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Index › GTM › Customer › In-app messaging › OneSignal vs Pendo
In-app messaging and customer communications · November 2026 Edition

OneSignal vs Pendo

Zero of fourteen models named OneSignal first on the direct prompt; one named Pendo. OneSignal was named by thirteen of the fourteen models and Pendo by eleven and OneSignal carries 34 labels and Pendo 23, so the shares are not directly comparable.

OneSignal

accepted challenger

By Q140701571, San Mateo, United States, founded 2011. Named in five categories this edition.

Pendo

accepted challenger

Named in eleven categories this edition.

First-choice share15%4%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate6%13%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#2#5A position in a field of 12; printed, not drawn.
Labels3423A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, OneSignal reading right to left. Rank and label count are printed, not drawn.Intercom was named alongside these two in twelve of the fourteen direct answers. Intercom vs OneSignal · Intercom vs Pendo · OneSignal vs Userpilot

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the in-app messaging and customer communications page.

By framing

How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
OneSignalFirst choices, of fourteen modelsPendo
Direct011 against Pendo
Paraphrase001 against Pendo
Comparative20
Budget-constrained81
Scale-constrained001 against Pendo
Negative002 against OneSignal
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.

Every model, every framing

The eighty-four answers behind the chart above, one cell each: where OneSignal and Pendo stood in it.
ModelDirectParaphraseComparativeBudget-constrainedScale-constrainedNegative
Claude Haiku 4.5
GPT-5.4 mini
Gemini 3.5 Flash
Perplexity Sonar
Grok 4.20
Mistral Small
DeepSeek V4 Flash
Llama 4 Maverick
Qwen 3.7 Flash
Kimi K2
GLM 4.7 FlashX
MiniMax M2.5
GPT-6 Luna
Muse Glimmer 30B
OneSignal Pendo first choice named as an alternative argued againstblank: not namedEach cell is one answer, OneSignal on the left and Pendo on the right.

The direct prompt

The plain question, one answer per model, grouped by where OneSignal and Pendo stood in it.

Pendo first, OneSignal not the choice

1 of 14 modelsOneSignal was named in the answer but not as the choice, or not at all.
GLM 4.7 FlashXPendo, Slack, Userpilot alternatives: Appcues, Microsoft Teams, RingCentral RingEX

Neither was the first choice, one was named

10 of 14 modelsThe answer put something else first and named one of the two as an alternative.
Claude Haiku 4.5Intercom alternatives: OneSignal
GPT-5.4 miniAppcues alternatives: Customer.io, Pendo
Gemini 3.5 FlashIntercom alternatives: Chameleon, Courier, Knock, Pendo, Userpilot
Grok 4.20Userpilot alternatives: Appcues, Chameleon, Intercom, Pendo
Mistral SmallIntercom alternatives: OneSignal, Userpilot, Vero
DeepSeek V4 FlashIntercom, Userpilot alternatives: Appcues, OneSignal, Vero
Kimi K2Intercom, Userpilot alternatives: OneSignal
MiniMax M2.5Intercom alternatives: OneSignal, Userpilot
GPT-6 LunaIntercom alternatives: Appcues, Pendo, Zendesk Messaging
Muse Glimmer 30BIntercom alternatives: Appcues, OneSignal, Userpilot, Vero

Neither was named

3 of 14 modelsThe answer made no first choice from these two in this category.
Perplexity SonarIntercom alternatives: Appcues, HubSpot, Knock, Userpilot
Llama 4 MaverickIntercom alternatives: CometChat, Product Fruits, Userpilot
Qwen 3.7 FlashIntercom alternatives: Customer.io, Knock, Userpilot

Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
OneSignal leads by eighteen points.
OneSignal18%#2 of 16
Pendo0%#13 of 16
The full small business standing →
Mid-marketThe figures above
OneSignal leads by twelve points.
OneSignal15%#2 of 12
Pendo4%#5 of 12
The full mid-market standing →
Enterprise
The order flips: Pendo leads at enterprise.
Pendo24%#1 of 15
OneSignal0%#15 of 15
The full enterprise standing →

What the models said about OneSignal

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Two of two in this category shown.

“Grade D on some privacy rating sites. Suitable for non-sensitive apps but avoid for high-privacy needs.” Grok 4.20 · negative prompt · soft negative
“be cautious about OneSignal if impression-based pricing makes costs unpredictable” Perplexity Sonar · negative prompt · soft negative

What the models said about Pendo

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Two of two in this category shown.

“Start with OneSignal for your push notifications and Pendo for in-app guidance.” Qwen 3.7 Flash · budget prompt · first choice
“Pendo or Userpilot for customer-facing in-app messaging (depending on budget)” GLM 4.7 FlashX · direct prompt · first choice
Also compared
Intercom vs OneSignalIntercom vs PendoOneSignal vs UserpilotOneSignal vs AppcuesOneSignal vs Customer.ioUserpilot vs PendoAppcues vs PendoPendo vs Customer.ioAll fifteen head-to-head pages and the full in-app messaging standing

Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.