In-app messaging and customer communications
Asked as “in-app messaging platform”, and as “customer communications tool for product messaging”, on behalf of a mid-market B2B company. 52 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
38%
Contested · OneSignal 15%
38Intercom15OneSignal12Userpilot35others
38% of first choices, contested.
Since October 2026▲+17Since October 2026: 21% → 38%, +17 points. Past the 11-point floor: movement.Intercom held the lead, +17 points on 21%, past the floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Intercom35%Contested▲+13Since October 2026: 22% → 35%, +13 points. Past the 11-point floor: movement.Standing →Mid-marketIntercom38%Contested▲+17Since October 2026: 21% → 38%, +17 points. Past the 11-point floor: movement.This pageEnterprise
Pendo24%Contested▲+9Since October 2026: 15% → 24%, +9 points. Inside the 11-point floor: within noise.Standing →
Intercom35%Contested▲+13Since October 2026: 22% → 35%, +13 points. Past the 11-point floor: movement.Standing →Mid-marketIntercom38%Contested▲+17Since October 2026: 21% → 38%, +17 points. Past the 11-point floor: movement.This pageEnterprisePendo24%Contested▲+9Since October 2026: 15% → 24%, +9 points. Inside the 11-point floor: within noise.Standing →The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a mid-market B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01Intercom38%9%44endorsed leader▲+17Since October 2026: 21% → 38%, +17 points. Past the 11-point floor: movement.21% → 38%
Intercom38%9%44endorsed leader▲+17Since October 2026: 21% → 38%, +17 points. Past the 11-point floor: movement.21% → 38%02
OneSignal15%6%34accepted challenger▼−2Since October 2026: 17% → 15%, −2 points. Inside the 11-point floor: within noise.17% → 15%
OneSignal15%6%34accepted challenger▼−2Since October 2026: 17% → 15%, −2 points. Inside the 11-point floor: within noise.17% → 15%03
Userpilot12%4%28accepted challenger▼−4Since October 2026: 16% → 12%, −4 points. Inside the 11-point floor: within noise.16% → 12%
Userpilot12%4%28accepted challenger▼−4Since October 2026: 16% → 12%, −4 points. Inside the 11-point floor: within noise.16% → 12%04
Appcues4%8%26accepted challenger▼−5Since October 2026: 9% → 4%, −5 points. Inside the 11-point floor: within noise.9% → 4%
Appcues4%8%26accepted challenger▼−5Since October 2026: 9% → 4%, −5 points. Inside the 11-point floor: within noise.9% → 4%05Pendo4%13%23accepted challenger▲+1Since October 2026: 3% → 4%, +1 point. Inside the 11-point floor: within noise.3% → 4%
Pendo4%13%23accepted challenger▲+1Since October 2026: 3% → 4%, +1 point. Inside the 11-point floor: within noise.3% → 4%06
Customer.io2%6%17accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%
Customer.io2%6%17accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%Show the six products at 0%, ordered by negative rate
12
WhatsApp Business API0%92%12criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
WhatsApp Business API0%92%12criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%11
Telegram0%91%11criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Telegram0%91%11criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%09
Braze0%17%18accepted challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%
Braze0%17%18accepted challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%10
CometChat0%11%19accepted challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%
CometChat0%11%19accepted challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%08
Sendbird0%10%21accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Sendbird0%10%21accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%07
Stream Chat0%5%22accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Stream Chat0%5%22accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
For buyers
All fifteen head-to-head pages: the top six products, each against each
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
010203040506070809101112Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative50%
Key
01Intercom38%
Intercom38%02OneSignal15%
OneSignal15%03Userpilot12%
Userpilot12%04Appcues4%
Appcues4%05Pendo4%
Pendo4%06Customer.io2%
Customer.io2%07Stream Chat0%
Stream Chat0%08Sendbird0%
Sendbird0%09Braze0%
Braze0%10CometChat0%
CometChat0%11Telegram0%
Telegram0%12WhatsApp Business API0%
WhatsApp Business API0%What they warned about
Six of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Perplexity Sonar, Grok 4.20, DeepSeek V4 Flash, Kimi K2, GLM 4.7 FlashX and GPT-6 Luna changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
WhatsApp Business API92%
11 of 12 labels negative · 11 of 14 models · 4 hard negative
“You should be most cautious about WhatsApp, Telegram, Discord, and Snapchat due to their association with malware, grooming, and privacy risks.” Mistral Small, negative prompt
Telegram91%
10 of 11 labels negative · 10 of 14 models · 4 hard negative
“Telegram: Avoid for sensitive conversations unless using Secret Chats; ordinary Telegram chats are not end-to-end encrypted by default.” Perplexity Sonar, negative prompt
Facebook Messenger100%
7 of 7 labels negative · 7 of 14 models · 3 hard negative
“Treat as a poor choice for highly confidential communication because encryption has not historically applied uniformly by default” Perplexity Sonar, negative prompt
Google Hangouts
100%
3 of 3 labels negative · 3 of 14 models · 3 hard negative
“Avoid where end-to-end encryption is unavailable; encryption only in transit leaves the provider able to access stored messages.” Perplexity Sonar, negative prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
73 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 847 links across 295 sites, every framing counted. Ranked by the number of answers carrying the site or page. 26 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
vendor site · CometChat26 answers · 41 citations · 11 models
vendor site · Guideflow17 answers · 19 citations · 9 models
vendor site · Product Fruits17 answers · 18 citations · 9 models
vendor site · Produktly17 answers · 18 citations · 9 models
16 answers · 20 citations · 9 models
vendor site · Userpilot13 answers · 21 citations · 8 models
13 answers · 18 citations · 9 models
13 answers · 13 citations · 5 models
publisher (Gane)12 answers · 12 citations · 9 models
vendor site · Pushwoosh12 answers · 12 citations · 9 models
vendor site · GetStream10 answers · 16 citations · 8 models
vendor site · Sendbird10 answers · 15 citations · 6 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
16 answers · 9 models
16 answers · 8 models
16 answers · 9 models
13 answers · 7 models
13 answers · 5 models
12 answers · 7 models
12 answers · 6 models
11 answers · 9 models
11 answers · 8 models
10 answers · 6 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best in-app messaging platform”, “in-app messaging platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Intercom intercom.com | 38% | 392 | 33,100 | 7,165 | 64,348 | $3,304 | 120 | |
| OneSignal onesignal.com | 15% | 322 | 4,400 | 133 | 29,726 | 38 | 6 | |
| Userpilot userpilot.com | 12% | 247 | 1,600 | 10 | 62,084 | 6 | 1 | |
| Tencent RTC Chat tencent.com | 6% | 10 | ||||||
| Appcues appcues.com | 4% | 198 | 1,900 | 26 | 18,506 | 2 | ||
| Pendo pendo.io | 4% | 409 | 12,100 | 761 | 19,185 | $3,609 | 93 | |
| Crisp crisp.chat | 4% | 86 | 60,500 | 36,276 | 29,685 | 2 | ||
| Customer.io customer.io | 2% | 218 | 2,900 | 174 | 15,750 | $6,920 | 112 | |
| Firebase In-App Messaging firebase.google.com | 2% | 10 | 91,247 | 1 | ||||
| Pushwoosh pushwoosh.com | 2% | 51 | 170 | 4 | 4,463 | 1 | 6 |
Google's top ten for the two searches hold 15 sites; 2 of them are among the sites the models cited here (pushwoosh.com, userpilot.com). The first result for “best in-app messaging platform” is userpilot.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best in-app messaging platform for a mid-market B2B company?”Paraphrase“Which customer communications tool for product messaging would you recommend to a mid-sized B2B company?”Comparative“What are the top in-app messaging platforms and how do they differ?”Budget-constrained“What is the best in-app messaging platform for a company with a limited budget?”Scale-constrained“We are a 500 person company evaluating an in-app messaging platform. What should we look at?”Negative“Which in-app messaging platforms should I avoid or be cautious about?”
Claude Haiku 4.5Intercomno first choiceChangedOneSignalOneSignalno first choiceagainst: Google Hangouts, Kik, LINE, Meta's Messenger, Telegram, WeChat
One alternative
OneSignalFive alternatives
Firebase In-App Messaging, Intercom, Pendo, Product Fruits, RefinerThree alternatives
Pendo, Produktly, UserpilotGPT-5.4 miniAppcuesagainst: IntercomIntercomChangedBrazeCrispagainst: Appcues, Intercom, Userpilotno first choiceagainst: Twilio Conversations
Two alternatives
Customer.io, PendoTwo alternatives
Appcues, PendoThree alternatives
Airship, Customer.io, Firebase In-App MessagingOne alternative
TidioGemini 3.5 FlashIntercomIntercomHeldSendbird, Stream ChatFCM, Firebase In-App Messagingno first choiceagainst: Facebook Messenger, GBWhatsApp, Instagram Direct, SafeChat, Sendit, Telegram, ToTok, Twilio Conversations, WhatsApp Business API, YOLO
Five alternatives
Chameleon, Courier, Knock, Pendo, UserpilotFive alternatives
Appcues, Customer.io, Gainsight PX, Pendo, UserpilotSeven alternatives
Appcues, Braze, CometChat, Intercom, OneSignal, TalkJS, UserpilotFive alternatives
Crisp, Firebase Firestore / Realtime Database, OneSignal, Stream Chat, tawk.toPerplexity SonarIntercomagainst: BrazeCustomer.ioChangedBrazeOneSignalagainst: CometChatno first choiceagainst: Airship, Braze, Facebook Messenger, Google Hangouts, Kik, OneSignal, Telegram, WhatsApp Business API
Four alternatives
Appcues, HubSpot, Knock, UserpilotTwo alternatives
HubSpot Marketing Hub, IntercomTen alternatives
Appcues, CleverTap, CometChat, Customer.io, Intercom, MoEngage, OneSignal, Sendbird, Stream Chat, UserpilotTwo alternatives
Firebase In-App Messaging, ProduktlyGrok 4.20UserpilotIntercomChangedno first choiceagainst: CometChat, Intercom, SendbirdOneSignalUserflowagainst: Pendoagainst: Airship, Braze, Firebase, Iterable, Meta's tools, OneSignal
Four alternatives
Appcues, Chameleon, Intercom, PendoThree alternatives
Customer.io, Pendo, UserpilotSix alternatives
Airship, Appcues, Braze, Firebase In-App Messaging, OneSignal, UserpilotFour alternatives
Appcues, Firebase In-App Messaging, Plotline, PushwooshThree alternatives
Appcues, Chameleon, UserpilotMistral SmallIntercomIntercomHeldSendbirdOneSignal, Pushwooshno first choiceagainst: Discord, Facebook Messenger, Snapchat, Telegram, WhatsApp Business API
Three alternatives
OneSignal, Userpilot, VeroThree alternatives
Customer.io, Front, Zendesk MessagingTwo alternatives
CometChat, Stream ChatTwo alternatives
Pumble, Pusher ChannelsDeepSeek V4 FlashIntercom, UserpilotUserpilotChangedagainst: Customer.io, Intercom, PendoBraze, SendbirdTencent RTC Chatagainst: Sendbird, Stream Chat, TalkJSno first choiceagainst: EngageLab SDK, Telegram, WhatsApp Business API
Three alternatives
Appcues, OneSignal, VeroThree alternatives
Appcues, Beamer, LaunchNotesEleven alternatives
Airship, Appcues, CleverTap, CometChat, Intercom, MoEngage, OneSignal, Pendo, Stream Chat, Twilio Conversations, UserpilotTwo alternatives
Firebase, OneSignalLlama 4 MaverickIntercomIntercomHeldno first choiceOneSignalno first choiceagainst: Facebook Messenger, Kik, Telegram, WhatsApp Business API
Three alternatives
CometChat, Product Fruits, UserpilotThree alternatives
Customer.io, HubSpot, Zendesk MessagingTwo alternatives
Appcues, UserpilotQwen 3.7 FlashIntercomIntercomHeldBraze, Stream ChatOneSignal, Pendono first choiceagainst: Facebook Messenger, QQ, Skype, Snapchat, Telegram, Viber, WeChat, WhatsApp Business API
Three alternatives
Customer.io, Knock, UserpilotTwo alternatives
Front, HubSpot Service HubFive alternatives
Amplitude, CometChat, Pushwoosh, Sendbird, UsersnapTwo alternatives
Firebase, IntercomKimi K2Intercom, Userpilotagainst: Appcues, PendoAppcuesChangedagainst: Zendesk MessagingStream ChatNexconn, Tencent RTC Chatno first choiceagainst: Discord, Firebase Cloud Messaging, Messenger, TeleMessage, WhatsApp Business API, ZEGOCLOUD
One alternative
OneSignalThree alternatives
HubSpot Service Hub, Intercom, UserpilotSeven alternatives
Agora, CometChat, Firebase In-App Messaging, PubNub, Sendbird, TalkJS, Twilio ConversationsThree alternatives
Ethora, OneSignal, SendbirdGLM 4.7 FlashXPendo, Slack, UserpilotIntercomChangedSendbird, Stream ChatOneSignalno first choiceagainst: Facebook Messenger, Google Hangouts, Output Messenger, Skype, TeleMessage, Telegram, Telegram X, WeChat, WhatsApp Business API
Three alternatives
Appcues, Microsoft Teams, RingCentral RingEXTwo alternatives
Beamer, Customer.ioNine alternatives
Ably, CometChat, Firebase In‑App Messaging, Matrix, Mattermost, PubNub, Rocket.Chat, TalkJS, Twilio ConversationsThree alternatives
Crisp, Pushwoosh, tawk.toMiniMax M2.5IntercomIntercomHeldSendbird, Stream Chatagainst: Twilio ConversationsChanty, Pumbleno first choiceagainst: SMS, WhatsApp Business API, iMessage
Two alternatives
OneSignal, UserpilotTwo alternatives
Crisp, FrontFour alternatives
Braze, CometChat, Firebase In-App Messaging, IntercomThree alternatives
Discord, OneSignal, TelegramGPT-6 LunaIntercomUserpilotChangedno first choiceCrispno first choiceagainst: Discord, Slack, Telegram, WhatsApp Business API
Three alternatives
Appcues, Pendo, Zendesk MessagingTwo alternatives
Customer.io, IntercomSeven alternatives
Airship, Braze, Customer.io, Intercom, Iterable, OneSignal, PendoTwo alternatives
Chatwoot, tawk.toMuse Glimmer 30BIntercomIntercomHeldBraze, Intercom, OneSignalOneSignal, Tencent RTC Chatno first choiceagainst: Facebook Messenger, Instagram, LINE, Meta's Messenger, Skype, Slack, Snapchat, Telegram, WhatsApp Business API
Four alternatives
Appcues, OneSignal, Userpilot, VeroTwo alternatives
Appcues, UserpilotThree alternatives
Appcues, Customer.io, UserpilotTwo alternatives
Sendbird, Stream ChatBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 16:46 | yes | 9 | 7 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 08:43 | yes | 4 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 15:59 | no | 0 | 16 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 09:38 | yes | 10 | 5 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:42 | yes | 13 | 17 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 09:46 | yes | 5 | 4 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 09:21 | yes | 21 | 24 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 10:33 | yes | 5 | 3 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 12:27 | yes | 5 | 40 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 09:39 | yes | 9 | 44 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 17:31 | yes | 24 | 47 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 12:12 | yes | 9 | 33 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 11:54 | yes | 4 | 12 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:36 | yes | 11 | 24 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 11:59 | no | 0 | 4 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 14:58 | yes | 3 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 09:37 | no | 0 | 13 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 17:30 | yes | 10 | 3 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:03 | yes | 10 | 12 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 15:59 | yes | 5 | 5 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 11:15 | yes | 24 | 22 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 12:19 | yes | 5 | 3 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 15:36 | yes | 5 | 12 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 11:22 | yes | 15 | 34 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 10:08 | yes | 20 | 45 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 09:03 | yes | 10 | 32 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 09:41 | yes | 3 | 13 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 15:59 | yes | 25 | 28 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 12:45 | yes | 9 | 9 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 16:41 | yes | 7 | 6 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 13:03 | yes | 11 | 26 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 11:19 | yes | 10 | 8 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:42 | yes | 5 | 13 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 15:10 | yes | 10 | 15 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 09:57 | yes | 23 | 34 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 11:20 | yes | 5 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 16:37 | yes | 19 | 45 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 14:08 | yes | 19 | 40 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 16:27 | yes | 19 | 40 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 13:14 | yes | 20 | 55 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 16:11 | yes | 8 | 23 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:20 | yes | 13 | 23 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 15:48 | yes | 10 | 7 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 14:57 | no | 0 | 3 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 11:52 | yes | 15 | 22 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 08:49 | yes | 10 | 3 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 15:28 | yes | 13 | 13 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 13:28 | yes | 5 | 4 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 15:11 | yes | 23 | 27 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 09:02 | yes | 5 | 3 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 11:08 | no | 0 | 35 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 15:46 | yes | 10 | 31 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 16:41 | yes | 24 | 25 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 15:41 | yes | 5 | 18 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 12:56 | yes | 3 | 13 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:41 | yes | 25 | 23 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 14:20 | no | 0 | 9 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 10:49 | no | 0 | 7 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 12:36 | no | 0 | 15 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 11:25 | yes | 10 | 7 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 14:53 | yes | 10 | 17 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 11:53 | no | 0 | 7 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 17:09 | yes | 20 | 61 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 11:53 | yes | 5 | 2 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 17:32 | yes | 5 | 33 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 13:52 | yes | 15 | 21 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 11:49 | yes | 15 | 52 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 13:51 | no | 0 | 13 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 17:30 | yes | 3 | 18 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:11 | no | 0 | 5 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 14:42 | yes | 18 | 9 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 13:43 | yes | 4 | 6 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 14:51 | yes | 9 | 24 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 15:32 | yes | 10 | 4 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:50 | yes | 20 | 21 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 15:21 | yes | 5 | 7 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 17:08 | yes | 24 | 27 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 09:19 | yes | 5 | 3 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 11:18 | yes | 5 | 48 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 16:31 | yes | 25 | 29 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 13:00 | yes | 19 | 26 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 15:29 | yes | 10 | 21 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 11:13 | yes | 5 | 18 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 13:39 | yes | 15 | 26 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
GetStream read as Stream Chat
Segment read as Twilio Segment / Engage
Stream read as Stream Chat
Stream (GetStream) read as Stream Chat
Stream (GetStream.io) read as Stream Chat
Stream (by Twilio) read as Stream Chat
Twilio read as Twilio Conversations
Twilio (Conversations) read as Twilio Conversations
WhatsApp read as WhatsApp Business API
WhatsApp (Meta-owned) read as WhatsApp Business API
WhatsApp (via Meta) read as WhatsApp Business API
Zendesk read as Zendesk Messaging
Zendesk Suite read as Zendesk Messaging
Unresolved, counted raw
Apple's APNs
DingTalk
Elvin
EngageLab SDK (EngageSDK)
Firebase Firestore / Realtime Database (DIY)
Firebase In‑App Messaging
Instagram Direct
Meta's tools
Olvid
Output Messenger
Proton Mail/Proton Messenger
QQ (Tencent)
QuickBlox
SMS (Traditional Text Messaging)
SafeChat
Sendit
Telegram X (Android)
Tinode
ToTok
TrueConf Cloud
YOLO
Discontinued, still offered
No shut-down product was recommended here.