sense Revenue Marketing, Birdeye, Converse AI, Dashly.io, Drift, Emotive, HubSpot Marketing Hub, LivePerson, Qualified, SMS-Magic, Typeform
One alternative
QualifiedTwo alternatives
Boei, FormzzFive alternatives
Crisp, Intercom, Landbot, Typeform, Zoho SalesIQThree alternatives
Crisp, ManyChat, TypebotBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 14:08 | yes | 10 | 8 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 09:25 | yes | 2 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 16:36 | yes | 8 | 22 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 15:40 | yes | 10 | 3 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:53 | yes | 5 | 9 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 09:11 | yes | 5 | 4 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 14:00 | yes | 23 | 29 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 16:07 | yes | 5 | 3 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 12:31 | yes | 9 | 65 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 14:35 | yes | 15 | 42 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 12:25 | yes | 24 | 58 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 16:46 | yes | 8 | 20 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 10:56 | yes | 3 | 10 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 10:53 | yes | 13 | 19 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 11:25 | yes | 9 | 7 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 16:53 | yes | 2 | 4 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 17:26 | yes | 10 | 22 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 10:06 | yes | 10 | 3 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:09 | yes | 5 | 6 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 16:43 | yes | 5 | 5 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 09:11 | yes | 25 | 20 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 08:51 | yes | 5 | 3 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 15:25 | yes | 5 | 16 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 14:10 | yes | 20 | 49 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 12:45 | yes | 19 | 102 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 12:48 | yes | 20 | 38 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 12:02 | yes | 2 | 12 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 17:26 | yes | 14 | 17 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 14:59 | yes | 9 | 10 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 12:11 | yes | 5 | 7 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 11:16 | yes | 9 | 20 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 16:05 | yes | 10 | 6 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:51 | yes | 7 | 14 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 14:52 | yes | 5 | 9 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 13:07 | yes | 23 | 33 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 12:19 | yes | 5 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 14:15 | yes | 15 | 44 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 12:32 | yes | 25 | 40 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 15:39 | yes | 18 | 56 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 09:12 | yes | 23 | 106 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 09:15 | yes | 6 | 24 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 13:54 | yes | 13 | 25 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 11:51 | yes | 10 | 7 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 09:06 | yes | 5 | 4 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 12:30 | yes | 11 | 22 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 15:58 | yes | 10 | 3 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:12 | yes | 15 | 27 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 08:51 | yes | 5 | 4 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 08:59 | yes | 21 | 17 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 17:04 | yes | 5 | 3 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 14:35 | yes | 10 | 35 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 08:55 | yes | 10 | 53 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 12:27 | yes | 13 | 46 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 08:34 | yes | 7 | 34 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 11:05 | yes | 3 | 11 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 17:17 | yes | 14 | 16 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 17:25 | no | 0 | 5 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 15:01 | no | 0 | 8 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 16:03 | no | 0 | 16 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 17:22 | yes | 10 | 6 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:32 | yes | 10 | 19 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 17:20 | no | 0 | 6 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 11:08 | yes | 18 | 54 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 10:17 | yes | 5 | 3 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 13:36 | no | 0 | 27 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 09:46 | yes | 15 | 22 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 12:41 | yes | 10 | 15 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 10:09 | no | 0 | 104 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 11:21 | yes | 3 | 14 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 12:07 | yes | 14 | 22 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 10:36 | yes | 20 | 12 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 15:26 | yes | 2 | 14 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 16:57 | no | 0 | 17 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 11:01 | yes | 10 | 5 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:46 | yes | 17 | 16 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 08:55 | yes | 5 | 4 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 08:59 | yes | 25 | 30 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 16:11 | yes | 5 | 3 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 12:30 | yes | 15 | 83 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 11:50 | yes | 20 | 59 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 09:27 | yes | 21 | 25 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 15:36 | no | 0 | 25 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 09:29 | yes | 4 | 18 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 14:13 | yes | 22 | 32 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
HubSpot read as HubSpot Conversations
HubSpot (Chatflows & Live Chat) read as HubSpot Conversations
HubSpot (Conversational Hub + Marketing Hub) read as HubSpot Conversations
HubSpot (Live Chat & Chatflows) read as HubSpot Conversations
HubSpot (Live Chat + Breeze AI) read as HubSpot Conversations
Zendesk read as Zendesk Chat
Unresolved, counted raw
Aimdoc
Alta AI GTM System
CloudTalk Live Chat
CommBox
Continually
Converse AI
Dashly.io
Factoreal
Fin, formerly Intercom
HubSpot Chat Conversations
HubSpot Free Chatbot
HubSpot Sales / Service Hub Chat
HumanBot
Leadoo
Leadoo Lite
Payemoji
PureChat
Salesforce
Salesforce conversational tools
Slaask
Twilio
Discontinued, still offered
No shut-down product was recommended here.