5 categories · RankedCrisp
Crisp is a customer support platform for customer support, marketing, and sales teams in businesses of any kind · crisp.chat ↗
Read the same way at every company size.
The standing depends on who is buying. Every model is asked the same questions for each company size.
Intercom is first at 35%.
Intercom is first at 38%.
No model named it for this buyer.
Why models recommend it
“If budget is the main concern, I'd start with Crisp.”GPT-5.4 mini · Budget-constrained question · first choice
“Crisp for the best budget-conscious all-around choice”GPT-6 Luna · Budget-constrained question · first choice
“Crisp is an affordable live chat and chatbot platform popular with startups”Claude Haiku 4.5 · Budget-constrained question · alternative
“Choose Tidio/Crisp if you want website live chat + AI FAQ deflection for $0”Muse Glimmer 30B · Budget-constrained question · alternative
What gives them pause
“Low-cost, usage-based tools such as Tidio or Crisp: ... costs may rise with conversation volume or seats as usage scales”Perplexity Sonar · Negative question · warning
“Trustpilot score as low as 1.9/5 in some periods, with users citing poor reliability and support”Grok 4.20 · Negative question · warning
“its AI and revenue-conversation capabilities are limited compared with more advanced platforms”Perplexity Sonar · Negative question · warning
“Budget-friendly alternatives ... though with fewer advanced B2B pipeline features.”GLM 4.7 FlashX · Paraphrase question · warning
Also on the shortlist
The products named in the same answers as Crisp, over the 102 answers that named it, and how often each was the first choice instead.
| Product | Named together | Picked instead | |
|---|---|---|---|
| 76 | 26 | View → | |
| 47 | 7 | View → | |
| 32 | 2 | View → | |
| 24 | 3 | View → | |
| 22 | 5 | View → | |
| 21 | 2 | View → | |
| 21 | 1 | View → | |
| 19 | 0 | View → | |
| 17 | 2 | View → | |
| 17 | 1 | View → |
A side-by-side page exists where both products are among a category's top eight.
At a glance
Stated on Crisp's own site, not checked by Gane.
- For
- every business; customer support, marketing, and sales teams
- Price stated
- Flat pricing; USD 0, 45, 95, 295
- Starting price
- 0
- Free plan or trial
- 14 days free trial
- Integrations
- 100
- Hosting
- European servers
- Customers named
- emma, airfrance, decathlon, refugiees, hotelbb, reedsy, beemenergy, thecompaniesapi
How this is measured
Fourteen AI models from 12 labs are asked the same buying questions six ways, for three company sizes. Standings refresh every edition.
Gane sells AI visibility software. No company can pay to change a result.
Read the method →Sources returned with these answers
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted. These counts come from 86 of the 102 answers that named Crisp and are not a share of its labels.
Domains cited
185 of the 200 domain citations in answers naming Crisp came from a third party's page.
Pages cited
Pages are listed as the models cited them.
By model
| Model | First choice | Alternative | Mention | Warning | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-5.4 mini | 1 | 0 | 0 | 0 | 1 |
| Gemini 3.5 Flash | 0 | 3 | 0 | 0 | 3 |
| Perplexity Sonar | 0 | 0 | 0 | 2 | 2 |
| Grok 4.20 | 0 | 0 | 0 | 1 | 1 |
| Mistral Small | 0 | 0 | 1 | 0 | 1 |
| DeepSeek V4 Flash | 0 | 1 | 1 | 0 | 2 |
| Llama 4 Maverick | 0 | 0 | 2 | 0 | 2 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 1 | 1 | 1 | 3 |
| MiniMax M2.5 | 0 | 2 | 0 | 0 | 2 |
| GPT-6 Luna | 1 | 1 | 0 | 0 | 2 |
| Muse Glimmer 30B | 0 | 1 | 4 | 1 | 6 |
What it publishes
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Comparison | 738 | 1 | 2026-07-30 | ||
| Blog | 213 | 13 | 2026-09-03 | SEO, CRM | |
| Report or ebook | 126 | undated |
Most recent
- 2026-09-03Summer 2026 crisp product update blog
- 2026-08-14Best 9 helpdesk ticketing system blog
- 2026-08-07Track customer conversations blog
- 2026-08-07Team workload management blog
- 2026-07-30Proactive customer service blog
- 2026-07-30Round robin vs skills based assignment comparison
How it is countedHide how it is counted
Every page crisp.chat exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. Read September 29, 2026.