In-app messaging and customer communications for small business buyers
Asked as “in-app messaging platform”, and as “customer communications tool for product messaging”, on behalf of a small B2B company. 55 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each.
Standing · first-choice share
35%
Contested · OneSignal 18%
35Intercom18OneSignal09Crisp38others
35% of first choices, contested.
Since October 2026▲+13Since October 2026: 22% → 35%, +13 points. Past the 11-point floor: movement.Intercom held the lead, +13 points on 22%, past the floor.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
Small business
Intercom35%Contested▲+13Since October 2026: 22% → 35%, +13 points. Past the 11-point floor: movement.This pageMid-marketIntercom38%Contested▲+17Since October 2026: 21% → 38%, +17 points. Past the 11-point floor: movement.Standing →Enterprise
Pendo24%Contested▲+9Since October 2026: 15% → 24%, +9 points. Inside the 11-point floor: within noise.Standing →
Intercom35%Contested▲+13Since October 2026: 22% → 35%, +13 points. Past the 11-point floor: movement.This pageMid-marketIntercom38%Contested▲+17Since October 2026: 21% → 38%, +17 points. Past the 11-point floor: movement.Standing →EnterprisePendo24%Contested▲+9Since October 2026: 15% → 24%, +9 points. Inside the 11-point floor: within noise.Standing →The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a small B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrantSince October 2026
01Intercom35%33%54criticized default▲+13Since October 2026: 22% → 35%, +13 points. Past the 11-point floor: movement.22% → 35%
Intercom35%33%54criticized default▲+13Since October 2026: 22% → 35%, +13 points. Past the 11-point floor: movement.22% → 35%02
OneSignal18%8%36accepted challenger▼−2Since October 2026: 20% → 18%, −2 points. Inside the 11-point floor: within noise.20% → 18%
OneSignal18%8%36accepted challenger▼−2Since October 2026: 20% → 18%, −2 points. Inside the 11-point floor: within noise.20% → 18%03
Crisp9%0%19accepted challenger▼−1Since October 2026: 10% → 9%, −1 point. Inside the 11-point floor: within noise.10% → 9%
Crisp9%0%19accepted challenger▼−1Since October 2026: 10% → 9%, −1 point. Inside the 11-point floor: within noise.10% → 9%04
Customer.io4%6%16accepted challenger=heldSince October 2026: 4% → 4%, ±0 points. Inside the 11-point floor: within noise.4% → 4%
Customer.io4%6%16accepted challenger=heldSince October 2026: 4% → 4%, ±0 points. Inside the 11-point floor: within noise.4% → 4%05
Stream Chat4%12%16accepted challenger▲+4Since October 2026: 0% → 4%, +4 points. Inside the 11-point floor: within noise.0% → 4%
Stream Chat4%12%16accepted challenger▲+4Since October 2026: 0% → 4%, +4 points. Inside the 11-point floor: within noise.0% → 4%06
Chanty2%0%10accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%
Chanty2%0%10accepted challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%07
Zendesk Messaging2%25%12criticized challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%
Zendesk Messaging2%25%12criticized challenger▲+2Since October 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise.0% → 2%Show the nine products at 0%, ordered by negative rate
16
WhatsApp Business API0%82%11criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
WhatsApp Business API0%82%11criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%14
Drift0%62%13criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Drift0%62%13criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%15
Braze0%60%15criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Braze0%60%15criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%13Pendo0%57%14criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Pendo0%57%14criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%12
Sendbird0%40%15criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Sendbird0%40%15criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%11
Appcues0%33%24criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Appcues0%33%24criticized challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%08
Userpilot0%26%31criticized challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%
Userpilot0%26%31criticized challenger▼−2Since October 2026: 2% → 0%, −2 points. Inside the 11-point floor: within noise.2% → 0%09
Slack0%17%18accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Slack0%17%18accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%10
Microsoft Teams0%12%16accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%
Microsoft Teams0%12%16accepted challenger=heldSince October 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise.0% → 0%The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one can't be told apart from repeat variation, and both are shown. Each index measures its own floor from its own repeat, over its own categories, so the floor differs from one index to the next. Both editions asked the same fourteen models. How the floor is measured
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
For buyers
Head to headHead-to-head pages are published for mid-market buyers, so these open on mid-market figures, not small business.
All fifteen head-to-head pages: the top six products, each against each
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01020304050607080910111213141516Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative50%
Key
01Intercom35%
Intercom35%02OneSignal18%
OneSignal18%03Crisp9%
Crisp9%04Customer.io4%
Customer.io4%05Stream Chat4%
Stream Chat4%06Chanty2%
Chanty2%07Zendesk Messaging2%
Zendesk Messaging2%08Userpilot0%
Userpilot0%09Slack0%
Slack0%10Microsoft Teams0%
Microsoft Teams0%11Appcues0%
Appcues0%12Sendbird0%
Sendbird0%13Pendo0%
Pendo0%14Drift0%
Drift0%15Braze0%
Braze0%16WhatsApp Business API0%
WhatsApp Business API0%What they warned about
Five of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, Gemini 3.5 Flash, Perplexity Sonar, Mistral Small, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX and GPT-6 Luna changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Intercom33%
18 of 54 labels negative · 10 of 14 models · 2 hard negative
“steer clear of enterprise-focused platforms like Braze, Drift, and Intercom” Kimi K2, negative prompt
WhatsApp Business API82%
9 of 11 labels negative · 9 of 14 models · 8 hard negative
“WhatsApp offers no central dashboard to manage multiple employee users and is not designed to meet the data governance, auditing, and control requirements” Claude Haiku 4.5, negative prompt
Appcues33%
8 of 24 labels negative · 7 of 14 models · 1 hard negative
“Avoid higher-priced tools such as Userpilot or Appcues” Perplexity Sonar, budget prompt
Userpilot26%
8 of 31 labels negative · 7 of 14 models · 1 hard negative
“Avoid higher-priced tools such as Userpilot or Appcues” Perplexity Sonar, budget prompt
What they cite
Fourteen of the fourteen models returned a source list in this edition: five return the pages they cited and nine the search results they consulted.
Sites the answers cite
68 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 785 links across 250 sites, every framing counted. Ranked by the number of answers carrying the site or page. 26 of the 252 answers across every segment cited this index's own page for the category; the method page measures whether that reading tilts an answer.
27 answers · 27 citations · 11 models
vendor site · RingCentral23 answers · 24 citations · 10 models
vendor site · CometChat17 answers · 19 citations · 10 models
vendor site · Userpilot15 answers · 17 citations · 7 models
vendor site · Zenzap14 answers · 22 citations · 8 models
14 answers · 19 citations · 9 models
13 answers · 17 citations · 7 models
13 answers · 14 citations · 8 models
13 answers · 13 citations · 7 models
11 answers · 27 citations · 5 models
vendor site · Brosix11 answers · 17 citations · 8 models
vendor site · Intercom11 answers · 14 citations · 4 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
27 answers · 11 models
13 answers · 7 models
13 answers · 7 models
12 answers · 8 models
12 answers · 7 models
10 answers · 5 models
10 answers · 9 models
9 answers · 5 models
8 answers · 3 models
8 answers · 6 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best in-app messaging platform”, “in-app messaging platform”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Intercom intercom.com | 35% | 392 | 33,100 | 7,165 | 64,348 | $3,304 | 120 | |
| OneSignal onesignal.com | 18% | 322 | 4,400 | 133 | 29,726 | 38 | 6 | |
| Crisp crisp.chat | 9% | 86 | 60,500 | 36,276 | 29,685 | 2 | ||
| Customer.io customer.io | 4% | 218 | 2,900 | 174 | 15,750 | $6,920 | 112 | |
| Stream Chat getstream.io | 4% | 48 | 5,400 | 552 | 81,479 | 67 | ||
| Product Fruits productfruits.com | 4% | 81 | 480 | 234 | 6,521 | 10 | ||
| CometChat cometchat.com | 4% | 48 | 720 | 12 | 9,329 | 7 | ||
| Tidio tidio.com | 2% | 236 | 6,600 | 102 | 79,128 | 64 | ||
| TalkJS talkjs.com | 2% | 13 | ||||||
| Chanty chanty.com | 2% | 12 |
Google's top ten for the two searches hold 15 sites; 1 of them are among the sites the models cited here (userpilot.com). The first result for “best in-app messaging platform” is userpilot.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best in-app messaging platform for a small B2B company?”Paraphrase“Which customer communications tool for product messaging would you recommend to a small business that sells to other businesses?”Comparative“What are the top in-app messaging platforms for a small team and how do they differ?”Budget-constrained“What is the best in-app messaging platform for a small company with a tight budget?”Scale-constrained“We are a 30 person company evaluating an in-app messaging platform. What should we look at?”Negative“Which in-app messaging platforms should a small business avoid or be cautious about?”
Claude Haiku 4.5no first choiceHubSpot, IntercomChangedSlackIntercom, OneSignalno first choiceagainst: Constant Contact, Intercom, Podium, RingCentral Events, SimpleTexting, Telegram, WhatsApp Business API, iMessage
One alternative
DriftFive alternatives
Chanty, Discord, Google Chat, Microsoft Teams, WhatsApp Business APIOne alternative
Firebase Cloud MessagingGPT-5.4 miniIntercomIntercomHeldagainst: Podium, Zoho DeskIntercom, UserpilotCrispagainst: Appcues, Intercomno first choicenothing named
Three alternatives
Appcues, Customer.io, UserpilotTwo alternatives
Appcues, UserpilotFour alternatives
Appcues, Chameleon, Customer.io, OneSignalTwo alternatives
Tidio, UserpilotGemini 3.5 FlashCrispagainst: IntercomUserlistChangedStream Chatagainst: Appcues, Intercom, UserpilotChatwoot, Crispagainst: Drift, Intercomno first choiceagainst: Adobe, Braze, Drift, Intercom, Salesforce Interaction Studio
Four alternatives
Chameleon, Help Scout, HubSpot Service Hub, UserpilotFour alternatives
Crisp, Customer.io, Intercom, UserflowSix alternatives
CometChat, Crisp, OneSignal, Product Fruits, TalkJS, UserGuidingFive alternatives
CometChat, Firebase, OneSignal, Stream Chat, TalkJSPerplexity SonarProduct Fruitsagainst: Braze, PendoIntercomChangedIntercomagainst: Braze, CometChat, Stream ChatOneSignalagainst: Appcues, Userpilotno first choiceagainst: Braze, CleverTap, CometChat, Firebase In-App Messaging, MoEngage, OneSignal, UserGuiding, Userpilot
Four alternatives
Intercom, OneSignal, Produktly, UserpilotThree alternatives
Crisp, Front, Help ScoutFive alternatives
Appcues, Customer.io, Gleap, OneSignal, UserpilotThree alternatives
Crisp, Product Fruits, ProduktlyGrok 4.20Intercomagainst: Appcues, PendoIntercomHeldagainst: Drift, Pendo, Zendesk MessagingCometChat, Stream Chatagainst: Firebase, Matrix, Socket.IO, Twilio ConversationsOneSignalagainst: Appcues, UserpilotProduct Fruits, Userflowagainst: Pendoagainst: Intercom, Microsoft Teams, Slack, WeChat, WhatsApp Business API
Five alternatives
HubSpot Service Hub, OneSignal, Refiner, Userpilot, Zendesk MessagingFive alternatives
Appcues, Missive, Respond.io, Tidio, UserpilotThree alternatives
PubNub Chat SDK, Sendbird, Tencent RTC ChatSix alternatives
Chanty, Product Fruits, Pumble, Pushwoosh, Refiner, UserlistTwo alternatives
Appcues, UserpilotMistral SmallIntercomZendesk MessagingChangedno first choiceOneSignalno first choiceagainst: Discord, Facebook Messenger, Slack, WhatsApp Business API
Two alternatives
OneSignal, UserpilotTwo alternatives
Front, MissiveTwo alternatives
Pebb, Zoho CliqDeepSeek V4 FlashIntercomagainst: Appcues, Braze, Pendo, Sendbird, UserpilotIntercomHeldIntercom, OneSignalagainst: Sendbird, Stream ChatOneSignal, Zoho CliqCometChat, Customer.io, TalkJSagainst: Brazeagainst: Discord, Facebook Messenger, Intercom, OneSignal, Sendbird, WeChat, WhatsApp Business API
Five alternatives
Crisp, OneSignal, Product Fruits, Stream Chat, TalkJSFour alternatives
ActiveCampaign, Appcues, HubSpot, UserpilotTwo alternatives
Slack, TalkJSThree alternatives
Nexconn, TalkJS, Tencent RTC ChatFour alternatives
Intercom, OneSignal, Sendbird, Stream ChatLlama 4 MaverickIntercomno first choiceChangedno first choiceChanty, OneSignalno first choiceagainst: Discord, Facebook Messenger, Pendo, WhatsApp Business API
Two alternatives
Customer.io, OneSignalQwen 3.7 FlashIntercomagainst: CometChat, SendbirdAnnounceKitChangedCrispagainst: DriftOneSignalagainst: Appcues, Pendo, Userpilotno first choiceagainst: Braze, Discord, Intercom, Pendo, Salesforce Marketing Cloud, Salesforce Sales/Service Cloud, Telegram, WhatsApp Business API
Two alternatives
OneSignal, UserpilotThree alternatives
Headway, LaunchNotes, MissiveThree alternatives
HubSpot Service Hub, Intercom, TidioThree alternatives
Crisp, UserGuiding, tawk.toKimi K2Tidioagainst: Drift, Intercom, Zendesk MessagingIntercomChangedagainst: DriftHelpCrunch, Pumble, Tidioagainst: IntercomCometChat, Stream Chatno first choiceagainst: Intercomagainst: Braze, Drift, Easify, Intercom, MoEngage, Podium, Sendbird, WATI
One alternative
CrispThree alternatives
HubSpot, TinyPopups, UserlistFour alternatives
Freshdesk, Google Chat, Microsoft Teams, SlackThree alternatives
Rocket.Chat, Sendbird, Tencent RTC ChatSix alternatives
Microsoft Teams, Pumble, Sendbird, Slack, TalkJS, Tencent RTC ChatGLM 4.7 FlashXIntercom, OneSignalagainst: Appcues, Chameleon, UserpilotReleasenotes.ioChangedagainst: HubSpot, Intercom, LaunchNotes, Zendesk MessagingAppcues, Intercom, UserpilotNexconnagainst: FirebaseIntercomagainst: Discord, Facebook Messenger, Microsoft Teams, Signal, Slack, Telegram, WhatsApp Business API, iMessage
Four alternatives
Crisp, Helply, Pumble, SlackOne alternative
AnnounceKitNine alternatives
Chameleon, Chanty, Flock, Microsoft Teams, OneSignal, Pendo, Pumble, Slack, TwistTwo alternatives
Stream.io, Tencent RTC ChatFive alternatives
Appcues, Braze, Customer.io, Plotline, UserpilotMiniMax M2.5IntercomIntercomHeldSlackOneSignal, Stream Chatagainst: Firebase Cloud Messagingno first choiceagainst: Facebook Messenger, WhatsApp Business API
Five alternatives
Appcues, Drift, OneSignal, Pendo, UserpilotFour alternatives
HubSpot Service Hub, Missive, Zendesk Messaging, Zoho DeskThree alternatives
Chanty, Microsoft Teams, Rocket.ChatOne alternative
TalkJSGPT-6 LunaCrispCustomer.ioChangedIntercomCrispagainst: Intercomno first choiceagainst: Intercom, Twilio Conversations
Two alternatives
Help Scout, IntercomOne alternative
IntercomFour alternatives
Chatwoot, Crisp, Help Scout, TidioOne alternative
tawk.toMuse Glimmer 30BIntercomIntercomHeldCrisp, TidioOneSignal, Tencent RTC Chatagainst: Intercomno first choiceagainst: Airship, Braze, Customer.io, Drift, Facebook Messenger, Intercom, MoEngage, OneSignal, Sendbird, Userpilot, WhatsApp Business API, WhatsApp Business Platform
Three alternatives
Appcues, OneSignal, UserpilotEight alternatives
Appcues, Chameleon, Customer.io, Customerly, Missive, Product Fruits, Userflow, UserpilotTwo alternatives
Intercom, OneSignalTwo alternatives
Boei, tawk.toBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency.
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 13:26 | no | 0 | 4 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 16:21 | yes | 3 | 5 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 10:00 | no | 0 | 15 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-11-01 12:59 | yes | 10 | 4 s |
| Direct recommendation | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:36 | yes | 10 | 11 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 11:43 | yes | 5 | 4 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 09:56 | yes | 23 | 34 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 17:06 | yes | 5 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 15:56 | yes | 5 | 27 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 15:26 | yes | 15 | 24 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 09:37 | yes | 13 | 36 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 10:05 | yes | 5 | 28 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-11-01 15:08 | yes | 3 | 14 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 12:28 | yes | 12 | 18 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 09:04 | no | 0 | 5 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:21 | yes | 3 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 16:00 | no | 0 | 15 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-11-01 16:13 | yes | 10 | 3 s |
| Paraphrase | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 17:26 | yes | 10 | 8 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 14:05 | yes | 5 | 4 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 10:03 | yes | 25 | 33 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 16:13 | yes | 5 | 3 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 11:49 | yes | 10 | 73 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 12:53 | yes | 15 | 39 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 11:22 | yes | 25 | 127 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 12:34 | yes | 5 | 41 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-11-01 16:54 | yes | 1 | 10 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 14:31 | yes | 23 | 28 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 13:41 | yes | 9 | 9 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 11:49 | yes | 5 | 7 s |
| Comparative | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 14:24 | yes | 11 | 26 s |
| Comparative | Perplexity Sonar | sonar | 2026-11-01 12:25 | yes | 10 | 5 s |
| Comparative | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 13:46 | yes | 14 | 16 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 09:26 | yes | 5 | 7 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 16:53 | yes | 25 | 47 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 17:02 | yes | 5 | 3 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 08:52 | no | 0 | 33 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 11:05 | yes | 10 | 34 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 14:45 | yes | 20 | 131 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 14:15 | yes | 9 | 26 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-11-01 09:40 | yes | 5 | 19 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:22 | yes | 13 | 32 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 13:21 | no | 0 | 5 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 10:54 | no | 0 | 3 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 13:23 | no | 0 | 15 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-11-01 13:13 | yes | 10 | 3 s |
| Budget constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:44 | yes | 9 | 9 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 13:11 | yes | 5 | 4 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 13:25 | yes | 20 | 20 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 09:03 | yes | 5 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 10:37 | no | 0 | 31 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 12:35 | yes | 25 | 56 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 09:22 | yes | 24 | 55 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 12:06 | no | 0 | 9 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 16:44 | yes | 4 | 11 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 10:14 | yes | 15 | 19 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 11:09 | no | 0 | 7 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 15:18 | no | 0 | 7 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 08:42 | no | 0 | 16 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-11-01 14:12 | yes | 10 | 5 s |
| Scale constrained | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:04 | yes | 10 | 17 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 15:46 | no | 0 | 7 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 08:51 | yes | 25 | 32 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 14:47 | yes | 5 | 2 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 16:19 | no | 0 | 34 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 11:51 | yes | 25 | 46 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 16:06 | yes | 14 | 63 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 11:01 | yes | 10 | 32 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-11-01 09:51 | yes | 2 | 14 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 11:30 | yes | 15 | 22 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-11-01 08:53 | yes | 16 | 9 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-11-01 16:41 | no | 0 | 3 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.6-flash (asked for gemini-3.5-flash; the API answered as this version) | 2026-11-01 11:39 | yes | 7 | 20 s |
| Negative framing | Perplexity Sonar | sonar | 2026-11-01 10:19 | yes | 10 | 5 s |
| Negative framing | Grok 4.20 | spacexai/grok-4.20-non-reasoning via xai | 2026-11-01 16:17 | yes | 15 | 17 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-11-01 13:27 | yes | 5 | 3 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-11-01 10:45 | yes | 25 | 29 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-11-01 16:09 | yes | 5 | 3 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-11-01 08:57 | yes | 15 | 46 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-11-01 11:39 | yes | 22 | 27 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-11-01 11:12 | yes | 15 | 88 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-11-01 15:21 | yes | 5 | 25 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-11-01 10:56 | yes | 2 | 15 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-11-01 09:13 | yes | 23 | 30 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
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Category-scoped readings
GetStream read as Stream Chat
GetStream.io read as Stream Chat
Segment read as Twilio Segment / Engage
Stream read as Stream Chat
Stream (getstream.io) read as Stream Chat
Stream (getstream.io/chat) read as Stream Chat
Tencent RTC (TRTC) read as Tencent RTC Chat
Twilio read as Twilio Conversations
WhatsApp read as WhatsApp Business API
WhatsApp (Standard or Business App) read as WhatsApp Business API
Zendesk read as Zendesk Messaging
Zendesk Suite read as Zendesk Messaging
Unresolved, counted raw
Adobe
Agora Chat
Customerly
Easify
Headway
Kommo CRM
Pebb
PubNub Chat SDK
Releasenotes.io
Salesforce Sales/Service Cloud
Socket.IO
TinyPopups
WhatsApp Business Platform
Wire for Business
Discontinued, still offered
No shut-down product was recommended here.